Banner for Kent Express Dental Supplies

Kent Express Dental Supplies Reviews 457

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making every interaction pleasant and efficient. Many highlight the exceptional customer service, noting that representatives go above and beyond to support their needs, offering alternatives and ensuring the right items are found. The ordering process is frequently described as easy and efficient, with many appreciating the prompt and reliable service, often including next-day delivery. The overall service provided is consistently rated as excellent, with consumers appreciating the consistent reliability and the supportive, approachable nature of the team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, diligence, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, speed, and... See more

Order

People report positive experiences with the ordering process, finding it easy and efficient. Customers... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as great, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am writing this review to sincerely thank Harry Barlow for being such a helpful, supportive, and professional person to work with. Over time, we’ve faced various challenges — from website issues... See more

Company replied

Rated 5 out of 5 stars

Jake is very friendly and helpful, he goes above and beyond to support our needs, he will go through alternatives at great lengths with both positives and negatives to make sure we get the right item... See more

Company replied

Rated 5 out of 5 stars

Always reliable service, Our account manager Jo is very pleasant and helpful and finds the best us the best deals she can. Delivery usually next day.

Company replied

Rated 5 out of 5 stars

Jack at Kent Express is totally amazing! He is always happy to discuss products and offers! I cannot rate Jack highly enough and look forward to placing my weekly order!! Keep up the good work Jack!!... See more

Company replied


Company details

  1. #1 of 7 best companies in Dental Supply Shop

About Kent Express Dental Supplies

Written by the company

Kent Express Dental Supplies are your one-stop shop for thousands of quality dental consumables and equipment from the world’s leading brands.

Established back in 1982, we’re one of the industry’s most accomplished and trusted suppliers and one of its biggest champions of sustainability.

From restoratives and endodontics to impression materials and infection control, our comprehensive range will help keep your practice working at max efficiency.

The unique needs of your practice have our full attention! Be prepared for a personalised and enhanced shopping experience like no other.

FREE next day delivery on every online order

Our online store makes ordering your everyday essentials as easy as pie!

Our online store makes ordering your everyday essentials as easy as pie!
Orders placed before 5pm on a weekday (excluding Bank Holidays) are despatched the same day with next working day delivery by courier.

Contact info

Promotion box for Kent Express Dental Supplies

Our best-selling gloves

Grab a pack of 200 for only £5.95!

4.9

Excellent

TrustScore 5 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

False 25% discount = was promised 25%…

False 25% discount = was promised 25% discount on the account before 30th June 2023 according to emails and letter by post, but once ordered the discount was brushed off and was not applied to the account with various reasons.

1 June 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi there, we're so sorry to hear this. I believe your Account Manager Carl has been in touch to explain that some of the products we sell are non-discountable for regulatory reasons, or net priced and already provide fantastic value - stated in our T&C's. The discount was applied to the discountable item you bought. We would really appreciate it if you could spare a moment to reconsider your review. Thank you!

Rated 5 out of 5 stars

Church Road Dental

Church Road Dental
We recently bought our first ever dental practice. Prices for dental products were a total eye opener!! We tried various companies out there and rated Kent Express as being among the pricier ones.
We were spending far more than we needed to on certain brands But after connecting with one of your sales team,Jake, he has been able to advise us on similar products at a much cheaper price. He is also very honest with what he thinks is a better product not necessarily cheaper but better. He is a definite asset to your business. And we will continue to purchase from you.
Many thanks.
Tony and Natasha
Church Road Dental

23 May 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi Tony and Natasha, thank you so much for taking the time to leave this lovely review! We've passed on your kind words to Jake, and we look forward to supplying you again :)

Rated 5 out of 5 stars

Diane Ridout is great at offering the…

Diane Ridout is great at offering the best prices and speedy service for Kent express.

17 May 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi Rachna, thanks for your review - great to hear Diane has been delivering excellent customer service!

Rated 4 out of 5 stars

Jayne Hodges our customer manger is…

Jayne Hodges our customer manger is very helpful and always pleasant to deal with.
Excellent customer service from Jayne

29 March 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Great to hear that Jayne has been so helpful. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Competitive prices

Competitive prices, good customer care and support.

23 March 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi Akin. Thanks for your positive review!

Rated 5 out of 5 stars

Kent Express Dental Supplies

We have used Kent Express Dental Supplies for as long as I can remember.
Easy online ordering, with quick delivery and great communication from our account manager and the team.
Most stock is available and if not good alternatives are always suggested and always good value.

26 March 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Thank you for taking the time to leave us a great review Sarah!

Rated 5 out of 5 stars

Chloe is very helpful and will look…

Chloe is very helpful and will look into our orders and find the best price. She is also very plesant

9 March 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi Dawn, thanks for the review - we're so pleased Chloe is looking after you!

Rated 5 out of 5 stars

Feedback

The orders are always on time. The staff are always helpful whenever I have a query and very prompt in trying to resolve any queries.
The Ordering system is very easy to use too

27 March 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi Rashmi, thanks for a great review :)

Rated 5 out of 5 stars

Super Star Harry 🌟

Harry who is my account manager at Kent express makes my ordering enjoyable whilst providing a perfect service and very competitive prices, couldn’t fault him or the company in the slightest. Wouldn’t want to use anyone else!

16 March 2023
Unprompted review
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Thanks for a great review Natalie! We'll pass on your kind words to Harry :)

Rated 5 out of 5 stars

Always a pleasure!

Always a pleasure to speak to Arjun, friendly chap who makes it as easy as possible to get all the supplies we need at the best prices possible. Very attentive, don't even need to remind him of the practice details anymore!

9 March 2023
Unprompted review
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi Amber, thanks for taking the time to leave a great review. We're so pleased Arjun is looking after you :)

Rated 2 out of 5 stars

non existent discount

I had a flyer to say I would be getting 30% off disposables. When I put them in my basket, the prices were over 30% more than advertised on the online catalogue. I called my account manager to query this and was told he would get back to me. He did not. I was able to get the stock elsewhere cheaper.

1 March 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi there, we're sorry to hear this has happened. We'll be in touch soon to find out more information from you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look