Keith Ian Partnership Reviews 167

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Do yourselves a favor and go to William H Brown instead. They got my partner WAY more viewings and it only took 2 weeks to get an offer. While with Keith Ian it took around 6 months with viewings bein... See more

Company replied

Rated 5 out of 5 stars

What a fantastic agent, found me a property in a very short time, all the staff were professional, curtious and efficient. Wouldn't hesitate to recommend these guys.

Rated 5 out of 5 stars

Charlene from Keith Ian was the only estate agent who offered sensible advice and demonstrated fantastic local knowledge of the housing market. I had four estate agents evaluate the sale of my Mum & D... See more

Rated 1 out of 5 stars

The worst estate agent I unfortunately had the displeasure of dealing with. They put my property up for sale, during the process they didn’t provide me with any regular updates or any detailed... See more

Company replied

Company details

  1. Estate Agents

Written by the company

Welcome to Keith Ian, independent estate agents with an extensive knowledge of the Hertfordshire area. Founded by the late Keith Sampford and Ian Robertson over thirty years ago, and ably assisted by extremely experienced managers, we pride ourselves on providing a high level of personal service. Whether you are planning on buying, selling or renting we offer the complete service. With an outstanding, experienced team based across our three branches in Cheshunt, Ware and Buntingford, we are readily available to assist you in the process. We embrace change, we're constantly challenging tradition and we have a strong desire to improve the way our industry operates. We do business differently to give your property the edge.


Contact info


3.4

Average

TrustScore 3.5 out of 5

167 reviews

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Rated 5 out of 5 stars

Excellent service from Stuart at…

Excellent service from Stuart at Buntingford, having spoken to other agents in the area in our search for a new home. Keith Ian came out top in all areas. Extremely friendly and informative and kept us fully informed every step of the way, good customer service does still exist I am pleased to say.
Michael and Zoe.

16 February 2018
Unprompted review
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Reply from Keith Ian Partnership

Thank you Michael, wish you all the best in your new home

Rated 5 out of 5 stars

Cheshunt Office

I instructed Keith Ian in Cheshunt to assist in the sale of my Mothers property. I cannot fault the service, they guided me through the process and took care of the sale from start to finish in a really professional and helpful manner. A special thanks to Luke and Sam who really did go the extra mile to take the stress away from me

13 February 2018
Unprompted review
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Reply from Keith Ian Partnership

Thank you for your review Mark

Rated 5 out of 5 stars

Very happy with Keith Ian

We are very pleased that we used Keith Ian for the sale of our property.
Scott did everything he promised and was always professional and personable with constant updates on the progress of the sale. We would recommend them to friends and family if they were selling or buying property.

30 January 2018
Unprompted review
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Reply from Keith Ian Partnership

Thank You Lesley, we wish you well in your new home

Rated 5 out of 5 stars

I would recommend Keith Ian Ltd to …

I would recommend Keith Ian Ltd to prospective sellers in that Scott, Luke and team always keep us informed in a professional and timely manner re viewings/offers and I always felt that they were fully engaged with helping us achieve viewings/the best possible market price, in what has been a somewhat difficult marketplace to navigate. Scott's knowledge of the local market and tenacity helped to bring our sale to a successful conclusion and I would not hesitate to instruct them again. Many Thanks Jane & Ian

1 January 2018
Unprompted review
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Reply from Keith Ian Partnership

Hi Jane, thank you for your kind words, wishing you all the best

Rated 5 out of 5 stars

Sellers View

Highly professional estate agents. When our first buyer dropped out, they just started again without complaint. Scott and Luke were always on the ball, keeping me well informed of the highs and lows. Would happily use the Keith Ian team again.

20 December 2017
Unprompted review
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Reply from Keith Ian Partnership

Hi Paul, glad we got there in the end, we find a well informed client, is a less stressed client, All the best

Rated 5 out of 5 stars

Great experience with Keith Ian.

I was very pleased with Keith Ian regarding the whole process of me completing on my property. They always gave quick responses to any queries I had.

I would recommend Keith Ian to anyone looking to purchase a property in the future.

Carlo Parla

6 December 2017
Unprompted review
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Reply from Keith Ian Partnership

Hi Carlo, Thank you for your kind words and we wish you well for the future

Rated 5 out of 5 stars

Pleasure to work with!

Cant praise Chris Phelps and his team more. A pleasure to work with, patient, supportive and in no way pushy when it came to big decisions. Highly recommend these guys and would gladly work with them again.

27 November 2017
Unprompted review
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Reply from Keith Ian Partnership

Thank Chris, glad we got the job done for you. It was a pleasure working for you and we wish you well for the future

Rated 5 out of 5 stars

Great Service

During the selling of Nans House, Keith Ian were fantastic, from carrying out the Probate Valuation right up to Exchange as a Family we were put under no pressure to sell the house, we were kept informed with updates and had the whole stress and emotion of selling taken away at a sad time.
As a family we would have no hesitation in recommending Keith Ian.

27 November 2017
Unprompted review
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Reply from Keith Ian Partnership

Thank you Daniel, we wish you well for the future and glad we could help take the stress away at a difficult time for you and your family

Rated 5 out of 5 stars

Excellent estate agency

Excellent estate agency, they knew what we were looking for and always contacted us for the relevant properties. When we found the right property and the sale was progressing they went above and beyond to ensure both parties were liasing effectively and that all paperwork was completed.

26 November 2017
Unprompted review
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Reply from Keith Ian Partnership

Thanks Demi, always happy to be on hand to help and do what ever we can to progress things

Rated 5 out of 5 stars

Always available for advice and super …

Always available for advice and super quick to respond to all our enquiries.
Stuart,Ian,Marie and Lynn all worked really hard to help us realise our quest for our forever home. Many thanks.

16 November 2017
Unprompted review
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Reply from Keith Ian Partnership

We hope you have many happy years in your forever home MIchael

Rated 5 out of 5 stars

Refreshing change

I have worked with Keith Ian on both the purchase of a property and the letting of the same property. They have been a revelation: unfailingly polite, helpful, and efficient - always happy to go the extra mile. They are also as nice a bunch of people as you would wish to meet. I only wish all estate agents were the same...

27 September 2017
Unprompted review
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Reply from Keith Ian Partnership

Thank you for the review Mrs Turner. Sometimes you have to go that extra mile to get the deal done.

Rated 5 out of 5 stars

Needed a house quickly and Keith Ian …

Needed a house quickly and Keith Ian gave us first class service from day one. Helped keep in touch with the progress of the purchase and having a local agent with "boots on the ground" gave us every confidence that our purchase would move to completion quickly. No surprise that it did just that. I highly recommend this agency and would not hesitate to use them again if we needed to.

18 September 2017
Unprompted review
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Reply from Keith Ian Partnership

Dear Pete, Glad we could find you a suitable property quick sharp, we find even with the growing number of online agencies about, people like the accessibility of a high street agent. we are easier to communicate with and generally have a relationship with most local solicitors to help move transactions along. Wishing you all the best. Keith Ian

Rated 5 out of 5 stars

Outstanding service from Keith Ian

Outstanding service from Keith Ian who managed everything seamlessly. Excellent communication and regular updates throughout. The whole team were professional and were able to answer any queries we had.
I would highly recommend them.
Thank you

18 September 2017
Unprompted review
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Reply from Keith Ian Partnership

Dear Jo, We appreciate your review, communication is key and if everybody involved are regularly updated then everybody knows where they stand. Glad we could be of help, Regards Stuart

Rated 5 out of 5 stars

Sold our home through Keith Ian

Sold our home through Keith Ian, Chris has helped to make the sale stress free.

Great communication, and quick to reply to emails.

Worked really hard to ensure that our sale went through as quickly and smoothly as possible.

Highly recommend them!

Thank you.
😁🏘

17 September 2017
Unprompted review
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Reply from Keith Ian Partnership

Dear Mr and Mrs McGrory, Thank you for our 5* review, glad to hear you felt the transaction was stress free as that is our aim. we wish you all the best in your new home. Regards Chris

Rated 5 out of 5 stars

Exceptional Estate Agents

Keith Ian is an excellent company to deal with. Scott and Luke have been absolutely fantastic in helping sell our home, they are professional, personable, honest and a pleasure to do business with. Thank you for all your help. Nick and Dee.

16 September 2017
Unprompted review
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Reply from Keith Ian Partnership

Hi Dee, Thank you for your review, you were a pleasure to deal with a glad the transaction went smoothly, Regards Scott

Rated 5 out of 5 stars

Fantastic service

Fantastic service, super value and very friendly. Always kept in contact and helped guide us through every stage of our sale.

15 September 2017
Unprompted review
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Reply from Keith Ian Partnership

Hi Nicholas, Thank you for our 5* review. we wish you well for the future, kind Regards Luke

Rated 5 out of 5 stars

keith ian where excellent all the way …

keith ian where excellent all the way from start to finish, with a warm, friendly and professional approach, we had a few bumps in the road on the way to buy our property but they helped us and managed everything perfectly with great efficiency. i would strongly recommend them.
special thanks you chris and luke

11 September 2017
Unprompted review
Keith Ian Partnership logo

Reply from Keith Ian Partnership

Hi Tunde, It was a pleasure to help you and your family move to your new house. Thank you for your kind words and we wish you all the best with new baby. Best Regards Luke

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