Kayuhome Reviews 

137
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely prompt delivery service, noting that orders arrive wonderfully fast and are dispatched very efficiently right on schedule. People consistently highlight the exceptionally smooth purchasing process and the reliable tracking updates provided throughout every single stage of the complete order. Some reviewers were happy with the careful and secure packaging, which ensures that delicate items like lamps and frames always arrive in pristine condition. Consumers also deeply appreciate the wonderful quality of the products and the incredibly helpful staff, making future recommendations very easy and entirely well deserved.

What people talk about most

Product

Users describe positive interactions with product, expressing delight over the wonderful selection of quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting incredibly fast dispatch... See more

Quality

Customers expressed great satisfaction with the product quality, highlighting exceptionally well-made baskets... See more

Order

Reviewers highlight positive aspects of order execution, frequently praising the fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company. I ordered two Namuna, Nkuku Wooden trays to use as tops for two round tables. On arrival one of the trays was slightly damaged, however I contacted Kayu straightaway and they repl... See more

Rated 5 out of 5 stars

Great company to deal with. Customer care excellent, will literally go out their way to help. Personally delivered an item to me as I was recovering from an operation so I could not drive to collect... See more

Rated 5 out of 5 stars

This has to be the best furniture purchase I have ever made. The sideboard is truly beautiful and is a perfect addition to my living room. I was drawn to it from when I first viewed it online, and on... See more

Rated 5 out of 5 stars

The items received were well packed(important as they are fragile!) and were delivered quickly. Unfortunately one of the items was the incorrect colour- not this company’s fault but their supplier who... See more


4.8

Excellent

TrustScore 5 out of 5

137 reviews

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4.8

All reviews

(137)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered 2 x lamps

Ordered 2 x lamps, were exactly has described and came really well packaged. Received emails and texts notifying me of the delivery. Would definitely recommend,

30 May 2023
Rated 5 out of 5 stars

Great experience!

Good quality throw and reasonably priced.My daughter
will be so pleased with it.
I was very impressed with Nikki in customer service.She was particularly helpful in getting the parcel to me quickly knowing that it was for a present.
Also there was a mix up with the delivery courier but Nikki sorted it and telephoned to tell me what was happening which was very much appreciated.
Well done and thank you.

6 February 2023
Rated 5 out of 5 stars

Brilliant Customer Service

I purchased a couple of beautiful lanterns which were delivered quickly. One of the lanterns had a slight chip in it, so I emailed requesting an exchange. The customer service I received was refreshingly brilliant.There were no issues and an exchange was arranged immediately. Great communication, a pleasure to deal with, brilliant service and beautiful products. Thank you!!

30 January 2023
Rated 5 out of 5 stars

Nkuku table lamp.

Ordered a Nkuku table lamp.
Expensive but fortunately was in the sale.
Great quality.
Customer service is second to none.
Quick despatch and kept informed.
Would definitely recommend this shop. 😊

2 November 2022
Rated 4 out of 5 stars

Great product

Great product, just somewhat longer that anticipated for delivery due to stock being delayed. Lovely personable service though. Thanks so much

4 November 2022
Rated 5 out of 5 stars

Fast delivery & excellent…

Fast delivery & excellent communication. My parcels were carefully wrapped to make certain that they were not faulty on arrival, and are of excellent quality. Thank you ! So pleased with them.

8 September 2022
Rated 5 out of 5 stars

Delivery was super-fast!!

Delivery was super-fast!!! The product arrived very securely packed which was reassuring.
It was as advertised on the images. Dimensions were correct too. Thanks Kayuhome!

24 August 2022
Rated 5 out of 5 stars

Excellent service

Prompt service, helpful and friendly. Kindly offered to refund delivery fee having picked the item up in person. Great selection within the showroom

7 August 2022

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