I ordered a dress last year November 2024 and never received it, I requested a refund through Instagram where I placed the order and never received it. its been many months of trying to get my money... See more
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See what reviewers are saying
Not sure what happened with this company. Initially they were so attentive amazing service, they must’ve changed ownership and management. My husband purchased a 100 gift card for me, I tried to use i... See more
I have been trying to return a jacket for over a month. Get return emails about how busy they are and they’ll get back to me. This feels like they are going to file bankruptcy or go out of business. E... See more
I was attracted to the site, after a very influential CEO Makeup artist I'm familiar with who purchases from Kelly Obi. I purchased my item November 11th, as a Christmas gift & never received it! No a... See more
Company details
Written by the company
We`re a US-based, black-owned, Fast Fashion brand all about hooking you up with unique, one-of-a-kind fashion pieces that`ll turn heads wherever you go. We`re an emerging brand in the women’s accessories and lifestyles space. With the call to ‘Be Extra’—Kelly Obi is all about letting your inner light shine through high quality and unique accessories that are sure to turn heads. As a fashion brand, we see individuality and uniqueness every day and champion this through the energy of our products. We bring to life any outfit, and is ready to elevate your style in more ways than one.
Contact info
78 John Miller Way #1034, 07032, Kearny , United States
- 3476748918
- care@kellyobi.com
- kellyobi.com
1.4
Bad
167 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Unwearable.
The dress I ordered took nearly a month to arrive, so they sent me a discount coupon...that doesn't work. When the dress did arrive, I discovered that the neck hole is sewn such that I can't even pull it over my head. And now I have to PAY for the return? This company is a joke.
28 September 2024
Unprompted review
Reply from KELLY OBI NY
Hello Laurel. So sorry for the hassle with your order—definitely not the experience we aim to deliver. I completely understand your frustration with the dress and the return process. 🙁
To give some context, we generally charge return shipping fees to maintain fair pricing and discourage unnecessary returns, especially for non-defective items. This approach helps reduce our carbon footprint and supports more sustainable shopping practices. However, our system automatically waives return fees if an image is provided for a damaged or defective item. In your case, it looks like the RMA didn’t have a supporting image, which is why the fee wasn’t waived initially.
I did see in our conversation thread that you were promised the fees would be waived, and I apologize that it took us a bit longer to get that resolved. We’ve now waived the return fees and issued a refund to your original payment method as of 10/22, once our returns team received your dress on 10/21.
Thank you for your patience, and we hope to serve you better next time. Please reach out if you need any more help.
—The Kelly Obi NY Customer Appreciation Team
Said this shoe was made of leather!
Said this shoe was made of leather, and it is NOT! I am a Law Clerk in Canada and will be posting my experience on FB as well as other platforms. Shoes arrived today and NOT leather but priced as if leather!
25 September 2024
Unprompted review
Reply from KELLY OBI NY
Hey Christiane. We’re truly sorry we didn’t hit the mark with your shoes. We understand you’re frustrated, and we appreciate you taking the time to share your experience. While we saw you mentioned in our conversation thread that you’re no longer looking to work with us on this issue, please know that we’re still more than willing to resolve it. 💛
We’d be happy to issue a full refund. All we need is for you to give our Customer Care team a holler at care@kellyobi.com and send an image of the shoes you received. This will also help us red-flag the matter with our manufacturing partner to prevent future issues.
The offer stands, and we’d love to make this right for you! Thank you for your feedback—it truly helps us improve. 🙏
—The Kelly Obi NY Customer Appreciation Team
I recently purchased a pair of shoes…
I recently purchased a pair of shoes and was disappointed by the poor quality. Additionally, Kelly Obi charges a $5 return label fee, yet requires customers to print the label themselves. I have reached out for clarification on this fee, but my expectations for a satisfactory resolution are low.
23 September 2024
Unprompted review
Scared at first! Very happy now!
I was leery of ordering because a few orders from China were lost or sent to the wrong address. However, the item I wanted was too pretty to pass up. My only problem was the communication at the beginning of the order. Not enough feedback as to where my order was. After I contacted you, everything began to proceed. I received the sweater and I am in love. It is a quality product, looks great and was a great value. I am a computer idiot, so don't expect a picture! I am very satisfied and will order again when my next SSI check comes in! I am 69 years old!
12 September 2024
Unprompted review
Reply from KELLY OBI NY
Your review made us all smile from ear to ear around here, Natalia! :) We're so glad you decided to take a chance on us, and we're thrilled that your sweater was worth it. It's wonderful to hear that you love it!
We're sorry for the initial communication hiccup; we're working on improving that so you and tens of thousands of other supporters can stay in the loop right from the start. But we're glad everything got sorted once you reached out (sometimes it just takes a little nudge, right?). And hey, no worries about the photo—we'll take your word for it! Your review painted a perfect one for us!
Huge thanks for your wonderful feedback, Natalia! We're so lucky to be on the receiving end of your support! Enjoy every cozy moment in that sweater, ma'am! 🙏🏽🧡
—The Kelly Obi NY Customer Appreciation Team 😽
Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
Fun and Colorful
Wait, what? I logged in to write a review and I am shook at some of the reviews. Kelly Obi is one of my favorite places to order fun clothes. I’ve ordered probably a half a dozen times and I’ve never had any issues. They always have fun, colorful items that fit my style. I often get compliments on the items I’ve worn from Kelly Obi. I will continue ordering from them as I’ve never once had any kind of issue receiving my order. They are always getting new things in so I’m constantly checking back for what I can add to my wishlist next.
Order #31933
18 September 2024
Unprompted review
Reply from KELLY OBI NY
Hi there, Dana! I was just reading your review and now I'm the one who's shook (in the best way)! :D We can't tell you how much it means to us to be one of your favorite places for fun, colorful clothes that fit your style. Your compliments just made our day, and we're over the moon to hear that you've had nothing but great experiences shopping with us!
We're always working hard to keep our collection fresh with new pieces, so its awesome to know you're keeping an eye on what's next. (We like to think of you as a VIP wishlist curator) ;)
Thanks for being such an incredible supporter, Dana. If there's ever anything you need, or if you just want to say hi, we're here!. Keep rocking those compliments! 🙌🏾
—The Kelly Obi NY Customer Appreciation Team 😽
Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
I purchased a top 31st August 2024…
I purchased a top 31st August 2024 awaiting delivery (silver sequin top with red lettering LOVE) I monitored the delivery on the app, however when I looked next, the order had disappeared.
I have sent proof of my bank statement that £39.95 has been taken. I have emailed with the proof and still waiting for a response. This item was for an event which will have passed tomorrow. I would like a courteous reply. I was a very good customer, however will not order anymore from Kelly Obi until I receive a full refund!
31 August 2024
Unprompted review
Reply from KELLY OBI NY
Hello Sharon! Just circling back here to update everyone reading along—we dove right into your ticket on this issue, so we didn't get the chance to reply here sooner. :)
And thank YOU for sticking with us! Yes, you've been a great customer. I noticed you've placed 10 orders since June (with your latest in October 24). If you ever need help with anything, just drop us an email as usual.
Oh, and quick heads up: your latest order (the pre-order long sleeve) is scheduled to ship in the next 4-5 business days. To keep tabs on it, feel free to use our order tracking page (just pop in your order number and email address). We'll also send the tracking info to your inbox as soon as it ships, just like usual.
Thanks again for your incredible support and understanding! You are a dream, Sharon! 🧡
—The Kelly Obi NY Customer Appreciation Team 😽
Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
For starters
For starters, I placed an order on 8/29 and a shipping label wasn’t created until September 8th. Since then it’s gone to a “shipping partner” twice, the 9th and the 14th with no expected delivery date. I didn’t read the reviews until after placing my order so I immediately found another option just to be on the safe side.. low and behold it’s 9/16 and I still don’t have an update or delivery. I’ve already received my items from the other company which arrived in 5 days. The return window for Kelly Obi is 14 days, how? This is crazy. I’m highly disappointed and won’t be purchasing again.
15 September 2024
Unprompted review
Reply from KELLY OBI NY
Hi, Keidra. I’m so sorry we couldn’t get back to you here sooner—it sounds like we really dropped the ball on this one, and I completely get why you’re disappointed.
It looks like your order got stuck in a snag with our shipping partner, which led to unexpected delays. Trust me, I wish I could send out a search party for these packages sometimes! I know this isn’t what you signed up for, and I’m really sorry for keeping you waiting.
I hear you—seeing other companies deliver in 5 days must make our timeline look a bit sad. Since we offer free worldwide shipping, we typically use standard services like USPS, DHL, FedEx, or UPS to keep costs down. This can sometimes mean longer delivery times, especially during peak seasons or when our partners face unexpected issues like extreme weather.
We couldn’t find any open tickets linked to your order in our system, but please know we’re here to help and would love the chance to make this right for you.
Also, just to clarify, our 14-day return window starts from the day you receive your order, not the day you place it. So no worries there—you’ve got time!
If you’d like to get this sorted out, please reach out to us at care@kellyobi.com, and we’ll make sure to take care of it.
Again, I’m really sorry for the disappointment, Keidra. Hope to hear from you soon!
—The Kelly Obi NY Customer Appreciation Team 😽
Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
Horrible order
Quality of coat waa not as pictured
when I ordered it was so shrin wrapped and balled up that it a wrinkled mess
Will not be ordering from here ever again nor should anyone else
14 September 2024
Unprompted review
Reply from KELLY OBI NY
Hi Janis. We're really sorry to hear the coat arrived looking like it had a bad day at the dry cleaners. :( That's not the quality we aim for, and I completely understand why you're frustrated.
Although, at this point, you're past our usual 14-day return window, we'd still love to make it right for you. We've got an easy return process through our Return Portal (https://kellyobi.com/a/return), or you can get in touch with us directly to open a ticket case via our Contact Us page here: https://kellyobi.com/pages/contact.
We can offer a few options: a refund to store credit (plus an extra $20 as an apology), or an exchange. If none of those work for you, we're happy to chat about compensation.
We'd appreciate the chance to fix this and turn things around for you. No one likes a wrinkled experience, and we're here to smooth things out.
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
Y Harr please don't disappoint me you…
Y Harr please don't disappoint me you have a fabulous website that's why I decided to order but reading some of the reviews makes me wonder will I receive my items I cross my fingers and hope so my order #46764 which I placed on sept 11th 2024 my money was take. Off my card and it's saying complete my order I haven't received a email as yet.
12 September 2024
Unprompted review
Reply from KELLY OBI NY
Hello Yolanda. So sorry we left you crossing your fingers and hoping for the best—I’d never want to make you feel that way! I did a little digging into your order (it's actually #46767), and I see that your fabulous finds made it safely to Brooklyn.
Both packages have been delivered: your Washed Denim Waist Wrapped Skirt and the Hollow Love Diamond T-Shirt on 10/01, and the Balloon Elastic Waistband Denim Jeans on 10/05.
We also sent you an update with the shipping details via the ticket case you opened on 10/04 but it looks like we haven't heard back from you since. Please give us a shout if there's still something amiss—we’re here to make sure everything is sorted out for you.
And hey, if you could update your review when you have a chance, we'd really appreciate it. I mean, a good story deserves a proper ending, don't you think? :)
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
Zero stars so far ..
Zero stars so far ... placed order weeks ago, paid in full, no acknowledgement email , order pending on App, no contact, can't get through to customer service on App or any other way ..... fed up.
11 September 2024
Unprompted review
Reply from KELLY OBI NY
Hi, Miss Mollie! I know this review is from a while back—so sorry we missed it. That’s completely on us. We tried searching our system using your name but couldn’t find any orders under “Mollie Cleland.” I’m really sorry you had trouble getting through to us.
Just to clarify, we do have three official customer support channels: our inbox at care@kellyobi.com, the Contact Us page on our website (https://kellyobi.com/pages/contact), and our Chat channel (available on the App and website). All of these will create a ticket for you when you reach out. That said, we’re a small but mighty team, so our response time can be 2-3 business days. I know that’s not lightning-fast, but we promise to give each customer the attention and care they deserve.
Can you let us know if you were able to connect with our CS team? And more importantly—did your Kelly Obi finds make it to your closet? Please give us an update so we can sort this out for you and, of course, keep everyone reading this in the loop. No one likes a cliffhanger ending! 😅
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
LOVE THE DRESS!
LOVE THE DRESS!! THE CUSTOMER SERVICE IS VERY HELP FULL WILL BUY AGAIN.
3 September 2024
Unprompted review
Reply from KELLY OBI NY
Hi Lidia! Gazillion thanks for the love! We're thrilled to hear that you love the dress—it’s always a joy to know when our pieces hit the mark! And we’re glad that our customer service team was able to help you out—we're always here to make your shopping experience smooth and enjoyable.
Your kind words and support really mean a lot to us, and we can’t wait to welcome you back for more of your favorite finds. If you need anything else or have any questions, don’t hesitate to reach out. We’re always here for you!
Happy shopping, and we look forward to seeing you again soon!
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
I wish I could give 1 star
I wish I could give 1 star. The quality of clothing is not at all as advertised. This company reminds me a lot of Souk and Sepia. Idk if they are affiliated, but I do know what I order wasn’t as advertised. I will be filing a claim with the Federal Trade Commission. Tired of these companies taking my hard-earned money for false advertising!!!!
29 August 2024
Unprompted review
Reply from KELLY OBI NY
Hello Jeri. We're really sorry to hear about your experience, and we totally get why you you're upset—it’s never our intention to let down our customers. Just to clarify, Kelly Obi NY is not affiliated with Souk & Sepia. Some of our team members did work with them before but we're a completely different brand with our own unique approach. It's honestly a real bummer that a not-so-great experience from another brand is affective your view of us, but we're here to make things right.
We did some digging into your order, and it looks like you received one of our Made in Nigeria pieces. We've flagged this issue with our manufacturing partner in Lagos, and all hands are on deck to figure out where things went wrong. We're tightening our quality checks to ensure this doesn't happen again.
Regarding your concern about false advertising, we truly value your hard-earned money, and we would never intentionally mislead our customers. Your trust is incredibly important to us, and we're committed to earning it back. We have a straightforward return and exchange process, and in this case, we'll personally assist you in returning your dress and getting your refund. Please keep an eye for an email from our Customer Appreciation team—it’s never our intention to let down our customers.
We genuinely apologize for the inconvenience and appreciate your patience as we work to fix this. We hope we can turn this around for you!
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
I have ordered many items from this…
I have ordered many items from this site. The clothes are quality and super cute. I love the styles available. I have on received one item that was damaged and I was able to fix it myself. Overall I give them 4 stars.
31 August 2024
Unprompted review
Reply from KELLY OBI NY
Hey Tanya! Gazillion thanks for your kind words and for placing all those orders since February! Such love and support keeps us all going around here. While we strive to be on point with everything we do, we admit that sometimes, like everyone, we do drop the ball. 😅 Thank you so much for gracing us with your objectivity and understanding!
We’re so sorry one of your items arrived damaged. We're glad you managed to fix it but just so you know, we have a straightforward returns and exchange process that's here for exactly those moments. If anything like this happens again, please don't hesitate to reach out—we’re more than happy to help!
Thanks again for your support and for keeping things real. We’re here to make sure your experience is always fabulous, so don’t hesitate to reach out anytime! Cheers, Tanya!
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
Great Experience With Kelly Obi
I absolutely love Kelly Obi! I've ordered several pieces from their collections, and every experience has been nothing short of fantastic. The quality of the merchandise is top-notch, and the fashion is both unique and trendy. Each piece feels like a statement, and I always receive compliments when I wear them. The shopping experience is seamless, and the customer service is excellent. Kelly Obi has become my go-to brand for fashion that stands out in the best way possible. Highly recommend!
20 August 2024
Unprompted review
Reply from KELLY OBI NY
Kiki! Oh, we're beyond thrilled to hear that you love Kelly Obi and that our pieces are helping you make a statement! It's always our goal to offer stand-out fashion that lets you express yourself, so knowing we're your go-to brand is the highest compliment we could ask for.
Massive thanks for highlighting our seamless shopping experience and customer service—we can't wait to keep bringing you those statement-making pieces you love.
Thanks again for the love and the high recommendation. See you again soon! 🧡🫶🏽
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
Bad Experience/Very slow service
Very slow service! I honestly think this company only cares to respond to bad reviews on trust pilot! I ordered 10 days ago from this store. 2 days ago, I got a message saying one item is out of stock offering a store credit or refund and discount card. I requested a refund. I don’t have that yet. Despite the much quoted shipping time in other reviews, I have neither got a shipping notification or any items shipped for the other items in my order. Once I suggested I’d like a refund as it does not seem these items will get to me on time, the company ghosted. 3 emails and not a single one answered till now once. Before I requested update on my order and the refund, responses to emails were quick. So I have no items, no response to the refund, no shipping notification, nothing.
*Updating this because the narrative in the response review response is misleading. I messaged Thursday, Friday and Saturday with no response…even though we had exchanged emails back and forth on Thursday till I requested a refund then silence. As soon as shipping was done, they then responded to my emails saying they did not see the messages and the goods are already shipped.
31 August 2024
Unprompted review
Reply from KELLY OBI NY
Hi Ugochi! We’re really sorry for the hassle, and we totally get your frustration—it’s the last thing we wanted for you! Huge apologies if it felt like we were ignoring you and for making you feel that we've ghosted you. We truly care about all our customers’ concerns, not just the ones on Trustpilot. We’re a small team, and we're here Monday to Friday, 10 AM to 5 PM EST, so we’ve been catching up on weekend messages—including yours from Saturday.
We sent you an update yesterday about your order—it’s on the way! Since it’s already in transit, we couldn’t stop the shipment, but don’t worry—once it’s delivered, we’ll be more than happy to assist with your return and refund. Just give us a shout, and we’ll handle the rest.
Massive thanks for hanging in there! We’re here to help and make things right!
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
I just discovered this site and I love…
I just discovered this site and I love shopping here! Great products, great prices and everything that I have purchased has been well made. The delivery for me does take some time but I am ordering from Canada and I buy a lot of stuff overseas as well so I know it’s not Amazon shipping and I’m okay with the delivery times as the items that I have purchased from Kelly Obi are worth it! Keep on providing great service, fashion and prices!
22 August 2024
Unprompted review
Reply from KELLY OBI NY
Hi Abbie-Lee! Wow, your feedback just made our day! We're so happy to hear that you're loving our products and prices—and we appreciate your understanding about the delivery times, especially with shipping overseas from Canada. We know it's not quite Amazon speed, but we're thrilled to know that you think the wait is worth it!
Thanks for your kind words and for being such a fantastic customer. We'll keep working hard to bring you great service, fashion, and prices. Can't wait to impress you again with your next order! See you again soon! 🤗
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
No longer a zero
I initially gave Kelly Obi a one star review based on the comments below, but because I eventually received a refund and a massive discount code I updated with three stars. I will give her another try.
"I ordered a dress and the status not yet shipped continued to be active after a few days. I inquired about my order and when/why it hadn't been shipped and my order was canceled which customer service claimed I requested, not true. I was also told I had been issued a refund, it never happened. I have repeatedly contacted customer service seeking a resolution, but they no longer respond to my emails. I was scammed out of money and the dress I ordered. "
25 August 2024
Unprompted review
Reply from KELLY OBI NY
Hey there, Patti! Thanks for updating your review and giving us another chance—it really means a lot to us! 🙏 We’re truly sorry for the confusion and frustration you experienced with your order. It sounds like there was a mix-up on our end, and that’s definitely not the kind of service we strive for.
We appreciate your patience as we worked through this, and we're glad to hear that you received your refund and discount code. Our goal is always to make things right, so if there’s anything else we can do to turn your experience into a five-star one, please don’t hesitate to reach out. We’re here to help and want to ensure your next experience with us is nothing short of amazing!
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
I placed my order Aug 12
I placed my order Aug 12, 2024 today Aug 29, 2024 I have received NOTHING for my money. Beware!
29 August 2024
Unprompted review
Reply from KELLY OBI NY
Hello Vivian. We're really sorry to hear about the delay with your order—this is definitely not the experience we aim to provide. 😔 We did run into a snag with our inventory process for orders placed between August 12-15, and while we've emailed affected customers (check your spam and promotions folders just in case!), most of these orders shipped out on August 22nd and 23rd.
To keep tabs on your order’s status, you can use our order tracking page right here: https://kellyobi.com/apps/tracktor/track. Just pop in the email address linked to your order and your order number, and you'll see the latest updates.
If you still haven't received your order, please reach out to our Customer Appreciation team to open a ticket case at care@kellyobi.com. We’re more than happy to do some sleuthing for you to get this sorted out!
Thank you for your patience, we're here to help make this right!
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com
Fast fashion rubbish plastic quality
Kelly Obi - a company with the tagline of fast fashion, not something to be lauded but they do.
The item was £103, looked like it was knitted in the few images shown, arrived within 2 weeks from UK address not US, looked like it was made of 3D printed paper/plastic that had to be peeled apart, the quality was the worst "fast fashion" so trust the tag line of the company as it is the same product quality as any Chinese based fast fashion company.
Requested refund online, form asked for photos of quality issue, said postage not able to be calculated and then submitted to company for review (unsure if every return gets reviewed), chased up a week later by email and a few days after that got a full refund and told to keep the item (so they know their product is crap).
Updated 29th Aug following company response below: no further details will be provided, it isn't about tracking, it is about the product being of extremely low quality and not worth even £2, yet they overcharge at £103. They know they don't want the item back as it is worthless, hence they told me to keep it and refunded me. My friend bought a tulle item, which as with other Chinese manufactured low quality items, is a fabric that can get away with low quality. Don't shop with them, they no doubt use the same suppliers as other disreputable companies and pay their workers nothing in countries where they can get away with this practice.
14 August 2024
Unprompted review
Reply from KELLY OBI NY
Hey there, Saima! Thanks a lot for taking the time to share your experience with us —though I wish it was under better circumstances. I'm genuinely sorry to hear that the item didn’t quite hit the mark. We aim for fabulous, but it sounds like we missed by a mile this time! 😅
About the quality of the Rainbow Paint Pleated Set, that definitely doesn't sound like what we strive for. Your feedback is golden, and you can bet it's already on its way to our product team. We want our clothes to feel good as they look, and we're committed to making that happen.
As for the shipping surprise, we get it! Since you're outside the US, we try to send orders from the closest warehouse to speed things up, but we'll work on making that clearer to avoid any more "where in the world?" moments.
We'd love to look into this further, so if it’s not too much trouble, could you please email our Customer Care team with a screenshot of the tracking details you received? This will help us do some detective work and figure out what happened. Thanks in advance for your help with this!
I'm glad to see our Customer Care team could turn things around with the full refund, though I get that it shouldn't have gotten to that point in the first place. We're always here to help and improve, and we'd love another chance to wow you.
If there's anything else we can do, if you have more feedback, we're all ears! Thanks again for giving us the opportunity to learn and grow—we promise to do better next time!
Much love—
The Kelly Obi NY Customer Care Squad 🖤✌🏽
Storefront: www.kellyobi.com | FAQS: https://kellyobi.com/a/detective-faq | Holler: care@kellyobi.com |
1st and Likely Last Order
I placed my first, and probably last order with Kelly Obi on August 17th, if things are not resolved. I never received a confirmation email with the order number, but I did grab a screen shot of a confirmation that my order was received; that # 4AQ7CVTQM. To my a package came rather quickly (8/24, however, it contains a dress and I ordered a jacket and necklace. I've sent an email and am hoping to hear back from someone this week on how to resolve this.
17 August 2024
Unprompted review
Reply from KELLY OBI NY
Thanks so much for taking the time to share your experience with us, Lisa!
We're really sorry for the mix-up and the stress this has caused. We looked into your order, and here's what I found: your order confirmation was indeed sent right after you made the purchase, but it might have taken a detour to your spam or promotions folder. Your official order number is 42232, just in case you need it!
Now, about that item that showed up at your door—yes, it’s actually not the jacket you ordered (we're still working on getting that to you). What you received is the mystery item that was part of your order. Sorry for any confusion there! Russ, our Customer Care guy, has already been in touch with you as of yesterday, and he’s got the shipping ETA for your jacket all sorted out.
We hope this helps clarify things for you. We really appreciate your patience with this, Lisa. If there's anything else we can help you with, please feel free to give us a holler by replying to your ticket case with Russ. We're here to make things right by you!
Thanks again for giving us the chance to learn and evolve!
—The Kelly Obi NY Customer Care Squad 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: care@kellyobi.com | FAQS: https://kellyobi.com/a/detective-faq
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