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Kegfactory Reviews 3

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TrustScore 3 out of 5

2.8

Brewing Supply Shop
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Company details

  1. Brewing Supply Shop
  2. Brewery

Contact info

2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

HELP!!

HELP!!!
BUYER BEWARE!!
Firstly, I hate to leave a negative comment but the company basically stole our money and sent a defective item. After our order, we had to stay on top of this company to get them to ship your item. Our purchase was a 9.25 Gallon / 35L DigiBoil Electric Brewing Kettle (110V) - KL07252 × 1. We received a defective item that smoked and shut off the first time we used it. We made multiple attempts to get a response to our request to have the itme replaced or get a refund. We got the run around. Issue was never resolved. We now have a $200 paperweight. Consider spending the extra money and buy through Amazon for no hassle return policy. if someone from the keg factory wants to finally address our issue, the order #52392 dated March 2022. thank you.

7 March 2022
Unprompted review
Rated 1 out of 5 stars

Said item shipped but was really out of stock. Beware.

Ordered an item that said it was in stock weeks before Christmas that was supposed to arrive about 10 days before Christmas. Received a shipping update that the item shipped. Nothing shows up. Talk to customer service and they say it is out of stock. Total lies about shipping and product availability. I was asked if I wanted to wait until the item was in stock. I said yes, then they refunded the order.

6 January 2022
Unprompted review

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