Kellaway Building Supplies Reviews 559

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the drivers' helpfulness, courtesy, and skill in placing orders precisely where needed. The staff are frequently commended for their friendliness, professionalism, and willingness to assist, both at depots and over the phone. The ordering process is described as easy and efficient, with many appreciating the quick availability and prompt delivery of products. However, some customers experienced issues with delivery reliability and timing, noting instances where orders were delayed or did not arrive as scheduled. A few other people also felt that there were occasional communication problems, such as incorrect information from staff at certain branches or unfulfilled promises regarding delivery times.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering through the... See more

Product

Reviewers highlight positive aspects of product. Customers are pleased with the quality of items like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered fence materials on the website, last night, for collection at the Bath site. I had an early response from the depot this morning to advise the order was ready for collection. The depot staf... See more

Company replied

Rated 5 out of 5 stars

I needed two tonnes of hardcore and this company delivered in every sense. Ordered on Saturday, had a polite confirmation call the same day, and a delivery was arranged for Tuesday with a quick ca... See more

Rated 5 out of 5 stars

Ordered some sleepers and topsoil for some raised beds at 3am, by 10am the same day I received a very friendly call from Andrew to arrange delivery the same day. Perfect service. Especially considerin... See more

Company replied

Rated 5 out of 5 stars

I've ordered a couple of times now from this company, they always follow up with a phone call to arrange delivery. Their driver (I've had the same one) is amazing. It can be quite difficult sometimes... See more

Company replied


Company details

  1. DIY Store
  2. Construction Material Wholesaler
  3. Home improvement shop

Written by the company

Welcome to Kellaway Building Supplies. Your local, independent, family owned business priding ourselves on being your Merchant of Choice. With branches around the South West, we offer competitively priced materials and award winning service, delivered by our knowledgeable and friendly team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

559 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Marlborough Kellaway are really helpful…

Marlborough Kellaway are really helpful in the yard, office and the delivery drivers. Delivery driver was particularly accomodating as to where I wanted the sand and blocks dropped and allowing very excited children to watch! Top rating for all of them.

17 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Thank you so much for leaving this 5 start review for our Marlborough Branch. We will share this with the team, they will be thrilled to received this feedback :)

Rated 1 out of 5 stars

Waste of time - rude service

I called the Horfield branch at the weekend to be told that they had what I wanted in stock, they guy on the phone was really helpful. I went today to a different branch by accident (Lockleaze) and the young guy I saw was unhelpful, terrible at communicating and incorrect in the information he gave me. In the end I looked at it and they didn't have what I wanted so I had to go to the store I called at the weekend (he told me they had what I wanted) but when I got there they didn't have it in stock so I had another wasted journey. The guy at Horfield was helpful and suggested somewhere that would have what I needed so thanks to him. The guy at Lockleaze either needs training or to find another job. I'll go somewhere else in future.

28 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi there, thank you for taking the time to leave this feedback for us following your recent experience with Kellaway. This is not a standard which we accept and we will be investigating and taking steps to improve the points that you have raised.

Rated 5 out of 5 stars

What a great driver

What a great driver; friendly, helpful and deserves a shout put. We have had a few recent deliveries and always great. Thanks

27 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Thank you for leaving this 5 star review for us. We will make sure these positive comments make it back to our driver team :)

Rated 5 out of 5 stars

Very Happy with my order,4x750kg of…

Very Happy with my order,4x750kg of Cerney shingle to front and back garden,very professional and friendly delivery guy in his new truck. Very polite,he asked where to place it . Very pleased and prices very good if need more will be ordering more when this lot is offloaded. Thankyou.

26 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Gina, thank you for leaving this 5 star review for us. So pleased we could be apart of your garden project, do get in touch if you need further supplies :)

Rated 5 out of 5 stars

Very easy experience

Very easy to order, quick delivery and really friendly guy who delivered - read my notes about where to deliver. Highly recommend

22 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Laura, thank you for leaving this 5 star review. We are thrilled you found your experience with Kellaway so positive. Please share this with your friends and family :)

Rated 5 out of 5 stars

delivery of 3 dumpy bags of hardcore

delivery of 3 dumpy bags of hardcore, very well priced, quick delivery and the delivery guy was very friendly and professional, he asked me where i wanted the dumpy bags placed with his big claw machine.
very happy will use again when i need more :)

21 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Sarah, thank you for leaving this 5 star review. We are so grateful that you have taken the time to complete this following your experience with Kellaway. We hope to help you again soon with any future requirements :)

Rated 5 out of 5 stars

Great all round experience

Website easy to use. Competitive pricing. Customer service excellent, very clear communication. Delivered on time with Mark (the delivery driver) being extremely helpful and friendly.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Easy no fuss service delivery guy was…

Easy no fuss service delivery guy was helpful on moving goods to my front door what more do you want definitely recommend this company

21 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Chris, thank you for taking the time to leave this 5 star review. Customer feedback is very important to us! We hope to help you again soon :)

Rated 5 out of 5 stars

Great service

Great service, delivery went smoothly and as planned. Sleepers were out of stock but as soon as Kellaways had them they were delivered nice and early. No fuss easy to order.

20 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Michael, thank you for leaving this 5 star review for us. We hope to see you again in the future :)

Rated 5 out of 5 stars

Have had great advice and service…

Have had great advice and service including getting stuff from other stores for me. Deliveries always come on time and everyone there is welcoming, polite and helpful

17 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Harvey, thank you so much for leaving this 5 star review for us. We are pleased you are happy with the service provided, don't forget to tell your friends about Kellaway :)

Rated 5 out of 5 stars

Great staff member!

Have to feedback on the performance of Kai from the Tewkesbury branch.
Despite clearly being busy unloading a wagon, he took the time to help me with my order. Cheery and polite…a real asset to the firm!

15 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Stevie, many thanks for leaving this review for us. Kai will be over the moon to receive this positive feedback! :)

Rated 5 out of 5 stars

Delivery turned up on correct day

Delivery turned up on correct day, kept informed by email by office.
polite and friendly driver no problems in where i wanted stuff putting.
Would recommend to others.
Thank you.

14 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Dave, thank you so much for leaving this 5 star review. Please recommend us to your friends and family :)

Rated 5 out of 5 stars

Good price

Good price. Very helpful driver ensured materials were delivered off-road/pavement.

3 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Andrew, thank you for leaving this 5 star review via Trustpilot! We are thrilled to receive this positive feedback and hope you will use Kellaway again in the future :)

Rated 5 out of 5 stars

Very professional and friendly delivery…

Very professional and friendly delivery to the exact place I wanted it. Even asked if it was correct product (Landscaping Gravel) and said he would return it if it wasn't. Great price as well.

3 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Dave, thank you for leaving this 5 star review for us. We read all comments received and always improve our service where we can! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Professional

Professional, on time, really friendly and helpful. Would absolutely recommend. Have used twice now and would use again.

2 May 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Kate, thank you so much for leaving this 5 star review. At Kellaway we take customer feedback very seriously, we read all comments and share them with the team here. We hope to see you again soon :)

Rated 5 out of 5 stars

Outstanding service from kellaway

Outstanding service from kellaway

30 April 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Katy, thank you for leaving this 5 star review for us. We are pleased to receive such positive feedback and hope to see you again soon :)

Rated 5 out of 5 stars

One stop shop for us in Swindon

One stop shop for us in Swindon, if we get Simon as the delivery driver then the stress is of. He's fast and takes care of the property. Cheers

30 April 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Scott, thank you so much for leaving this 5-star review for our Swindon branch and for Simon in particular. We will make sure he hears about this feedback, it will make his day!

Rated 5 out of 5 stars

efficient service from order to delivery

Great delivery, and wagon was able to deliver pallet exactly where I wanted.

25 April 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi there, thank you for leaving this 5 star review for the team at Kellaway. We are thrilled to receive this positive feedback about your experience with us.

Rated 5 out of 5 stars

Marlborough store AMAZING

Marlborough store staff have been brilliant throughout the whole process! Looking for slabs and they offered to collect a sample from another store. Then when I ordered they arranged delivery really quickly and even rang to double check the order.

19 April 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Jake, thank you for leaving this 5 star review. We take customer service very seriously and are thrilled to received such positive feedback. We will ensure this gets back to the team at Marlborough :)

Rated 3 out of 5 stars

Good items no communication

Ordered click and collect and thought I'd be contacted to say the items were ready. Called up more than a week later and they were at the store. Items great and nice staff but the comms need working on. Thanks for the items though 😊

26 April 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Andy, thank you for leaving this review for us. We read and investigate all customer feedback. You should have received a call or email to let you know your items were ready for collection. I have contacted the branch to ensure this process is being followed. Thank you for the positive feedback too :)

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