Kensington Furniture Reviews 

I had a problem with the sofa I bought 2 years ago. I bought the extended warranty and that Company was totally useless. They said my sofa was not covered for normal wear and tear. The springs were worn from normal sitting and it sunk lower on that side. If someone jumped on it and broke the structure, it would have been covered. I called and spoke to Josh at Kensington and he got the rep to send out a tech in a few days to fix it. I am so pleased that they made sure their customer was satisfied. That behavior is one of integrity. Customer satisfaction is Number 1!!!

Quality products that were delivered on time when arranged.

Professional repairmen, and extremely knowledgeable. Greatly appreciated!
Thanks Micheal for everything.

We were there for a new bed. Lots of choices, plenty of opportunities to make refined choices. Very helpful, including a computer program that gets you in the right direction

The guys are always very nice an do their job.

It was very good

Delivery men were great and very professional

The professional and courteous personnel are such a asset, the quality of the selection offered inviting. Outstanding patience dealing with the many questions, understanding that the clients are often indecisive with such an major purchase.

Great experience delivery gentleman were terrific

David was awesome! He gave me a brief explaination of the layout of the store and allowed me my space to look around on my own but was just around the corner to answer any questions I may have had. Once I narrowed down my choices David was very knowledgeable and gave me all the advice I needed. The purchase process went smoothly and any follow up was very timely. I would recommend Kensington to anyone!

Mitch was very helpful and patient

Once they got here, they were good.

The delivery guys were nice and very thoughtful. However, the customer service at Kensington were terrible. We left multiple messages about our delivery and the status of it, and never heard anything until they received our order at the store. Despite them "personally reviewing" all the items for our order to make sure everything was there and in perfect condition, they managed to send the bed out for deliver without the drawer hardware. Furthermore, the customer service reps stated they would get back to us within a half hour to let us know when hey could deliver the remaining items to us. After 5 days we didn't hear anything, so we called and still no one was able to give us an answer and would tell us AGAIN that we would have to wait for a call back. Communication is terrible!

Always treated kindly and quickly

The delivery men were very polite and professional, and were here when they said they would be. Very happy customer:)

I usually do not review purchases or anything for that matter, but this was by far the worst experience I have encountered with a retailer. The only positive interaction regarding my order was Lisa's help finding a new sectional for my home. Paid in full for a sectional on Presidents Day and given an ETA of 3/5 for pickup. After two weeks past the ETA without a call or email I went in to the store to see if they possibly had the wrong contact information or to at least find out what the hold up was. Found out it had been on backorder instead of being available right away and that it would be on the truck the following week for delivery. Well that didn't happen either, but at least they gave me a call this time to not expect it to be ready as expected. Could not wait any longer and ended up canceling the order on 3/20 and told to expect a refund in 4-10 days. Have called each day the week of 4/10 regarding the status of my refund. Each time told it would be done right away and that I would receive confirmation via email. Only explanation given was that it was out of customer service's hands and was between the manager, Michelle, and accounts payable. Refund still hasn't been processed and ended up filing a dispute with Capital One to get my money back. I was beyond patient with them mostly because I work in retail/ecommerce as well and know that things can happen from time to time. But after nearly 10 interactions without a legitimate solution, that crossed the line of being reasonable. This experience was beyond unacceptable and I will assuredly not be shopping with Kensington Furniture again.

The ordering process was very easy. Will review again when we receive our merchandise.

Very clean, sales person was very friendly and informative without being over bearing.