KCM Waste Management Reviews 276

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

After being letdown by our usual Skip supplier we were recommended KCM. After making contact with Elisa who called to see us on the same day to discuss our requirments, we decided to use KCM. Within a... See more

Company replied

Rated 5 out of 5 stars

Ive been having real issues with our other waste management company, asked Elisa to come in and speak to me about their service and cost, which she did within a day, we agreed the costing and signed t... See more

Company replied

Rated 5 out of 5 stars

Best skip hire about - might be a tad more expensive than other local skip hires but the customer care is first class from booking team to drivers. Delivery and collection is always when they say and... See more

Rated 4 out of 5 stars

Great booking experience. Stated delivery & pick up day at the time. Job was subcontracted to a local firm who were fab delivering but keep moving the collection day. Was told Wed then Thur then Fri a... See more

Company replied

Company details

  1. Waste-Management Service

Written by the company

KCM is a leading South Yorkshire waste management company with a team of over 120 experienced professionals. We're committed to providing a one-stop shop for all your waste disposal needs, with a focus on customer service and environmental responsibility. We're committed to providing our customers with the best possible service, and we're always happy to answer any questions you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent service from driver Josh! 🤩

On the morning of our skip collection our skip was barely full so the driver - Josh - knocked to check that we did want the skip collecting and again to check whether the batons the skip sat on was ours or theirs. Josh, your diligence and friendly manner was a breath of fresh air. You’re a credit to KCM, thank you! 🤩

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Best skip hire I've ever had!

Easy booking, lovely pleasant skip man both delivery and pick up. In fact the pick up man even had time to have a little chat with my 2yr old nephew who was watching. Even when i rung for skip to be collected week earlier, had no issues and the gentleman on the phone was super helpful. Will be booking another skip soon. Best skip hire company I've had so far through this property renovation. 100% recommend KCM.

16 May 2023
Rated 1 out of 5 stars

Incompetent booking staff

Booked the skip on Monday for delivery Thursday. Having been billed for the service, heard nothing. Called Thu am to ask for delivery details. Kayleigh (sic) hadn’t properly processed my order, so it is now delayed until Monday. This has cost me four days of work on site. No offer of a discount, or higher cost delivery sooner at their pain. Awful service, awful communication, awful customer service.

22 June 2023
Rated 5 out of 5 stars

Ordered a 4yd skip on a week's hire

Ordered a 4yd skip on a week's hire. They delivered when they said they would, and as requested knocked before unloading so I could tell the driver where I wanted it put.

We filled it much sooner than expected so I rang KCM and the collected the skip a couple of days later.

The whole process - from ordering on their website to collection - was simple and painless. I'd recommend KCM (if fact I've just ordered another skip).

19 May 2023
Rated 5 out of 5 stars

Thanks very much KCM

Thanks very much KCM. You guys dropped our skip on time and picked up when requested. The lady in the office was really polite and helpful too, I think her name was Hannah.

13 April 2023
Unprompted review
Rated 3 out of 5 stars

Did what they were paid to do

Skip, arrived on time as was required and paid for. Was then emailed several times as I hadn’t given them a good review before I’d had the skip so an average rating has been given

26 March 2023
KCM Waste Management logo

Reply from KCM Waste Management

Hi Jonathan, we're happy to hear your skip hire service was satisfactory. The emails you received are from TrustPilot, not KCM directly. We're sorry to hear this has affected our rating.

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