KelloKlassikot.fi Reviews 

40
TrustScore 3.5 out of 5

3.6

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Company details

  1. Watch shop
  2. Watch Manufacturer

Written by the company

Meiltä löydät laajan valikoiman suosittuja pre-owned-kelloja maailman tunnetuimmilta merkeiltä, kuten Rolex, Omega, Breitling, TAG Heuer, Cartier ja monilta muilta. Kaikki kellot myydään takuulla, ja tarjoamme 14 päivän palautusoikeuden. Kelloseppämme tarkastavat ja testaavat huolellisesti jokaisen kellon ennen toimitusta varmistaakseen, että se saapuu asiakkaalle parhaassa mahdollisessa kunnossa. Kaikki kellot ovat tietenkin paineistustestattuja ja aitoustarkastettuja.


Contact info

3.6

Average

TrustScore 3.5 out of 5

40 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(40)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer service, unprofessional in general. Not recommend

18 June 2026 Shop provided wrong information about the parcel service. Phone numbers provided at the website are out of service permanently. No response via email support. Feels like I’ve got scammed.
Update (9 July 2026):

After my original review, the company contacted me, admitted that my parcel had been mistakenly routed to Oslo instead of Finland, apologized, and offered a €30 compensation. We also agreed that the watch would be shipped again after my holiday.

Unfortunately, that never happened.

After several follow-up emails, I was informed that the parcel had still not returned from Oslo and therefore could not be shipped again. At that point I decided to cancel my order.

The company has accepted my cancellation request but informed me that the order cannot be cancelled and refunded until the parcel eventually returns to their warehouse, even though I have never received the watch.

I appreciate that the staff remained polite throughout our communication and that they acknowledged their mistake. However, after almost three weeks I still had no product, no reliable delivery date, and ultimately had to cancel the purchase.

In my opinion, the biggest issue is not the original shipping error. Mistakes can happen. The real problem is the lack of reliable logistics and the inability to resolve the situation within a reasonable timeframe for a customer purchasing a luxury watch.

17 June 2026
KelloKlassikot.fi logo

Reply from KelloKlassikot.fi

Hello Roman! Thanks for this review! I can see that we have been in contact with you via e-mail along the way. As of yesterday we sent you a e-mail stating that this package had been sorted wrong and had ended up in Olso. We are very sorry about this. The package will be returned to us and we will thereafter send it out again to your correct address. Have a great day! Hanna Support Agent

Rated 1 out of 5 stars

Bought a watch

Bought a watch, but got an email stating they didn't have it in stock. I canceled the order and the watch was removed from the store. A couple days later the same watch appeared again on the store. Others have had similar experiences. The store is using nonexistent watches to lure in customers. Untrustworthy company using questionable sales tactics.

30 July 2025
Unprompted review
KelloKlassikot.fi logo

Reply from KelloKlassikot.fi

Hello! Thanks for your feedback! I would love to help you and check out what happened but I do not have your order number. Please send us a e-mail on support@kelloklassikot.fi and we will of course help you forward. We want you to be a happy customer. Have a great day! Hanna Support Agent

Rated 2 out of 5 stars

Watch was in much worse condition

The watch I ordered was in much worse condition what they marketed. Also it didn’t have other details correct as written in the ad. We had negotiations on decreasing the price but they did lower their price with less than 5% which was clearly not enough.

2 stars are given because the return of the watch was easy and the refund quick.

1 January 2025
KelloKlassikot.fi logo

Reply from KelloKlassikot.fi

Hello Michael! Thanks for your review! I can see that your return has been handled and issued with us which is good. I am sorry about your disappointment though and wish that you felt happier about your purchase with us. I can see that we have tried to make you satisfied as we have offered you both compensation and two year's of extra insurance concerning your watch but you have not accepted the offer. I hope that you will find another model of your interest in the future. Have a great day! Maria Support Agent

Rated 1 out of 5 stars

systems from the early 2000s

their systems are not automated. I bought a watch and was told 24hours later that sorry the watch was already sold by an automated message. id give them 0stars if i could. absolute disgrace for a company of that size not to have automated stock systems.

20 June 2023
Unprompted review
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