Kenny Waste Management Reviews 

120
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally friendly, knowledgeable, and always ready to assist with any questions regarding skip sizes and logistics. Consumers also appreciate the reliable delivery service, noting that drivers are skilled, polite, and ensure everything is placed correctly on site. Some reviewers were not happy with occasional missed collections that caused frustrating disruptions to their daily operations. A few people experienced slow email replies and difficulties when trying to resolve these scheduling issues with customer service. Others felt let down by poor communication and unhelpful responses.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpfulness and professionalism... See more

Service

Consumers find service to be positive, highlighting efficient skip deliveries and professional support from... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness, professionalism, and... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised timely deliveries and... See more

Response time

Users describe positive interactions with response times, highlighting that staff are consistently quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing company, coupled with an amazing service. With projects all over the North West & Midlands, they are our go to company to source & supply skips. Friendly, efficient staff, especially our Accou... See more

Company replied

Rated 5 out of 5 stars

I wasn’t sure what I needed so I rang for advice initially, I spoke to Rachel - what brilliant customer service, she explained the pricing, sizing and the process in depth. Skip arrived no problem a... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Kenny Waste Management. From start to finish everything was handled smoothly and professionally, and I couldn’t be happier with the service. A special thank you to... See more

Company replied

Rated 5 out of 5 stars

what an amazing company, can't thank the staff so much for helping The Brick move 16 Beds with mattresses and other items. big shout out to Tracey McMullan for being helpful and so empathic towards w... See more

Company replied


Company details

  1. Waste Collection Service
  2. Environmental consultant
  3. Logistics service
  4. Waste-Management Service

Written by the company

Our purpose is to manage your waste responsibly. As a family business offering national coverage, we have put our customers first since 1985. We are here to deliver tangible environmental and commercial benefits, to each and every one of our customers, thoughout the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(120)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Rachael…

Excellent service from Rachael Butterworth. Friendly, fast and efficient. A real asset to the company.

10 November 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks, Alexandra! It’s great to hear Rachael’s friendly and efficient approach made such a positive impact. We really appreciate you taking the time to leave your feedback!

Rated 5 out of 5 stars

Hi great customer service

Hi great customer service, from Rachel butterworth, if I have any problems with Skips or any other issues she there to sort it out, she is very helpful, excellent service, thanks 😊

12 November 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Michael! Thank you for taking the time to share your experience. We’re really pleased to hear that Rachael has been so helpful and that you’ve had a positive experience with our service. We’ll make sure she sees your kind words—they’ll mean a lot.

Thanks again for your feedback, and we look forward to supporting you with any future needs.

Rated 5 out of 5 stars

Excellent Customer Service

Spoke to Joe Humphreys over the phone. He was really helpful and was able to answer all of my questions. Thanks again for all your help Joe. You're a star.

19 October 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks, Jamie! We’re thrilled Joe could help and answer all your questions—it’s great to know the support you got made a difference. We appreciate you choosing us and look forward to working together again!

Rated 5 out of 5 stars

Amazing company

Amazing company, coupled with an amazing service. With projects all over the North West & Midlands, they are our go to company to source & supply skips. Friendly, efficient staff, especially our Account Manager Joe Humphreys, who has got us out of a hole more than once. Can’t recommend Kennywaste enough.

12 November 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you, Dominic, we are really pleased to hear Joe and the team have been able to keep things running smoothly for you on site.

It’s great to know we can be your go-to for projects across the North West and Midlands. And, if you ever have projects further afield, we pride ourselves on the same clear communication approach and reliable service across the whole of the UK, so we hope you'll consider giving Joe a call and giving us the chance to prove it.

Thanks again for the fantastic, warm review. We'll be sure to let the team know - they will be delighted!

Rated 5 out of 5 stars

Rachael was very professional

Rachael was very professional, pleasant and helpful. Will certainly be using them again
Thank you

11 November 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks so much, Gwyneth, we're delighted to hear Rachael's customer service made your experience so positive! Thanks for the five star review - we are looking forward to working with you again.

Rated 5 out of 5 stars

I deal with Kenny quite regular and…

I deal with Kenny quite regular and they are always happy to help. A special mention to Rachel Butterworth for her positive and cheery manner, always a pleasure Rachel

7 November 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks, Karen! We’re glad Rachel’s cheerful approach brightens your experience. Really appreciate your continued trust in us, thanks again for choosing Kenny Waste Management.

Rated 5 out of 5 stars

Fantastic company

Having dealt with Kennywaste for many years, I have found their professionalism far superior to other waste management companies we have dealt with. Joe Humphreys our Account Manager, is friendly, approachable and diligent, nothing is too much trouble, and goes the extra mile to help us, as do the others when Joe is unavailable.

11 November 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks, Anita! We’re really pleased to hear Joe and the team’s approach has made a difference over the years. It’s great to know our support stands out and that we can keep things running smoothly for you. Thank you for the glowing recommendation - and the five stars - we'll keep doing our best to be the best!

Rated 5 out of 5 stars

Game Over, Competitors.

Whether you are buying or selling, Rachael Butterworth is the consummate professional who goes above and beyond. She is highly recommended for anyone seeking a flawless, stress-free, and successful experience. Ten out of ten!

7 November 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks! Sounds like Rachael really delivered that flawless, stress-free experience you mentioned—exactly the kind of service we want to champion. We’re all about levelling up business waste management and making things easier for customers across the UK. Thanks for choosing us and for being part of changing the game for sustainability service!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. I spoke with Rachael B who was very friendly and professional

11 November 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks Thomas, we are delighted to hear about your positive experience working with our team! We're proud of our fantastic, customer-focused team and hearing this lets us know we’re doing things the right way.

Rated 5 out of 5 stars

Good service

Good service, Jamie Welsh is great every time he comes to site. Educating the site team on waste segregation

16 October 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Dean, thanks for your review! Great to hear that Jamie’s recommendations are making a positive impact and helping your team improve waste segregation on site. We’ll be sure to pass your feedback on to him.

Rated 5 out of 5 stars

Service is second to none as usual…

Service is second to none as usual Jamie Welsh very helpful and always on hand to assist
Highly reccomend

16 October 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you for the great feedback, Ged! It’s fantastic to hear that you're satisfied with the quality of service, and that Jamie continues to deliver such a high standard of support. We really appreciate your recommendation!

Rated 5 out of 5 stars

Good Service by Kenny waste management…

Good Service by Kenny waste management always on time and come when we request them. Jamie Welsh is always on hand to help with any queries

16 October 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Alex, thanks for your review! It’s great to hear you’re getting the reliable service you deserve and that Jamie’s always available to help with any queries. We’ll be sure to pass on your feedback to him and the team.

Thanks for choosing Kenny Waste Management!

Rated 5 out of 5 stars

Kenny always provide a great service &…

Kenny always provide a great service & Jamie Welsh always on hand to help

14 October 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Andrew, thanks for your review! Great to hear you’re happy with the service and that Jamie’s always there to help when needed! We’ll make sure he sees your feedback.

Rated 5 out of 5 stars

Jamie Welsh visited my site today and…

Jamie Welsh visited my site today and has provided us with great advice and service.

30 September 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks for your review, Peter! Great to hear Jamie’s visit was so helpful and that he was able to provide useful advice and service. We’ll be sure to share your feedback with him.

Rated 5 out of 5 stars

Good recommendations from Jamie Welsh…

Good recommendations from Jamie Welsh to assist with my project

30 September 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Ian, thanks for your review! Great to hear Jamie’s advice and guidance on site have been useful in supporting your project — we’ll make sure he sees your comments.

Rated 5 out of 5 stars

It is my first time using Kenny Waste…

It is my first time using Kenny Waste and it has been a extremely pleasant experience with Claire & the team being very helpful and taking the extra step wherever possible to ensure everything runs smoothly.

29 September 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Morgan, thank you for your 5-star review! We’re delighted your first experience with Kenny Waste Management has been such a positive one. It’s great to hear Claire and the team went the extra mile to make sure everything ran smoothly. We’ll be sure to share your feedback with them.

Rated 5 out of 5 stars

what an amazing company

what an amazing company, can't thank the staff so much for helping The Brick move 16 Beds with mattresses and other items.
big shout out to Tracey McMullan for being helpful and so empathic towards what we do etc, thank you

26 September 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Philip, thanks for the review! We’re delighted we could support The Brick with the move, Tracey is always keeping an eye on how we can best make a positive difference int he community and we are proud to have her in our business. We’ll make sure your thanks are passed on to her and the team.

Rated 5 out of 5 stars

Kenny waste management is amazing

Kenny waste management is amazing, the service throughout the job has been outstanding. Jamie Welsh is a testament to the company and is always willing to help, the company should be proud of this employee.

29 September 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Ryan, thanks for such brilliant feedback. We’re delighted to hear the service has been outstanding and that Jamie’s support has stood out so much. We’re definitely proud to have him on the team, and we’ll make sure your comments are shared with him.

Rated 5 out of 5 stars

5 Stars - Jamie Welsh

Kenny Waste Management Service has been brilliant throughout the job, very organised outfit helping us with the set up of the site and management of the waste
Jamie Welsh has been superb for us and always their to help if required.
Thank You

29 September 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Tom, thanks for the 5 stars! Great to hear the service has been organised and supportive from the start, and that Jamie’s been such a help throughout the job. We’ll make sure your feedback is passed on to him and the team.

Rated 5 out of 5 stars

Great service

Great service, so easy to use!
We have recently switched suppliers for our skips to Kenny Waste and they have been so problem less and nice to deal with. I order through Claire who makes my life very easy and always greets me with a smile!

16 September 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks Rohan! We appreciate you sharing your experience with us. We’re really pleased the switch to Kenny Waste has been smooth and hassle-free for you. Great to hear Claire’s support has made the process easy — we’ll be sure to pass on your kind words to her.

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