Kennelstore Reviews 

1,141
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff, from sales to fitters. Many people appreciate the prompt and efficient delivery service, with some even receiving their orders much faster than expected. The products, such as dog pens and kennels, are frequently described as high quality, sturdy, and well-made, fulfilling customer expectations. The ordering process is generally found to be simple and seamless, with good communication about delivery and installation. However, some people were dissatisfied with delayed deliveries, missing parts, or products not meeting specific design requirements, such as a leaking roof or sharp edges on metalwork.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing items like kennels and puppy pens as... See more

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting quick and... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as well-made, sturdy, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient service... See more

Order

Customers consistently note positive experiences with order, praising the sales team for answering queries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate, accurate and clear description of products. Ordering was simple. Good communication, good delivery service. Product was a 4m x 1.5m dog pen. Though it was not cheap, the qu... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,141)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Product

I was more than happy with the products, the transport company took 24 hours longer than expected to deliver. Not Kennelstore’s problem.

19 September 2024
Unprompted review
Rated 4 out of 5 stars

Good quality, reasonably priced

I have purchased a number of items from Kennel Store and will state that the products are always good quality and reasonably priced. The reason for a reduction of one star was due to the delayed and poor delivery by DHL, of my latest purchase.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

A wholly positive experience. A good company, great service.

Emma was extremely helpful with above and beyond confirmation I was ordereing what I needed. Their products are excellent value for money, (I have bought from them before and the kennel runs have stood the test of time with very large dogs in them. Delivery was free and very rapid on the whole set of panels.

Unreservedly recommended by me from my great experiences.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

A very helpful company

A very helpful company. i purchased a gate panel a few years ago, which got damaged this year. i contacted kennel store to ask if it could be repaired and without even asking them they sent me a replacement gate for my panel so this is a company that you can trust.
They are honest and reliable and stick to there word of life time guarantee of there products

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Every member of staff I've spoken to

Every member of staff I've spoken to, from the initial phone enquiry to the assembly team, have been so friendly and helpful. This is our 4th purchase from them as their products are second to none.
Can highly recommend. 👏

10 June 2024
Unprompted review
Rated 2 out of 5 stars

Bought oct/nov 23.

Bought oct/nov 23.
2 stars because they delivered the £4000+ kennel without wipe clean floors when I paid for it. Then they come back and put the floor in a week later but added wood trims to the edge of the floor. I complained got them to come and add plastic trims….
6 months later I’ve noticed the kennel isn’t all that weather proof as stated and it’s rotting the wood after 1 winter. Also the plastic trims they have added to the floors have all got a strip of sticky tape on and it’s all starting to peal off. Dog hairs and all kinds of puppy related dirt is now sticking to it! Not very sanitary for the animals! Would not use this company again. Overall I feel like I’ve wasted so much money on something I could have done myself a lot cheaper and better quality!

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Kennel delivered and fitted

Just had a new kennel delivered and fitted this morning. Very happy with it and the quality. Didn’t take the lads long to assemble and done a great job, even with one of the neighbors trying to make things awkward for them. They just got on with it and couldn’t have done a better job! Thanks again.

28 March 2024
Unprompted review
Rated 4 out of 5 stars

I'm so grateful to have found this pet…

I'm so grateful to have found this pet supplies store! They have made shopping for my pets a breeze. Their prompt delivery ensures that I can always keep my furry friends happy and well-stocked with their favorite items.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

The best Kennelstore around !

So far, so good ! I did take a while to make up my mind which double kennel to have, but once ordered it was easy-peasy. My border collies now have a beautiful Wymbury and a Wag elevated bed each after living in old second-hand kennels which were draughty and had begun to leak. Emma was brilliant and the delivery guys were quick and efficient. I actually commented to them that the new kennels looked very posh, and I might even move into them myself ! ! Thank you to all concerned, especially as I live in Kent so it was a long way for the delivery guys to travel. They arrived around 10am and were done and dusted by 11.30am. Brilliant job, and a brilliant product. :) :)

1 June 2023
Unprompted review
Rated 4 out of 5 stars

This pet supply store not only offers…

This pet supply store not only offers an extensive range of pet products but also excels in their delivery service. I placed an order online, and to my delight, it arrived within 24 hours! The delivery was swift, and the products were exactly what I needed.

18 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look