KAZARTTReviews 

155
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The belts are very beautiful and of good quality. Guillaume was very kind and helpful in helping me resolve a delivery issue. I will definitely recommend others to purchase from this store. Anna

Rated 5 out of 5 stars

Compré el cinturón de bicis para hacer un regalo y es tal cual se ve en las fotos, muy bonito. Además tuvimos un pequeño problema con el envío pero el personal de KAZARTT fue muy amable y eficient... See more

Rated 4 out of 5 stars

My order number ATW4362LFO didn't arrive. Also, it is impossible to track by the link I got by email. It should come 9.11 but I didn't get anything - no package, no contact, nothing:((( Edit - they c... See more

Company replied

Rated 4 out of 5 stars

The Shipment took about 2 Weeks. Unfortunately, no customs clearance was prepared, which is why Swiss customs had to pay another 21% of the value of the goods. The Quality is really satisfiyng for no... See more

Company details

  1. Belt shop
  2. Fashion accessories shop

Written by the company

We make belts, only belts. Original and with personality ! Made in Spain & High quality belts


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(155)

54 reviews in the last 12 months

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Rated 1 out of 5 stars

I havent received my package yet…

I havent received my package yet because the transporter didnt worn me and returned it back. I appreciate an answer from you.
I went there today and they told me they had sent it back to you.

24 February 2025
KAZARTT logo

Reply from KAZARTT

Hey Mariana,

I am super sorry for this situation.

I just checked and I can see that your package is still waiting for you at the collection point :

https://www.mondialrelay.fr/suivi-de-colis?NumeroExpedition=90955827&CodePostal=3800-540

Can you please go there and collect your parcel ?

And of course, let me know if it's not the case ! I will investigate further with Mondial Relay. However, for now, the parcel seems to be there and waiting for you

Rated 5 out of 5 stars

fantástico

Compré el cinturón de bicis para hacer un regalo y es tal cual se ve en las fotos, muy bonito.
Además tuvimos un pequeño problema con el envío pero el personal de KAZARTT fue muy amable y eficiente para solucionarlo.

I bought the bike belt as a gift and it is exactly as seen in the photos, very nice.
We also had a small problem with the shipping but the KAZARTT staff was very kind and efficient in solving it.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service

I ordered a nice belt before Christmas. It never arrived. I contacted Kazartt and they arranged to send a new one. It arrived and is very nice. So I rate their service on 5! Quick reaction on my email and they offered a solution

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! DPD messed up the original delivery (not sure how, it just disappeared..), but communication with Guillaume was super smooth - he checked what went wrong, offered a refund and eventually sent me another belt, which arrived very quickly. And yes, the belt with little bikes is a perfect gift for any cyclist :)

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Unique gift for a cyclist!

The 'determination' belt is a great gift for my cyclist hubbie! I love that it's unique to Kazartt and made in Europe. Quick delivery and great quality!

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Beautifully made with love

The belt was sent out very quickly after I placed the order. It is of the highest quality, beautifully made and it is just what you can see on the pictures. I love the leather and you can feel it is made with love and care and I highly highly recommend the product and the customer care! The belt is great for gifts - I've chosen the design with bikes as my husband whom I ordered it for loves cycling and it is a great way to incorporate his passion into a daily life of an IT guy :)

3 January 2025
Unprompted review
Rated 1 out of 5 stars

I didn’t received my belt

I didn’t received my belt. I’ve just sent you an e-mail about my order KMMJRWWAN

Hope I can have it quickly now.

21 December 2024
Unprompted review
KAZARTT logo

Reply from KAZARTT

Hi !

This is a spam ??? Our orders don't have this taxonomy and I couldn't find any order passed with your email address.

If you have, please send an email to hola@kazartt.com and give me the email address you used to place your order and / or your real order number.

Thanks !

Rated 2 out of 5 stars

I didn’t receive the belt

I didn’t receive the belt

19 December 2024
Unprompted review
KAZARTT logo

Reply from KAZARTT

Hi Montserrat,

Except if I am wrong, you have now received the belt.

I am very sorry if it took a bit more time than expected. But this bad review should be under our courrier's profile. Indeed, on our side we really did our best to ship it as fast as possible. Then it took a bit of delay but we finally delivered it.

We aren't Amazon and don't have our own logistics. We have to rely on 3rd party. We have chosen reknown 3rd party with years of experience and we are sorry if sometimes some delay happen.

Now, would you mind removing this review please ? Or change it to 5 stars ? As we couldn't be blame for something out of our control.

Thanks I appreciate !
Guillaume

Rated 5 out of 5 stars

Christmas present for my dad🎄

I bought one of your belts as Xmas present for my dad. He’s an amateur cyclist and I found the one with the little bikes print lovely. I also appreciate your efforts in sustainability and the care you put in your products!

20 December 2024
Unprompted review
Rated 1 out of 5 stars

I did not recrive it yet

I did not recrive it yet

16 December 2024
Unprompted review
KAZARTT logo

Reply from KAZARTT

Hey Christine !

We are not Amazon and have never promised a one-day delivery time. And ... we don't want to ! We believe that good things take time.

This being said, we are doing our best to ship the same day or the day after. And that's what happened.

1) You ordered your parcel on Thursday.
2) We shipped it on Friday.
3) We are only Monday and I can see that your parcel reached your country (Belgium) today.

Here is the status :
https://www.laposte.fr/outils/track-a-parcel?code=CA606620009FR

I believe that you will get it Tuesday or Wednesday. And I really hope that the 1-star review will be reviewed by then. It doesn't help us and it's not fair to assign this to us. It should be assigned to La Poste to be honest.

Thanks a lot for your understanding !
Guillaume

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