Kenevabeauty Reviews 49

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers reported significant delays and issues with delivery, with some orders taking over a month to arrive or never being received at all. People also expressed dissatisfaction with the product quality, noting that items appeared cheap, broke easily, or did not function as advertised, particularly with magnetic lashes that wouldn't adhere properly or fit the eye shape. Additionally, reviewers frequently mentioned a lack of responsiveness from customer service, with emails and messages going unanswered, especially concerning missing orders or refund requests. However, some customers were satisfied with their purchases, particularly highlighting the quality and natural appearance of certain lash styles. A few people found the magnetic lashes easy to use, comfortable for daily wear, and durable even with repeated use. There were also positive comments about the lip products, which were described as hydrating, pigmented, and non-sticky.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the magnetic lashes for... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the natural look, flexibility, and durability... See more

Order

Customers consistently note ambiguous experiences with order fulfillment. Many reviewers report significant... See more

Delivery service

Customers had negative experiences with delivery service. Many reviewers report significant delays, with some... See more

Response time

Users describe ambiguous interactions with response times. Many customers report significant delays, with... See more

Based on these reviews

Rated 2 out of 5 stars

The delivery took a very long time. Unfortunately, the lashes didn't look good at all, the edges stuck out, no matter how much effort I put into applying them. Even if you cut them perfectly. Unfortun... See more

Rated 2 out of 5 stars

First of all the shipment took over a month and only after I checked back were the products sent out. After I received them I was pretty disappointed, too. The magnets are way too large and you can to... See more

Rated 2 out of 5 stars

The lashes took a month from when they shipped to when they arrived. One of the magnets on the lashes came off and they do not reply to any emails! No address, no phone, no other way to contact them.... See more

Rated 2 out of 5 stars

I got my order, but the lashes was so bad quality. They came to me broken with one side not having magnets The lip products are fine tho

Rated 5 out of 5 stars

I’ve never worn false eyelashes before due to having extremely sensitive skin, even lash glue would cause irritation or burns. I’ve always admired how cute lashes look for events like cosplay or night... See more

Rated 5 out of 5 stars

I recently purchased the magnetic lashes from Keneva, and I am genuinly impressed with the quality of the product. The lashes themselves look really natural which surprised me because I tried few othe... See more

Rated 5 out of 5 stars

These lashes are absolutely stunnin, I get that it's hard to put them on in the first place but once I got hang of it they're really great and practical. Wearing them rn in style 5 and wore all day y... See more

Rated 5 out of 5 stars

I ordered from Keneva on June 20, and got a bit worried cause I haven’t gotten any updates about my order even after 15 days, ended up emailing them and got really quick answer explaining that it wa... See more

Rated 5 out of 5 stars

The lashes that I purchased exceeded my expectations entirely! They’re extremely easy for beginners to use, they stay on your lashes for hours at a time, and aren’t noticeably heavy on the eyelids. Wo... See more

Rated 5 out of 5 stars

When I first got my package, there was no applicator sent. I contacted them via email and got a reply in three days. After sending photo proof, they offered to send me a new set of lashes along with t... See more

Rated 5 out of 5 stars

I really enjoyed working with Keneva, they are so kind and patient. All the work was really successful from both sides and I’m really grateful for that. The communication was great and can’t wait to w... See more

Rated 5 out of 5 stars

I ordered the amber brown style and it looks soo good on me 😭 Everytime im rushing to an event i can pop these in under 30 seconds lol -- instant glow up. Big shoutout to my friend for putting me on.... See more

Rated 5 out of 5 stars

The customer service is great and helpful! The products are high quality and work well. The packaging is beautiful and the shipment came in perfect condition.

Rated 5 out of 5 stars

I loved the communication. The delivery was quick, no damages. Especially the products wow, the packaging and the quality wow 🤩 I recommended the lipglosses to all my friends!

Rated 5 out of 5 stars

Loved the lip glosses, there were many shades to pick from. It's hydrating and very pigmented, and the best part...they're non sticky!!

Rated 5 out of 5 stars

First of all, before purchasing from Keneva I did a little search to know what experience people had with them. I was really skeptical cause I read the reviews where people say they scam... See more

Rated 5 out of 5 stars

Came pretty quick and lashes stick very well very light weight and volumous. Good quality still works after 10+ uses

Rated 1 out of 5 stars

Shipping took so long and when it finally came the lashes look so wierd because the lash band is straight, so it looks wierd and unnatural when you put it on your eye. It was also way too long and unc... See more

Rated 1 out of 5 stars

Ordered over a week ago ㅡ no tracking, no update, no nothing. After finally getting a reply(after forever), they said the item was out of stock and promised to ship a new one within 72 hours. Spoil... See more

Rated 1 out of 5 stars

Ordered 3 different pairs on the 28th of June, reached out multiple times only to get ‘they’re being made’ after well over the 25-30 days they claim to have them dispatched by. I received them on... See more

Rated 1 out of 5 stars

Took over a month to arrive and when they did arrive they don’t work. The magnet barely sticks to the applicator and they stay straight and don’t mold to your eye shape making them impossible to put o... See more

Rated 1 out of 5 stars

They didn’t have the item I ordered, yet refused to issue a refund even though consumers have the right to one when the product cannot be provided. They’ve been withholding my money for two months des... See more

Rated 1 out of 5 stars

I bought the magnetic lashes. Very uncomfortable. Tried to return and cannot get ahold of anyone. I have been trying since August of 2025, and it is now February of 2026. I also find it concerning... See more

Rated 1 out of 5 stars

My lashes that I ordered never came, I commented on their insta post, they deleted it. I reached out to them via email, never got a response, Idk but I have no idea what all the 5 star reviews are tal... See more

Rated 1 out of 5 stars

I have emailed them multiple times and messaged them with no responses. I ordered August 14, and it has not been delivered. This brand is extremely unprofessional do not buy from here. Still do not ha... See more

Rated 1 out of 5 stars

Ordered lashes on 22nd of April. Got ‘shipped’ 6th of May. Immediately after I ordered (23rd of April) sent an email about having to move out on the 1st of June so wondering when my order will be ship... See more

Rated 1 out of 5 stars

horrible customer service and zero updates on my order from February 12!! it’s been over a month and a week. they keep leaving me on opened in messenger 😭??? they keep deleting my instagram comments

Rated 1 out of 5 stars

They’re A SCAMMM I ordered from them thinking they were the TikTok viral brand Wosado. Took 15 days to receive but when I got them they seemed way worse quality than the website images and soci... See more

Rated 1 out of 5 stars

Ordered 2 pairs of lashes on pre-order on May 7th. Only one pair arrived on June 16th. The customer service is pretty much nonexistent and they don’t listen to what you say. There is no other way of c... See more

Rated 1 out of 5 stars

I ordered a set of lashes over 1 month ago, and when I try to see updates on my package it just says “order fulfilled” with no tracking information whatsoever. I have not received this package so I em... See more

Rated 1 out of 5 stars

Dont bother...Not only did it take over a month to arrive but also they dont work! They stay in a straight line it and looks ridiculous, it doesnt not move in a shape of your eye. So beyond disappoint... See more

Rated 1 out of 5 stars

I ordered 8.March and haven’t gotten my order yet. I got a mail to track the shipment that tells you nothing, just that it’s from china. I wrote kenevabeauty a mail and tried to get in contact with th... See more

Rated 1 out of 5 stars

This company has been extremely unresponsive. I never received the order I placed, and they have not replied to any of my emails. At this point, I’m concerned this may be a scam.

Rated 1 out of 5 stars

I’m very disappointed with my recent experience with Keneva Beauty. After several weeks of reaching out to the company regarding a refund, I’ve received no response. I rarely leave negative revi... See more

Rated 1 out of 5 stars

I ordered 2 pairs of magnetic lashes in november 2025 and I still didnt get them. I tried to reach out to them and after multiple e-mails they replied that I will get the my order soon. Thats was in J... See more

Rated 1 out of 5 stars

I paid for the item, waited a month, sent an email asking where it was. They said it was out of stock and would be another month. That was months ago and they have not responded to any of my em... See more

Rated 1 out of 5 stars

Took way too long to deliver... wish I read these reviews before paying for them. Avoid!

Rated 4 out of 5 stars

I bought the magnetic lashes and it did not work for me, I had hope and tried it a lot of times and it still did not fit, maybe because my own lashes are not long enough to hold -(asian short lashes).... See more

Rated 4 out of 5 stars

I bought the lashes from keneva beauty! they were so awesome and were exactly as promoted. I love the pair of lashes I have so much, the only thing that I was a bit upset about was the damage done to... See more

Rated 4 out of 5 stars

The lashes are lovely! It gives a very natural look to your eyes. The only thing is that is hard to stick them together and they can easily move.



Contact info

2.7

Poor

TrustScore 2.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DON’T BUY FROM THIS WEBSITE

Shipping took so long and when it finally came the lashes look so wierd because the lash band is straight, so it looks wierd and unnatural when you put it on your eye. It was also way too long and uncomfortable for my eyes, and it hurt like hell taking it off. SAVE YOUR MONEY AND DON’T GET LASHES FROM HERE. There are other better websites that sell better quality and comfortable magnetic lashes.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

They don’t work

Took over a month to arrive and when they did arrive they don’t work. The magnet barely sticks to the applicator and they stay straight and don’t mold to your eye shape making them impossible to put on, they are also very clearly cheap material and look awful

14 May 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 8.March and haven’t gotten my…

I ordered 8.March and haven’t gotten my order yet. I got a mail to track the shipment that tells you nothing, just that it’s from china. I wrote kenevabeauty a mail and tried to get in contact with them on instagram. I still haven’t gotten an answer

8 March 2025
Unprompted review
Show reviews in all languages. (49 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look