keepyourhomeip Reviews 288

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its seamless functionality, ease of use, and reliability, often highlighting how it simplifies remote work and international travel. The customer service and support team are frequently commended for their patience, helpfulness, and quick, professional responses, making the overall experience exceptional. However, some customers expressed dissatisfaction with changes to support policies, particularly regarding older devices and the transition to paid support. A few people also reported issues with device setup or connectivity, and some felt that the service was unreliable or that they did not receive adequate assistance.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting easy setup, reliable connections, and... See more

Product

Reviewers highlight positive aspects of the product, consistently praising its effectiveness and reliability.... See more

Service

Customers had positive experiences with service. Many reviewers praise the service as superb, reliable, fast,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a superb product and service. Over many years I have tried a variety of solutions mostly VPN and smart DNS services all with varying degrees of success. This just works seamlessly pret... See more

Company replied

Rated 5 out of 5 stars

I wanted to share some positive feedback regarding my recent experience with Miha at keepyourhomeip.com. He was incredibly patient and took the time to truly understand my issue rather than just givin... See more

Company replied

Rated 5 out of 5 stars

I would like to hug and thank everyone who made this setup possible. It allows me to care for my mom in France-something that wouldn't have been possible otherwise due to regional restrictions by my e... See more

Company replied

Rated 5 out of 5 stars

Mark was incredibly helpful on our call. There were some issues with my laptop and so needing to use my phone meant we had to be cut off, then had to rejoin a few times. He was very patient and profes... See more

Company replied


Company details

  1. VPN Service
  2. Cloud Computing Service
  3. Computer Networking Center

Written by the company

KeepYourHomeIP offers private VPN infrastructure and Internet security that are easily accessible to everyone. KeepYourHomeIP protects you from online threats, geolocation restrictions, and surveillance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wonderful.service

One of the best customer service support I have ever dealt with.

4 September 2025
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Reply from keepyourhomeip

Dear Yvonne,

Thank you so much for your wonderful review!

It means a great deal to us to hear that you consider our support among the best you’ve experienced. We put a lot of care into making sure everything works smoothly for our customers, and knowing that it made a difference for you is truly rewarding.

If you ever need any additional assistance, we’re always here and ready to help.

~Miha & KYHIP Support

Rated 5 out of 5 stars

I really like the support and service…

I really like the support and service also good.

22 October 2025
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Reply from keepyourhomeip

Dear Hari,

Thank you for your positive feedback!
We're glad to hear you’re happy with our support and service.

Thank you for choosing KYHIP for your VPN needs.
If you need any assistance, feel free to reach out anytime.

~Igor & KYHIP Support

Rated 5 out of 5 stars

Good service

28 August 2025
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Reply from keepyourhomeip

Dear Abdelaziz,

Thank you for your kind words. We’re glad to hear you’re happy with our service. Your feedback means a lot to us.

Thank you for choosing KYHIP for your VPN needs.

~Maria & KYHIP Support

Rated 5 out of 5 stars

Works Perfectly!

The device works exactly as described and the one on one support was perfect when I had a slight technical issue. Would recommend for anyone to purchase.

14 October 2025
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Reply from keepyourhomeip

Dear Moe,

Thank you for your wonderful review.
We’re glad to hear that your device is working perfectly and that our one-on-one support was helpful. Your recommendation truly means a lot to us.

If you ever need any further assistance, we’re always here to help.

~Maria & KYHIP Support

Rated 1 out of 5 stars
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Reply from keepyourhomeip

Dear Sylvie,

According to our system records, all the tickets you submitted have been fully resolved and each of your questions has been answered.

If you are currently experiencing any issue or have any additional concerns, please feel free to contact us directly via email - we’ll be more than happy to assist you.

~Miha & the KYHIP Support Team

Rated 5 out of 5 stars

Very good service

Very good service

14 October 2025
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Reply from keepyourhomeip

Dear Wilson,

Thank you for your great feedback.
We are delighted to hear that you are satisfied with our service. Your support means a great deal to us, and we look forward to continuing to provide you with excellent service in the future.

Thank you for choosing KYHIP for your VPN needs.

~Igor & KYHIP Support

Rated 5 out of 5 stars

Thank you KIHIP support team!

Quick response. Provided solution that worked. Great support!!

14 October 2025
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Reply from keepyourhomeip

Dear Laxman,

Thank you for your kind words! We’re delighted to hear that our support team was able to assist you quickly and that the solution worked as expected.

Your satisfaction is our top priority, and feedback like yours keeps us motivated to deliver the best possible service.

~Miha & KYHIP Support

Rated 5 out of 5 stars

FABULOUS!!

FABULOUS!!

22 August 2025
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Reply from keepyourhomeip

Dear Nilton,

Thank you so much for the amazing feedback! We’re thrilled to hear you’re loving your experience with us. Your support really means a lot to our team!

~Alex & KYHIP Support

Rated 5 out of 5 stars

The device is so cool and legit

The device is so cool and it’s a reliable device for those people working anywhere in the world.

9 October 2025
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Reply from keepyourhomeip

Dear Macmac,

Thank you for your great feedback.
We’re thrilled to hear that your KYHIP device keeps you connected and working reliably from anywhere in the world.

Thank you for choosing KYHIP for your VPN needs.

~Maria & KYHIP Support

Rated 5 out of 5 stars

It works

It works. What else does it need to do?

7 October 2025
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Reply from keepyourhomeip

Dear Mark,

Thank you for your feedback!
We are pleased to hear that the product is meeting your expectations.

We’re glad to have you as part of the KYHIP community.
Please feel free to reach out if you need any assistance.

~Igor & KYHIP Support

Rated 5 out of 5 stars

It works!

It works!! I've been able to work abroad without issue. Best investment ever.

31 August 2025
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Reply from keepyourhomeip

Dear Maria,

Thank you so much for sharing your experience.

We are delighted that our product has proven to be a valuable investment for your international work needs. We remain committed to maintaining the highest standards for all our customers.

We’re glad to have you as part of the KYHIP community.

~Igor & KYHIP Support

Rated 5 out of 5 stars

I'm extremely satisfied with the…

I'm extremely satisfied with the customer service I received. The specialist was incredibly helpful and resolved my issue with professionalism and care. Keep Your Home IP is a company I’ll continue to recommend—they consistently respond to my questions within seconds, making every interaction smooth and efficient.

6 October 2025
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Reply from keepyourhomeip

Dear Juan Carlos,

Thank you so much for your kind words.

We’re thrilled to hear that you had a great experience with our support team and that your issue was resolved quickly and professionally.

Your recommendation means a lot to us. We truly value your trust in KYHIP and look forward to continuing to support you whenever you need us.

~Maria & KYHIP Support

Rated 5 out of 5 stars

This is a great device

This is a great device. Strongly recommended. It delivers what it promises. Excellent experience for having a really mobile IP. Thanks

3 October 2025
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Reply from keepyourhomeip

Dear Vincent,

We’re delighted to hear that you’re enjoying your KYHIP device and that it delivers exactly what you expected.
Having a truly mobile home IP is what we strive to provide, and your feedback confirms we’re on the right track.

Thank you for your trust and recommendation - we’re proud to have you as part of the KYHIP community.

~Miha & KYHIP Support

Rated 5 out of 5 stars

Reliable service.

Great decision to purchase keepyourhomeip! Fast and reliable service and customer assistance. Best on the market.

27 October 2024
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Reply from keepyourhomeip

Dear Joanna,

We’re thrilled to hear that you’re enjoying KeepYourHomeIP and that our product and support have met your expectations.
Your feedback motivates us to keep delivering fast, reliable, and top-quality service.

Thank you for choosing KYHIP for your VPN needs.

~Maria & KYHIP Support

Rated 5 out of 5 stars

You People Made my life better

You People Made my life better. Thanks a lot

11 August 2025
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Reply from keepyourhomeip

Dear Rohit,

Thank you for your kind feedback!
We're glad you're satisfied with our service and that it has brought a meaningful difference for you.

Thank you for choosing KYHIP for your VPN needs.
Please feel free to reach out if you need any assistance.

~Igor & KYHIP Support

Rated 5 out of 5 stars

Very professional service

Very professional service, highly recommend their services

30 September 2025
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Reply from keepyourhomeip

Dear Javier,

We really appreciate your positive feedback. It’s great to know that you had a professional experience with KYHIP VPN.

Thank you for recommending us. We’re glad to have you as part of the KYHIP community.

~Maria & KYHIP Support

Rated 5 out of 5 stars

The product is exactly what I expected

The product is exactly what I expected: I can connect to my server router everywhere I go

5 August 2025
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Reply from keepyourhomeip

Dear Jorge,

Thank you for sharing your experience.
We’re pleased to know the product meets your expectations and that it’s helping you stay connected on the go.

Thank you for choosing KYHIP for your VPN needs.

~Maria & KYHIP Support

Rated 5 out of 5 stars

This thing works.

This solution works it’s easy and if you do run into any issues it’s usually because of operator error not a problem with the technology. I had some problems getting the solution to work with the hotels captive login interface but an email to support they guided me through the process to connect.

23 September 2025
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Reply from keepyourhomeip

Dear Ken,

Thank you for sharing your experience! We’re glad to hear that everything is working well and that you find the solution easy to use.

We appreciate you mentioning the support interaction - it’s great to know our team was able to help you get connected when facing the hotel’s captive login issue.

Your feedback means a lot to us, and we’re thrilled that the technology is delivering the reliability and simplicity we aim for.

~Mark & KYHIP Support

Rated 5 out of 5 stars

Setup is extremely easy and anyone can install

The setup process is amazing and simple. I have yet to go on an international work travel trip; however, traveling locally(domestic) has shown that it works

20 September 2025
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Reply from keepyourhomeip

Hello customer,

Thank you so much for your kind words! We’re thrilled to hear that you found the setup process smooth and effortless-that’s exactly the experience we strive to deliver.

It’s great to know that your KYHIP router is working well during your domestic travels, and we’re confident it will serve you just as reliably on your upcoming international trips.

If you ever have any questions or need assistance, please don’t hesitate to reach out.

~Miha & KYHIP Support

Rated 5 out of 5 stars

Simple and reliable

The setup took me 5 minutes, and the travel router is easy to use once set up.

22 September 2025
keepyourhomeip logo

Reply from keepyourhomeip

Dear Jetta,

Thank you for your great feedback!
We’re delighted to hear that the setup was quick and that you find your travel router simple and reliable - that’s exactly what we aim for with every customer experience.

If you ever need assistance or have any questions, please know our support team is always here to help.

Thank you for choosing KYHIP for your VPN needs.

~Miha & KYHIP Support

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