Kelpie Reviews 

390
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 343 reviews, reviewers had a great experience with this company. Customers truly appreciate the helpful guides and informative content that assist pet parents in understanding animal health and allergies. Many people mention that the materials are wonderfully simple to access and understand, providing very useful knowledge for everyday care. However, some customers also noted frustrating issues with unexpected charges and unwanted subscription problems during the online checkout process. Consumers additionally experienced remarkably long delivery times and faced difficulties when trying to cancel or modify their orders afterward. Shoppers found the website confusing to navigate, leading to accidental purchases and duplicated items that were hard to resolve.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and pricing. While a few pet owners... See more

Order

Consumers find the experience negative due to unexpected charges and subscription issues. Reviewers report... See more

Price

Customers had negative experiences with price, reporting that advertisements showed a low promotional cost... See more

Payment

Users describe negative interactions with payment, expressing deep frustration over unexpected charges and... See more

User experience

Reviewers highlight ambiguous aspects of user experience due to mixed feelings about the platform. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi I have a Yorkie under 1yr old and the last week I noticed that he keep scratching but have no fleas He is on Enerpets puppy pellets He gets rice and chicken once a week I bath him with anti it... See more

Rated 4 out of 5 stars

They seemed to help but just too expensive for the amount you get.

Rated 5 out of 5 stars

I've been feeding Hills for more than 25 years. My dogs have been healthy with shiny coats and they've always eaten their food with great enthusiasm. Hills are always available to assist and their co... See more


Company details

  1. Pet Care Store

Written by the company

Kelpie is a pet wellness brand focused on creating premium soft chews for dogs. Our products are designed to support everyday canine health in a simple, convenient, and dog-friendly way. Instead of messy powders, hard-to-give tablets, or complicated routines, Kelpie offers easy-to-serve chews that fit naturally into a dog’s daily life. Our range is created for pet parents who want practical support for their dog’s wellbeing, including areas such as allergy relief, calming support, mobility, digestion, and overall daily health. Each formula is developed with carefully selected ingredients and a focus on taste, quality, and consistency, so dogs can enjoy their chews while owners feel confident about what they are giving them. At Kelpie, we believe better pet care should feel simple. Dogs are part of the family, and their comfort, energy, mood, and long-term health matter every day. That is why our products are made to support common needs in a format that is easy to use and easy to stick with. Whether your dog needs help feeling calmer, moving more comfortably, dealing with seasonal discomfort, or maintaining general wellness, Kelpie is here to make daily support easier for both dogs and their humans. Our mission is to help more dogs feel better, live happier, and enjoy healthier everyday routines.


Contact info

4.0

Great

TrustScore 4 out of 5

390 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(390)

390 reviews in the last 12 months

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Rated 1 out of 5 stars

BUYER BEWARE!!!Do NOT buy this brand!

BUYER BEWARE!!!Do NOT buy this brand!! The company uses fraudulent advertising, selling practices and has the WORST customer service I have ever faced at an online store. First, their pricing is misleading. You will think you are paying $25 for 4 bags and then at checkout find it’s $25 each! Then in order to proceed, you have to click on “get more for only….”. I clicked thinking I could review my order and cancel what wasn’t satisfactory, but NO! The charge went through immediately! I emailed instantly asking to reverse the charges and cancel the charge and was told it was in their system and nothing could be done! I tried to stop payment but neither PayPal or my bank could help me. I then found out these allergy chews were made in China even though there is nothing indicating this anywhere on the package. I would never give my dog anything produced in China. Dogs have often died from Chinese pet food products. So I just completely wasted $180 on a product I can’t use! I should have just torn up the money and thrown it in the trash!😡

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Subscription REQUIRED, not matter what you click on

I very CAREFULLY avoided the “subscription” button when I ordered from Kelpie’s website. Guess what? I started getting automatically charged monthly for a subscription. When I emailed the company, they said they ONLY have a subscription option. I also ordered a package of Kelpie “Relief”on Amazon at the same time. The Amazon order arrived in a few days; the order from Kelpie took WEEKS!
When I received the Kelpie product, I discovered it was manufactured in CHINA! I will NOT be giving my dog a product made in China-home of COVID!

29 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered chews and as soon as I hit…

I ordered chews and as soon as I hit submit there were $100 of vitamins and other things in my shopping cart. I immediately wrote to kelpie to cancel that part of the order. They responded 5 days later saying that it was too late, that the order was already processed. Then I immediately got an update saying it was shipped. COME ON! Then I received the order, I opened one package and have my dog the recommended amount. I didn’t see a change in her ears. So I contacted Kelpie and said I would like a refund. They said they could not and they quoted me a policy that said they could not take back opened items. I have 15 bags that are unopened. They still said they could not refund me. I’m taking it up with my credit card.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered at promised 70% discount - buyer beware

I ordered at promised 70% discount, ie Cn$ 36.99; and at the last second after authorizing payment - charge changed to Cn$ 134.96!
I have asked for a refund and cancellation of my order. Hope they will! In which case I’ll change the review!
Terrible business practice!
Hearing back from Kelpie, they’re claiming the price quoted is for 1 packet. WRONG! False advertising.
So buyer beware!
Hope the product is good?

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Don't click trykelpie

Don't click trykelpie, it's a scam, it said in the advertisement money back guarantee, hah!!! Even after they get my money AUD 155 (while it said 70% off 4 pack for $39.95), I want to cancel it, they didn't take cancellation even within minutes. Need to report to Australian scammer!! I got the product from the same state in Victoria, but they still charge international fee from my bank. Ridiculous company. Scam its own potential customer.

20 July 2026
Unprompted review

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