Kenneth Keegan Independent Funeral Directors Reviews 

309
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Our experience from the very beginning was the best anyone could hope for under such difficult circumstances. Mark was attentive, empathetic and nothing was too much trouble for him. We are extremely... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend using Kenneth keegan funeral directors.they made a difficult time for our family much easier. took care of everything can’t thank them enough Gordon, Stuart and rest of their co... See more

Company replied

Rated 5 out of 5 stars

Could not ask for anything more, everything was done as we wanted. Helpful at every step of the way. There was no suggestion, never mind pressure, to choose anything more expensive or purchase any... See more

Company replied

Rated 5 out of 5 stars

Cannot explain how much Kenneth Keegan helped us through the worst of times, advice, support and help at the most difficult times x Gordon advised and helped us every step of the way x Cannot praise... See more

Company replied

Company details

  1. Funeral Director
  2. Funeral home

Written by the company

At Kenneth Keegan Independent Funeral Directors we consider it an honour that a family makes the decision to entrust their loved one into our care. We take great pride in all we do and we’re proud to offer this professional, caring service at an affordable cost. We know and understand how difficult it can be to arrange a funeral; we strive to offer a complete, individual, caring and professional service to all clients from the moment of first contact. We’ll endeavour to help families every step of the way, providing guidance and support at a time when they need it most. Funeral Arrangements Pre Paid Funeral Plans Memorial Jewellery Monumental Masons


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5.0

Excellent

TrustScore 5 out of 5

309 reviews

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5.0

All reviews

(309)

1 review in the last 12 months

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Rated 5 out of 5 stars

Amazing team

The care , kindness and compassion shown from start to finish was outstanding. A great comfort for all the family to know my mum was so well cared for with respect and dignity.

24 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Anne,

We're glad to hear everything went well for your late Mum's funeral. Thanks for taking the time to leave such great feedback! All the team really appreciate your kind comments.

All the very best
Kenneth and all the team

Rated 5 out of 5 stars

firstc class service from Kenneth Keegan and Gordon in particular

from initial meeting to final meeting they were fantastic, very professional caring and thorough and great at listening which at this time of someones life is so important to get it right

11 October 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Mr. Lang,

Many thanks for leaving such great feedback!

It's great to know we were able to help and support you through this difficult period.

Wishing you and your family all the very best

Kind regards
Kenneth and all the team

Rated 5 out of 5 stars

Highly recommend

Many thanks to Mark Sutherland for his compassion and support in ensuring all went smoothly for my stepdad’s cremation, which was conducted amid very difficult family circumstances

29 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Susan,

Thanks for leaving your kind feedback following your late Stepdad's funeral. I'm sure Mark will appreciate your comments on how thing's went.

All the best
Kenneth, Mark and the team

Rated 5 out of 5 stars

Excellent Service

The service we received from Kenneth Keegan Funeral Directors was exactly what I expected.
Stephen was both respectful and helpful in what was a sad time for our family.

14 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi John,

From Stephen and all the team, many thanks for taking the time to leave such positive feedback. We really appreciate your kind words.

Best wishes
Kenneth, Stephan and the team

Rated 5 out of 5 stars

Stephen was both helpful respectful and…

Stephen was both helpful respectful and informative.
KK also did my mums funeral 3 years ago and the service then as now was wonderful

20 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Carol,

Thanks again for giving us the opportunity to help guide you through this difficult time. Also for the kind words on how Stephen looked after everything. It's very much appreciated!

Best wishes
Kenneth, Stephen and the team

Rated 5 out of 5 stars

Keegans for a stress free funeral

They did everything I asked and more they took all the stress away from me so I didn’t have to worry about anything.

27 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Mary,

Many thanks for letting us know how everything went. We really appreciate the feedback. It's good to know we were able to make things a little easier.

Thanks
Regards
Kenneth and all the team

Rated 5 out of 5 stars

First class professional help from…

First class professional help from start to finish with a personal touch also , made what was a difficult time so much easier to deal with .
Lindsay McLaughlin

11 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Lindsay,

Just to say, thanks for leaving such positive feedback. Sorry we were needed but glad we could help.

All the best
Kenneth and all the team

Rated 5 out of 5 stars

Gordon at Kenneth Keegan was great at…

Gordon at Kenneth Keegan was great at handling all the little things for our funeral. He kept in touch during the whole process and afterwards.

26 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Jenny,

Thanks for leaving your kind review! Glad Gordon and the team made this difficult time a little easier.

It's good know he was there throughout the arrangements making sure everything went as planned.

Thanks again
Kenneth, Gordon and the team

Rated 5 out of 5 stars

Excellent attentive service

Mark was excellent and looked after our family during a very difficult time. At all times very attentive, helped when we were not sure on some arrangements and extremely patient. Would not hesitate to recommend this Company. Thankyou to all the staff @ Keegans

8 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Pauline,

Thanks very much for leaving such positive feedback. Also, thanks for giving Mark and the team the opportunity to help guide you through this difficult time. It's good to know that we were able to help.

Best wishes
Kenneth, Mark and all the team

Rated 5 out of 5 stars

Mark was fantastic went above and…

Mark was fantastic went above and beyond to help us with all planning for my dads funeral

7 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Stewart,

On behalf of Mark, thanks for leaving your review!

I'm sure your kind comments will be appreciated by Mark and all the team.

All the best
Kenneth, Mark and the team

Rated 5 out of 5 stars

Care

I used Kenneth Keegan 3 years before when my Mum passed.There care and companion shown and professional.Made is it a very easy case to use them again when sadly my Husband passed away.Would highly recommend them to anyone.

15 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Mrs. Cree,

Many thanks for taking the time to leave feedback on your recent use of our services.

It's good to know we were able to help you get through this period after the passing of your late husband. Thanks also for placing your trust in us once again after your mum passed away 3 years ago, we really appreciate the opportunity to help once again.

Best wishes
Take care
Kenneth, Stewart and all the team

Rated 5 out of 5 stars

We couldn’t be more pleased with…

We couldn’t be more pleased with everything you did for us and our late mum

Thank you

4 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi,

Sincere thanks for taking the time to leave your review. It's very much appreciated by all the team. We're glad we could help make this difficult time a little easier.

Kenneth and team

Rated 5 out of 5 stars

From all the Arnott Family.

Myself and my immediate family cannot thank Gordon Powrie and Kenneth Keegan Funeral Directors enough in arranging, organising and carrying out the funeral our late mother Yvonne. From the onset they were extremely thoughtful and respectful of our moment of sadness. The way they handled all of the issues that are required to be carried out in arranging a funeral at a difficult time for a family grieving was exemplary. We as a family cannot thank them enough. We also would not hesitate in recommending them to anybody who is in need of their services. A first class service from start to finish.

5 September 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Robert,

Sincere thanks for taking the time to leave feedback on your recent experience using our services. It's very welcomed to know everything went well throughout the arrangements and on the day. Many thanks for your kind words. In particular about how Gordon looked after everything. I know he takes great pride in everything he does, so these comments will be very much appreciated!

Best wishes
Regards
Kenneth, Gordon and all the team

Rated 5 out of 5 stars

Would certainly recommend Kenneth Keegan

From the day I met Mark at Keegan Funeral Directors I knew I had picked the correct one everyone was so friendly especially Mark he had to surpass in splendor, ability,achievement,excellence person that outshone all competitors he was absolutely Amazing he complied with all our requests and made what should have been a very sad Day be a happier one I cannot thank him enough for everything he did for me and my family I would certainly recommend them without hesitation

23 August 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Ann,

Thanks so much for taking the time to leave such a lovely review. It's really appreciated by all the team but especially Mark - I'm sure he'll be proud to hear your kind comments.

Sincere thanks for giving us the opportunity to help you and your family through this difficult time!

Take care
Kenenth, Mark and all the team

Rated 5 out of 5 stars

Special thanks to Gordon and his team…

Special thanks to Gordon and his team for being professional and hands on with the family about every detail

24 August 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Billiejo,

Many thanks for taking the time to leave your feedback. Although it must having a difficult time, it's good to know your experience using our services was a positive one. Also thanks for commenting on how Gordon looked after everything during the arrangements.

Best wishes
Kenneth, Gordon and all the team

Rated 5 out of 5 stars

Fantastic service from start to…

Fantastic service from start to finish.nothing was a problem to them either..
The funeral director was Steven McShane and he was a pleasure to deal with and made the whole process stress free.
Thanks

1 August 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Neil,

Many thanks for leaving your lovely feedback. It's always great to hear such positive words about the service we provide.

Best wishes
Kenneth and the team

Rated 5 out of 5 stars

I would recommend Kenneth Keegan

I would recommend Kenneth Keegan, to anyone I know , there details were passed on to me by a very good friend, the funeral directors had taken care of her Dad and brothers funeral service, it was impeccable as I attended both. The moment I approached the company I knew immediately that we were in safe hands from Janice making us a cup of tea and her kind and welcoming manner, then to Stephen McShane who had us from the get go, I knew that he had got us, his professionalism manner and experience made coping with the grief bearable. My husband Frank had a fantastic service and send off , I could not have asked for more. Stephen and the wonderful team facilitated all of this for myself and family.

3 August 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Kate,

Thanks so much for leaving your great feedback.

It's lovely to hear such kind words about the service provided and in particular by your Funeral Director Stephen.

Wishing you and your family all the very best,
Take care
Kenneth, Stephen and all the team

Rated 5 out of 5 stars

The service and guidance though this…

The service and guidance though this tough period was magnificent, We as a family can't speak highly enough of the whole team from inital contact to conclusion. If you are looking for a team to take the stress and guide you through the whole process look no further.

9 August 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi David,

We value you feedback so many thanks for taking the time to leave your review.

Thanks also for giving us the opportunity to help you and your family at this difficult time. It's good to know everything went well and we were able to take some of the stress away throughout the arrangement process.

Best wishes
Kenneth and the team

Rated 5 out of 5 stars

Kind and courteous

Mr Powrie was so very kind, was knowledgable about how to proceed with the arrangements and on the day we realised that he had thought of everything. He and his staff were professional, courteous and understanding. We would have no hesitation in recommending Kenneth Keegan Funeral Directors.

2 August 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Caroline,

We really appreciate your taking time to leave your feedback. It's good to know everything went well under the circumstances and Gordon handled the arrangements with such care.

All the very best
Kenneth, Gordon and all the team

Rated 5 out of 5 stars

Professional Service from Start to Finish

The service provided by Kenneth Keegan Funeral Directors was professional, with processes well explained & I felt we were suitably supported & updated throughout. The quality of the Order of Services was high, staff on the day were very respectful and I felt they treated my deceased relative with the utmost dignity. Would recommend them without any hesitation.

20 July 2023
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Reply from Kenneth Keegan Independent Funeral Directors

Hi Mrs Barr,

Many thanks for taking the time to leave your review!

We're very grateful for your kind comments and glad you feel everything was handled so well.

We wish you all the very best for the future.

Best wishes
Kenneth and all the team

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