Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing company!! Ordered a t shirt and 2 hours later it was dispatched and arrived within 2 days, great quality and amazing service! Will definitely be using this company again!! Top marks and 5 star... See more
Company replied
Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more
Company replied
First time shopping with kecks and what a brilliant shopping experience it was!! I was having trouble trying to track my parcels (my fault not theirs) and they were sending replies through email so qu... See more
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Company details
- #26 of 58 best companies in Underwear shop
- #61 of 127 best companies in Activewear shop
- #242 of 613 best companies in Clothing Shop
About Kecks
Written by the company
About Kecks Ltd
Information written by the company
At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.
Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.
Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.
Categories
If you have any issues, visit our Help Page to submit a support ticket.
Email: support@kecks.co.uk
Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH
Contact info
United Kingdom
- kecks.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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great experience!
9 December 2025
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Fast delivery and great quality
I ordered a Beanie and boxers for my husband and both arrived extremely quickly. Lovely material and he loves them. It was difficult to choose a pattern for the boxers though, so many funky options!
10 December 2025
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for the review, really appreciate the support.
Good quality item delivered on time
15 December 2025
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
I bought my grandson some gifts for…
I bought my grandson some gifts for Xmas. Everything perfect…. Delivery, goods etc.
My grandson is sooo happy
Thank you 😊
9 December 2025
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
This was for my partner and he loves it…
This was for my partner and he loves it thanks
9 December 2025
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Still waiting on a refund after a lot…
Still waiting on a refund after a lot of miscommunication
8 December 2025
Reply from Kecks
Hi Ashley,
as confirmed in our email correspondence, the parcel was returned because the required import tax was not paid once it entered your country.
Import duties are set and collected by the destination country’s government and courier. They are not a charge we control or receive, and they are not included at checkout. When the charge was declined, customs automatically rejected and returned the parcel to us.
We also explained that a refund can only be processed once the parcel is physically received back at our warehouse. At the time of writing, it has not yet arrived. As soon as it does, the refund will be processed and confirmed by email.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for the review, really appreciate the support. Glad you're happy with it and hope to see you again soon.
Under crackers
Great website to choose the products from , quick and easy delivery and a great quality product , will definitely be buying more products 👍
22 December 2025
Reply from Kecks
Thanks for the review, really appreciate the support. Glad you're happy with it and hope to see you again soon.
Reply from Kecks
Thanks for the review, really appreciate the support. Glad you're happy with it and hope to see you again soon.
Fleece is so comfortable and warm
Fleece is so comfortable and warm, its my favourote now. Boxers are great to boot as well
24 December 2025
Unprompted review
Reply from Kecks
Thanks for the review, really appreciate the support. Glad you're happy with it and hope to see you again soon.
Very Satisfied Customer
Great service from order to delivery, and to be honest I wasn't expecting such good quality for Merch.
18 December 2025
Reply from Kecks
Thanks for taking the time to leave a review. We’re really glad to hear you were happy with the service and that the quality exceeded expectations. Appreciate the support and hope to see you back again soon.
James
Kecks Customer Service Team
Quality and fast service as usual
13 November 2025
Reply from Kecks
Thanks for taking the time to leave us a review
Reply from Kecks
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
Poor communication
Poor communication. Was never told a customs fee would be added. Product still has not been delivered and when I check it just says delayed.
17 December 2025
Reply from Kecks
Hi,
Sorry to hear you feel this way. Just to clarify, customs charges are clearly stated on our product pages, delivery page, and shipping policy. These fees are set by the destination country and are a standard part of ordering internationally, not something controlled by us.
All order updates and tracking information were sent via email to the address used at checkout. We didn’t receive any contact from you prior to this review, and we’re always happy to help if customers reach out with questions.
Unfortunately, customs delays are outside of our control, but the tracking link provided will show the most up to date status directly from the carrier.
James
Kecks Customer Service Team
As always
As always, a first class experience. I’m a long term customer and can’t see me ever wearing anything but Kecks. My sons a convert too.
1 December 2025
Reply from Kecks
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
Fantastic products and fantastic…
Fantastic products and fantastic service
Will definitely buy again and I’m already recommending kecks products to everyone
17 December 2025
Reply from Kecks
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
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