Kensington Furniture Reviews 

385
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Consumers highlight that the sales team is extremely helpful, patient, and knowledgeable, making furniture shopping a completely comfortable and pressure-free process for everyone involved. People also appreciate the extensive selection of great quality items available to perfectly suit various home furnishing needs and personal style preferences. Buyers frequently mention that employees go above and beyond to provide professional guidance and answer all questions without being pushy. However, some customers also noted minor communication delays or waiting for follow-up details such as returned phone calls and necessary delivery documents.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as welcoming, friendly, and... See more

Product

Customers report great satisfaction and appreciation regarding the wide variety of product selections... See more

User experience

Consumers find user experience to be exceptionally positive and delightful. Reviewers consistently mention... See more

Service

Reviewers mention positive feedback about service, noting that salespeople are extremely helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the time I walked into the showroom I felt comfortable and not pressured at all. Matt was knowledgeable, kind and patient sine I am battling Stage IV cancer and am slow and weak. He showed me aro... See more

Company replied

Rated 5 out of 5 stars

Brenda and My Michele were both so helpful without being pushy. Both are very knowledgeable and made my husband and myself feel comfortable with making such an important purchase. We thought we were g... See more

Company replied

Rated 5 out of 5 stars

We had Matt Horner as a salesman. He was very helpful in helping us pick out what we needed for our elderly mother’s shore home. He showed us all the options and was so pleasant as changes kept being... See more

Company replied

Rated 5 out of 5 stars

Brenda and Kevin were awesome! Patient, informative, helpful, with lots of creative ideas and options. We came in to buy one piece of inexpensive furniture for our living room. Walked out of Kensingto... See more

Company replied


Company details

  1. Home Furniture Shop

Information provided by various external sources

With a 104-year-long legacy being family owned and operated, the Kensington name means quality, style, and exceptional customer service. At Kensington you have direct access to the owner who is here almost every day ensuring the customer experience is one to rave about. Our Services: Free In-Home Design Consultations Over 2 Acres of Selection Fast Delivery Full Service Website with Digital Customer Service Deal directly with the store owner Michael mlg@kensingtonfurniture.com or our Customer Experience Manager Michele mtortello@kensingtonfurniture.com.

Zero Risk Returns

Love your room, or we'll replace it for free! We take the fear out of buying!

You have a 15-day period from the date of delivery to make an exchange, no questions asked. Only 1 exchange per customer, per household. Factory Fresh, Floor Samples, and/or Outlet Items do not apply. Sales under $999 do not apply. We will pick up the returned items at our earliest availability and will provide a loaner piece until the new selection arrives (customers may not keep the returned items as a loaner until the new piece arrives).

Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(385)

117 reviews in the last 12 months

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Rated 5 out of 5 stars

I found exactly what I needed there

I found exactly what I needed there. Loved the selection and the price was also reasonable. They have a huge outlet section with good deals too. Sales was helpful but not pushy. Very happy with my experience shopping there and can’t wait for my new couch

13 May 2026
Rated 5 out of 5 stars

Yolanda was extremely helpful

Yolanda was extremely helpful. We wanted to thank her for all her help when we ordered our living room furniture. She was patient, knowledgeable, and helpful throughout the process. We especially appreciated her suggestions and guidance with the layout of our living room-it made such a difference and helped us feel confident in our choices. Her excellent customer service truly stood out, and we are very grateful for her help.

7 May 2026
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Reply from Kensington Furniture

what a fantastic review....Yolanda & I are so grateful for your words & choosing Kensington. Michael /store owner

Rated 5 out of 5 stars

Lisset was helpful and friendly but…

Lisset was helpful and friendly but stayed her distance so we didn’t feel pressured. She also knew her stuff which we really appreciated.
Love your store and have bought several items without any regrets.

9 May 2026
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Reply from Kensington Furniture

Thank you for your kind words and feedback. Lisset & I are grateful for your business. MIchael/Store Owner

Rated 5 out of 5 stars

Lisette and Kevin were wonderful to…

Lisette and Kevin were wonderful to work with. They helped us with numerous furniture selections. Kensington is our furniture store and will always request to work with them ! Although everyone was so nice!

5 May 2026
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Reply from Kensington Furniture

thank you so much for your kind words & for choosing Kensington, Lisset, Kevin, & I are grateful. Michael/store owner

Rated 5 out of 5 stars

Danny was very thorough and personable

Danny was very thorough and personable. I found exactly what I wanted and can’t wait until we get it. It was such a pleasure to deal with Danny and the store manager. I had gotten rid of my old furniture but was having trouble finding what I liked. It was such a relief to find what I was looking for and everyone at Kensington has been so nice and helpful.

4 May 2026
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Reply from Kensington Furniture

thank you for your kind words & choosing Kensington. Danny , Kevin , & I are grateful. Michael/store owner

Rated 5 out of 5 stars

Great Shopping Experience

Price-matched an England apartment style sofa we liked in a store out of state. JC was very helpful in getting exactly what we wanted.

1 May 2026
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Reply from Kensington Furniture

thank you for your kind words & choosing Kensington.

Rated 5 out of 5 stars

Yolanda

Yolanda was friendly and extremely patient with us as we perused your furniture. She was helpful in searching things out for us. Excellent experience.

29 April 2026
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Reply from Kensington Furniture

Thank you for your kind words & for choosing Kensington. Yolanda & I are grateful. Michael, owner

Rated 5 out of 5 stars

First stop… Only stop

Yolanda has only been with the company for five months and she did a fantastic job. At the end she brought in her boss Kevin, who is equally wonderful. we ran some of our ideas by him. He also took the time and walked around with us. They made the process very easy.

26 April 2026
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Reply from Kensington Furniture

Thank you for very kind comments. Yolanda & Kevin are great assets to Kensington and we appreciate your recognizing their efforts. Grateful for your choosing Kensington. Michael. the owner.

Rated 5 out of 5 stars

Lissett was a wonderful help

Lissett was a wonderful help. The manager Kevin was very appreciative of our business

27 April 2026
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Reply from Kensington Furniture

Thank you for your kind words & choosing Kensington. Lisset, Kevin & I are grateful. Michael, owner

Rated 5 out of 5 stars

Both the Manager and Sales associate…

Both the Manager and Sales associate were, welcoming, friendly and knowledgeable. It was like a visit to the home of a friend.

25 April 2026
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Reply from Kensington Furniture

Thank you so much for your kind words. We are "furniture" friends!

Rated 4 out of 5 stars

Furniture Delivery Process

Great sales experience, but I need a Certificate of Insurance completed prior to moving the furniture into my apartment building. Without it, they will not allow the furniture into the building. Moving day is Weds, 04/22/26, and today is Mon, 04/20/26. I still do not have the Certificate...

3 April 2026

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