Keith Prowse Reviews 

1,489
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

5-stars for an incredible experience at Wimbledon, we booked The Lawn through Angelika at Keith Prowse. Worth. Every. Penny. Blown away by the attention to detail, the premium feel, the comfort, the f... See more

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Rated 3 out of 5 stars

Loved the friendliness of staff quality of seats at Eastbourne. Did not love the catering no breakfast and all stated allergies were ignored so couldn't access anything on the menu for either lunch or... See more

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Rated 5 out of 5 stars

Gemma Scott and the team at Keith Prowse gave us a truly memorable Wimbledon experience. Securing prime court tickets early brought peace of mind and allowed us to plan the rest of our UK trip. After... See more

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Rated 5 out of 5 stars

Once again our Wimbledon visit arranged by Sophie Watson at Keith Prowse more than lived up to expectations. The arrangements were perfect. Great seats, the meals at The Lawns were excellent. Cannot r... See more

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Company details

  1. Event ticket seller
  2. Event management company

About Keith Prowse

Written by the company

We are the official hospitality provider for the ultimate experiences at the most iconic venues and stadiums across the country.

We're...

ALL ABOUT YOU
Every part of your experience should be Memorable, right from the start. We’re only happy when you are.

ALWAYS OFFICIAL
Guaranteeing you the 100% official experience, at every venue, for every event.

HERE TO STAY
The world’s premier venues trust us. With over 200 years in the industry and as part of a leading global business, we’re playing the long game.

EXPERIENCE EXPERTS
No matter which experience you choose, we employ the best, work with the best and consequently offer the best.

NEVER SATISFIED
We love what we do and challenge ourselves every day to do it better. We continually innovate.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,489)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and experience

Excellent day at Queens - could not have been better in any respect. Many thanks to Gemma Scott for all of her help!

16 June 2025
Unprompted review
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Reply from Keith Prowse

Thank you so much for sharing this valued feedback with us and the amazing Gemma, Matt - we hope to see you back at Queen's soon!

Rated 5 out of 5 stars

Queens Club Tennis- Excellent Day

Excellent Day at Queens Club Tennis. Hospitality in the Roof Garden was lovely. The room looked amazing and the staff were all smart and very friendly. Food and drinks a plenty, very good bar selection. The outdoor terrace overlooking practice courts was added bonus as got to see all the top players. Our centre court ticket was really good position. Everything was very well organised and this made for a very relaxed day - no queuing, no waiting, no stress. Sophie was our contact with Keith Prowse and she was very helpful and quick to respond to emails. Looking forward to next year

16 June 2025
Unprompted review
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Reply from Keith Prowse

This is oh-so-lovely to see and read, Helen - amazing to learn that you had an amazing experience from start to finish, and your day with us in the Roof Garden!

Rated 5 out of 5 stars

Had a perfect day at Queens

Had an excellent day at the tennis at Queens. Great seat on centre court, close to the action. So happy with that. Hospitality & service was welcoming and enjoyable at Love Fifteen. Table places were well thought out and I was able to chat to the other lovely guests at the table. Excellent lunch & tea & choice of cold drinks. Very welcome in the heat. The staff on the day were friendly, helpful and efficient. Nothing was too much trouble for them. Even giving me strawberries & cream & coffee after tea serving was finished as I didn't want to tear myself away from the tennis which was in full flow with lots of British representatives. Thank you to Gemma who organised this my first visit, it won't be the last. I am looking forward to being there for next year's event already.

16 June 2025
Unprompted review
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Reply from Keith Prowse

Thank you so much for this wonderfully thorough review, Chris - no trip to the tennis is complete without strawberries and cream, hey? We will pass on your kind words to the amazing Gemma, also

Rated 5 out of 5 stars

Excellent day at Queen’s Tennis Tournament

We had a fantastic time at Queen’s, thanks to the exceptional hospitality organised by Keith Prowse in the Clubhouse. From start to finish, every detail was thoughtfully arranged, creating a truly memorable experience.

We’ll definitely be returning next year, and we highly recommend it to all tennis fans — don’t hesitate to sign up for 2026. See you there!

15 June 2025
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Reply from Keith Prowse

This is so amazing to see and read, Joy - we absolutely cannot wait to see you and your guests in W14 this time next year :)

Rated 5 out of 5 stars

Highly recommend the President's Room

We had a wonderful day in the President's Room for a corporate event. The food and service were very good and we enjoyed being so close to our seats.

9 June 2025
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Reply from Keith Prowse

This is so lovely to read, Holly - we hope to welcome you back to Queen's Club very soon

Rated 5 out of 5 stars

PARIS SERVICE

Just spoke to a gem of a lady called Paris.

We need more Paris's here as she was sweet seamless and met my needs with transparency and valour.

Thanks again and Warm Regards,

Mr. K Seth

#djkap

18 June 2025
Unprompted review
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Reply from Keith Prowse

Thank you so much for this lovely note - we definitely agree that Paris is a superstar!

Rated 5 out of 5 stars

A seamless way to experience Queen’s…

A seamless way to experience Queen’s Club tennis, our first grass court live tennis event. The lunch and tea in the Club lounge were delicious. The patio overlooking the practice courts was a great bonus, and our main stadium seats were perfect. We appreciated the absence of long queues we’ve experienced at other tennis venues.

15 June 2025
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Reply from Keith Prowse

It's so heartwarming to hear that you enjoyed the views, the food and the absence of queues, Shannon - we can't wait to hopefully host you again at Queen's next year!

Rated 5 out of 5 stars

Such a treat.

Great tennis in a fabulous setting. Very welcoming with efficient, super-friendly and relaxed service. Lovely food.
Particular thanks to all the staff hosting Love Fifteen

14 June 2025
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Reply from Keith Prowse

Thank you so much for sharing these kind words, John - we cannot wait to hopefully host you again at another Keith Prowse event, soon!

Rated 5 out of 5 stars

Fantastic day at the WTA event at Queens

What a fantastic day at the WTA event at Queens on Friday. This was our first Hospitality event and Keith Prowse would always be our go to going forward.

Many thanks to Gemma Scott who was so very helpful and professional in the run up to the day and the smoothness of the day was pretty special.

13 June 2025
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Reply from Keith Prowse

This is so amazing to hear, Sam - thank you so much for sharing this with us and Gemma, and we very much look forward to seeing you again soon!

Rated 5 out of 5 stars

Staff extremely helpful and friendly

Staff extremely helpful and friendly. Food and drink first class. Seats in centre court perfect. Setting unbelievable will definitely be returning next year.

14 June 2025
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Reply from Keith Prowse

Thank you so much for joining us in hospitality and on-court, Peter - we look forward to seeing you again next year!

Rated 5 out of 5 stars

Amazing day (Love 15 package)

Love 15 got the balance right in terms of customer service and value for money. We will be back again ! And Gemma from Keith Prowse did a great job re organising this amazing experience for me!

10 June 2025
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Reply from Keith Prowse

This is lovely to hear, Steven - thank you for joining us, and for sharing this valued feedback with us and Gemma

Rated 5 out of 5 stars

Our first time at Queens tennis using…

Our first time at Queens tennis using Keith Prowse. What an amazing experience, a day to remember. The staff so welcoming, the food and drink superb. Brilliant seats. Good tennis to watch.

7 June 2025
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Reply from Keith Prowse

All amazing feedback, Tony - thank you so so much for sharing, and for joining us at Queen's!

Rated 5 out of 5 stars

Really well organised and hosted event

Really well organised and hosted event. Drinks and food was on point. Only thing was the beef was quite a heavy option for such a hot day. Would be nice to have a lighter main course.

14 June 2025
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Reply from Keith Prowse

This is so lovely to read, Bernadette - and definitely hear you on the beef point when the temperatures skyrocketed last week. We will feed this back to the team ahead of next year

Rated 5 out of 5 stars

I was there solo and the team were…

I was there solo and the team were friendly and helpful, excellent day - food, pimms and tennis!’’

9 June 2025
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Reply from Keith Prowse

So lovely to hear you had an excellent solo day at the tennis, Debbie!

Rated 3 out of 5 stars

The drinks options were very limited…

The drinks options were very limited for the package price.

14 June 2025
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Reply from Keith Prowse

Thank you so much for this honest feedback, Guy - this is so so important to us, so as to continually improve our offering each year

Rated 4 out of 5 stars

A Day at Queens

The booking process was easy through Keith Prowse and we were kept well informed. The day was very nice.

11 June 2025
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Reply from Keith Prowse

This is so lovely to hear, Rod - especially that you experienced good communication with us since your booking!

Rated 4 out of 5 stars

Great staff - food could be better

Great staff, dining room and accessibility to the court.
The food could have been better.
Also I think you advertised a 3 course lunch?
You requested dietary requirements. I asked for gluten free which was poorly represented at the afternoon tea.

9 June 2025
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Reply from Keith Prowse

Hey Claire, thank you so much for your honest feedback here - it is so much appreciated. It's great to see your positive experience with staff, the space and the accessibility - but disheartening to see some of the other points. I can confirm that Love Fifteen offers a 2-course buffet lunch - but if you would like to speak to somebody about your experience, please do contact your Account Manager.

Rated 5 out of 5 stars

Queens

Overall a great experience
The hospitality package worked well
Easy access, comfortable space and good food.
And excellent seats

13 June 2025
Unprompted review
Keith Prowse logo

Reply from Keith Prowse

So so lovely to read this feedback, Michael - thank you, and we hope to see you again very soon!

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