KEF Reviews 199

Sensational service from Andy throughout the timely and first class repair carried out on one of my LS50 Wireless II speakers. Responsive, caring and reassuring from start to finish. Very grateful to know that KEF can do these repairs and to Andy for making it stress free and worry free 🙏

I've been using KEF's T series speakers for a few years now and theres not much on the market that can offer the same form factor / quality. One of my speaker stands got knocked over in an accident and broke part of the fitting.
A query to KEF about trying to find a replacement part ended up with them sending me half the speaker stand (including the part that was broken) free of change and out side any warranty period. Given that these stands are £100+ pounds each it was much more than I was expecting. Wish more companies acted like this!

Not even gotten my product yet. it says 3 working days to deliver and it's been at this time 17 days and I still have no tracking details, and when communicating with support they informed me last week that it would be shipped by Saturday. this never happened and I'm now having to reach out to them again to find out where my purchase is and if ill receive it in time for Christmas.
Don't trust what their website says about delivery times and be ready for the worst communication possible.

I enquired about getting some Kef Mu3 earphones repaired. The response and customer service was amazing and they also repaired them free of charge.

What a fantastic company! Such refreshing dedication to customer service and support! Bought the fabulous LS60 speakers, then bought the KC92 subwoofer to see how it would improve the sound, and on deciding to return it I had a great experience with Claire in offering an extended trial period to see how both sets of speakers improved over time before making final decision (with zero sales pressure) and when decided to return the sub she gave me incredible support in the whole process. What more could you ask for when investing serious money into what is ultimately a deeply personal experience of finding not only the right equipment but also the right company to part with your hard earned cash. Could not recommend highly enough - both the truly amazing speakers and the back up from the company when in contact with them. Already decided to invest in the LS50s for my 15 year old son’s Xmas present as he is finally waking up to real music.. like the LS60s are to me, I am confident they will be something that will grow with him over the coming years - less a purchase, more an investment in years of pure pleasure.

I had an excellent experience thanks to Andy in spares/support. I needed replacement drive units for my KHS3001SE’s after an amplifier went bad on me. Got very fast response through the web portal and had in spares in my house some 3 days later!
The advice and help was perfect and the end result is my system is back up and running with a new amp already.
Parts price was also good 🙂
Cheers Andy!

Purchased a Pair of Ls 60s direct from Kef for my 60th Birthday. Thought it was an Omen Kef Celebrating their 60th Anniversary.
When I received them I unpacked them from the Award winning Futuristic packaging.
Went like a dream.
What an amazing work of Art these Monolithic Objects Are.
Even without sound these pieces of Sound engineering arguably are worth every penny.
But there was a problem.
No mater how much I loved and desired them. I just could not get on with them sonically.
I contacted Kef who at the time seemed a little confident and Calmly told me to at least continue for the full 30 day trial.
I had almost put them back into their Space Ship Cartons.
Claire from Kef was Amazing and spent time with me explaining everything I needed to know.
And Sure Enough the Ls 60s just kept growing on me getting better and better.
Now I just can’t see myself without them.
And I look forward to spending more hours with the Fantastic Ls60s on my Sonic Journey.
A Masive Thank you to Kef and especially Claire for the Sound Advice.
See what I just did there 🤣 👍🏻

Martin

Got my second hand bought KEF Reference 3 Meta repaired and even shipped back for free. All under warranty/goodwill and everyone was extremely forthcoming and kind over this whole process.

Seriously did not expect this stellar service. Thank you to all involved, KEF got a customer for life.

KEF has perhaps the only support where a real person answers and where I really get personal service - if I need help.

Products are great!

Very helpful
They were very helpful troubleshooting problems I had with my leg ls60s

Recently purchased some LS50's and I have to say the sound has blown my existing Sonos set up out of the water. Exceptional clear, crisp sound and the help from your customer services team and online support was magnificent - Bravo - I will be purchasing more KEF products in the future.

I stepped through my speaker wire in the dark (sober, no excuse) and damaged the unbalanced inputs. KEF stood up immediately and offered to repair it at no charge though it was my fault. they were immediately responsive. Terrific product and experience.

I recently purchased a pair of R7 meta’s through a third party.
And due to a fault with my amplifier I sadly blew the tweeter’s. I spoke to the dealer and they wanted a whopping price to replace the Uni q units. As a last resort I called KEF customer care. And explained my situation. The result was fantastic, they fully understood the situation of having spent a lot of money on the speakers and having to buy a new amp to go with them, and sorted me out at a discounted price to get me up and running and enjoying them again.

Can highly recommend KEF company ethics and the actual products they sell

I have had Kef Egg speakers for over six year. Great sound for their their size. My only issue is that the LED lights are not visible when the speakers are placed on top on of my book case. I got round this by buying a small prism and mounting so it displays the light, which is useful especially when connecting via my PC and Bluetooth.

As it happens, I had a problem last week with Bluetooth connection, which I think is more to do with Windows than Kef. My PC said it couldn't connect or disconnect the Egg speakers. I sent an email to Kef Support and got a helpful reply on the next working day.

KEF KW1 out of the box kit.
Bought for KEFLS50 and no cable in the box available for this connection. This even the kit is made to fit LS50

I am extremely disappointed with my experience with the KEF LS50W speakers. After just a year and a month of use, the left speaker stopped working entirely. Attempting to get assistance from KEF was an exercise in frustration. The company is nearly impossible to contact, and when I finally did get through, they unhelpfully directed me to return the speakers to the dealer. The dealer, in turn, told me to contact KEF. This maddening cycle of finger-pointing was both infuriating and unproductive.

Desperate for a solution, I finally found a dealer in Germany willing to take a look at the speakers. They diagnosed the issue as a well-documented problem with the main board and quoted me an outrageous one-thousand euros for the repair. This is simply unacceptable for a product at this price point and reputation. Given the high cost and the well-known nature of the problem, I decided against the repair and vowed never to purchase from KEF again.

Adding to my frustration, I discovered that this issue is not isolated. Numerous reviews mention similar problems with the KEF LS50W II and the LSX models. While the speakers themselves may sound good, the electronics and software are seriously flawed. It's clear that KEF's customer service and product reliability are severely lacking. I would strongly advise against purchasing these speakers or any KEF product if you value reliability and decent customer support. Save yourself the headache and look elsewhere.

Purchased speakers several years ago and had a problem with the grilles.

Contacted customer support and had replacements within 24 hours.

Amazing service

Excellent technical support.

My experience is the same as everybody else's. The software simply doesn't work properly. I have about a 10% success rate in connecting my speakers to the phone. Whether or not I will luck out is completely random. I'd like to sell them second hand but the poor buyer would definitely seek revenge.

Such poor service.....they take your money and then run. I contacted KEF on 3/5/24 to buy a replacement audio cable with microphone and sent a photo of the headphones with the cable that needs replacing. They took my money but sent me just an audio cable. I have emailed, used their online form and called them to let them know they sent an incorecct part, but I get no response. I would try to buy the cable online elsewhere but a google search shows the cable jacks are unique to their products and generic cables won't work. Rubbish service all round.