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Kings Court Trust Reviews 870

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service received, noting that everything was completed calmly and easily, even during difficult times. The staff is consistently praised for their professionalism, helpfulness, and compassionate approach, making customers feel supported and at ease. Reviewers appreciate the prompt communication, with many mentioning that their questions were answered quickly and clearly, and updates were provided regularly. However, some customers also noted issues with communication, experiencing unreturned calls and emails, and a lack of clear information. A few other people also felt that there were significant delays and a perceived lack of empathy, leading to increased stress during already challenging periods.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professional, efficient, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Response time

Customers consistently note positive experiences with response time, with many reviewers praising regular... See more

Customer communications

Consumers find contact to be positive, with many reviewers praising the helpfulness and guidance received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

An initial disappointing and negative experience. I was trying to retrieve my late Dad’s Will at a very distressing time. The Will is held by Kings Court Trust. Update 22/10/25 I am pleased to... See more

Company replied

Rated 4 out of 5 stars

Everything was completed calmly and easily for me while dealing with my brother's estate. From the initial telephone call with Joanna, Gareth collecting the documentation and then Sophia Dowden deal... See more

Rated 4 out of 5 stars

Chloe and the team were a massive help in getting my nan’s (Joyce) probate for her late partner processed. It was a long process but Chloe was brilliant throughout, she was always on hand whenever my... See more

Company replied

Rated 5 out of 5 stars

The service received was excellent. Although the settlement took a long time, this was due only to the delays of the house sale. Connor Cogan took over our case when Hira went on maternity leave. On... See more


Company details

  1. Legal Services

Written by the company

Kings Court Trust are one of the UK’s largest specialist estate administration providers. Since they were founded in 2002, they’ve assisted on over 35,000 estates either by taking care of the entire estate administration process or offering their specialist services on complex cases. With their unrivalled knowledge and expertise, their legal and tax teams can advise on any situation and offer an exceptional service to Executors and bereaved families.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

870 reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Let the professionals take the strain...

Took most of the stress out of dealing with my sister's estate. Relief at not having to spend hours dealing with administration with which I was not familiar. Much better in the hands of the professionals

1 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for leaving us a five star review! I will feed this back to the rest of our team!

Rated 5 out of 5 stars

Professional and friendly

I used kings court trust to get a grant if probate for my husband's estate. At every stage they were very friendly, considerate, respectful and most of all professional. The first person I spoke to was Joanna Coleman who was very patient in explaining probate to me and established what I needed to do. I was then assigned Wayne Nobile as my case coordinator. He was extremely patient and professional and kept me updated with what was happening at every stage. When I had question's he was at the end of a phone or email and responded promptly. No question was considered stupid and I was very comfortable with how everything was handled. Having spoken to a few people who had gone through the same process as me it seems as though I had a very easy time if it due to the people at kings court trust for which I'm very grateful.

11 April 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for leaving us a five star review! We reall appreiciate the positive feed back and i will pass this on to the rest of our team!

Rated 5 out of 5 stars

Exceptional Service

I found the whole team from application to the granting of probate to be professional and their willingness to guide and help kept my stress levels to the minimum which something like a bereavement will cause to be raised. They kept me fully informed of progress and although their work was complete when they obtained the letter of probate, they made themselves available to offer advice on any problems which I may be faced with when progressing my representations to the banks.
Exceptional Service and top value for money

4 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for leaving us such glowing feedback. I have passed this on to the rest of our team!

Rated 4 out of 5 stars

Help in bereavement by Kings Court Trust

The helpful personal estate manager went through everything needed and soon obtained probate. The appointment of my children as trustees, an amendment to my wife's will and an update of the house registration was clearly explained and completed by the assigned technical expert. My children and I were satisfied by the attention we received and the fixed price. We would use Kings Court Trust, Bristol again

30 June 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for taking the time to leave us a four star review! I have requested your information via Trustpilot so that i can ensure the correct members of staff receive this feedback!

Rated 5 out of 5 stars

At a very difficult time in my familys being.

At a very difficult time in my familys life, having had no experience of dealing with a situation like this before, the usual concerns as to who to engage to deal with things was daunting to say the least. My first enquiry was to the Kings Court Trust, from the outset they gave me a very good insight into the process and steps we would become involved in, obtaining probate. The costs and options were fully explained and I gained a great deal of confidence from it. The process has in fact been very well handled from start to finish. The initially quoted costs and expenses have all proved acurate and the follow ups to various actions have all been very prompt and easy to understand. I would recommend Kings Court Trust to anyone without hesitation.

22 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for providing us with such wonderful feedback! I will forward your review to our service delivery team!

Rated 5 out of 5 stars

As the sole executor of my mum’s estate…

As the sole executor of my mum’s estate I turned to KCT to assist me with first stage of Probate. Throughout the process the team gave me clear and professional advice at a time when my grief made clarity of thought extremely difficult. Hannah Pick attended to my case with respect and efficiency. Communication was excellent; Hannah made every effort to answer my questions and was kind and professional throughout. I highly recommend KCT.

22 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for taking the time to leave us such a positive review! I will let Hannah and the team know!

Rated 5 out of 5 stars

I recommend 100% Kings Court Trust

I recommend 100% Kings Court Trust for their professionalism, knowledge and empathy towards my case. From beginning to end I was fortunate to meet extremely helpful people who kept me up to date throughout the whole process.
Thank you so much to Joanna and Hussain. I am so grateful for your support.

6 June 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for leaving us such positive feedback, I will pass this on to the rest of our team!

Rated 4 out of 5 stars

Reliable and trustworthy

My appointed KCT lawyer has always been courteous and very proactive in response to inquiries. I have also been pleased to find answers to questions to be clear and straightforward. I have also been pleased to find the company very helpful and supportive during the difficulties relating to one aspect of the estate. In this respect I can sum up by saying that I have found that I was able to trust KCT to do a good job.

21 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for leaving us such a lovely review! I will feed this back to our team!

Rated 1 out of 5 stars

Father passed away 2021 lawyer…

Father passed away 2021 lawyer appointed got really angry if my sister called for an update.My sister passed away 2023 so my other sister took over. Again became abrupt when she called and the lawyer said she would update us every month.Every 8 weeks we were informed about nothing moving forward.She left now we have a new lawyer OMG 2025 4 years and we are no further into the end.

20 July 2025
Unprompted review
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Reply from Kings Court Trust

We are very sorry to hear that your experience with us has not been positive.

I will contact you separately do discuss further.

Kind regards
Stuart Cook

Rated 5 out of 5 stars

Service Review

We were assisted by Ifzal Hussein. He communicated timely, efficiently and professionally.

Our case was handled with due diligence and everything was above board.

Keep up the good work Ifzal.

17 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for such positive feedback! I will pass this on to Ifzal and the rest of the team!

Rated 5 out of 5 stars

Kings Court gave an excellent service…

Kings Court gave an excellent service regarding probate.

They were professional and could be contacted when their advice was necessary.

They charged a flat fee and dealt with HMRC regarding some tax matters.

I would recommend them

17 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for taking the time to leave us a five star review! I have requested your details privately through truspilot so that i may better understand which people to feed this back to.

Rated 5 out of 5 stars

Guiding Hand

From first contact, we were treated diligently and respectfully. All clearly explained. Hannah Pick handled the process for us, kept us updated regularly and made the experiance comfortable for us. Thank You

17 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for leaving us a five star review! I will feed this back to the rest of our team!

Rated 5 out of 5 stars

Excellence is Paying Out

After the death of my civic partner the process of dealing with the inheritance started.
It was overwhelming and it wasn’t long before I ended up in a state of insecurity.
Kings Court Trust was recommended to me and I managed to find a local representative, who visited my at my home
Shortly after, I got a personal lawyer dealing with me. In my case it was: Hollie Turner.
For me it was very professional by KCT to have one lawyer assigned to me, dealing with all my questions. Resarching and handling on my behalf.
Every question was answered in an understandable way. Missing data was searched and coordinated.
Very often in big companies one never talks to the same person again and has to repeat his concern over and over again. Not with KCT.
Further more it is the policy to include you in their doings and their progress.
Apart from a monthy information, one I was able to see and follow the process online through my very own personal Client Portal.
It took a year to finalize my inheritance.
Without KCT I would probably still be dealing with many issues without success.
I herewith can highly recomend the company and I am glad I made that choice.

14 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for leaving us a five star revew. I will pass this on to the rest of our team!

Rated 5 out of 5 stars

Huge help at a difficult time

My cousin died leaving myself and her sister as executors. We both had prior experience of applying for probate etc but for many reasons decided to appoint Kings Court Trust on a fixed price basis. It has turned out to have been the best decision we could have made. WB has been fantastic, keeping us updated regularly, dealing with the many and difficult problems that arose, I feel I owe my sanity and peace of mind to his calm, efficient and professionalism. I throughly recommend this company to anyone

15 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for taking the time to leave us such positive feedback. I'll forward your review to the rest of our team!

Rated 5 out of 5 stars

Joanna is friendly and incredibly helpful

Joanna is friendly and incredibly helpful - She offered reassurance and advice when I wasn't sure what to do - would recommend.

14 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for the positive feedback. I will forward this to Joanna and the rest of our team!

Rated 5 out of 5 stars

A hard job made easy.

Took all the worries away from me, and took over applying for probate for me but keeping me informed and requesting information as required. Well worth using them.

15 July 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for leaving us a five star review. I will pass this on to our service delivery team!

Rated 1 out of 5 stars

This company left me traumatised,be…

This company left me traumatised,be very careful

1 December 2024
Unprompted review
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Reply from Kings Court Trust

We are very sorry to hear that your experience with us has not been positive.

I will contact you separately do discuss further.

Kind regards
Stuart Cook

Rated 5 out of 5 stars

Professional Service.

Our bank referred us to Kings Court, after the initial discussions we were told about the amount of help that would be needed and the approximate fees which were adhered too. We were advised and updated regularly over the probate period, and we then received an interim payment. We were regularly contacted whilst waiting for property had to be sold. Chloe Chappell was involved over much of the process, she was professional and caring and we greatly valued her help. We would recommend Kings Court Trust.

27 June 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for taking the time to leave us such positive feedback. I will pass this on to Chloe and her team!

Rated 5 out of 5 stars

My account manager Megan Willmott was…

My account manager Megan Willmott was excellent, always happy to help very understanding and very professional from start to finish, I will miss our monthly updates.

25 June 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for leaving us a five star review. I will pass this on to the rest of our team!

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