Kent Plumbing Supplies Reviews 

218
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and great prices available across a wide selection of quality items online. Consumers consistently note that orders arrive promptly, often by the next day, ensuring a smooth and deeply satisfying shopping journey. However, some people mentioned that unexpected delivery delays and damaged items occasionally occurred during transit to their destination addresses. Others experienced frustrating communication challenges when trying to successfully track their parcels or resolve urgent order problems. These specific drawbacks highlighted areas where certain buyers felt the overall service fell slightly short of perfection.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast shipping and items... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are very competitive... See more

Service

Reviewers mention positive feedback about service, highlighting fast standard delivery and prompt postage.... See more

Product

Users describe satisfaction with product purchases, highlighting excellent quality and items arriving as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some shower panels, multi panels, order process was very easy and price was very competitive. I chose the delivery option to have them delivered directly from the manufacturer. The panels we... See more

Company replied

Rated 5 out of 5 stars

The listing on the website was clear and descriptive with plenty of photos. The postage was fast and the item sent is excellent quality and works well.

Company replied

Rated 5 out of 5 stars

Product arrived as described. Delay in delivery but not their fault and communicated really well.

Company replied

Rated 5 out of 5 stars

Found the part I was looking for online ordered it and it was delivered the next morning

Company replied


Company details

  1. #25 of 53 best companies in Plumbers' merchant
  2. #42 of 113 best companies in Bathroom Supply Shop
  3. #32 of 50 best companies in Boiler supplier
  4. #37 of 73 best companies in Heating equipment supplier
  5. #8 of 16 best companies in Shower screen shop

Written by the company

Kent Plumbing Supplies was founded in 2001 and over the years has grown into the highly regarded business it is today. We supply quality plumbing, heating and bathroom products at competitive prices to both the trade and retail customers. We design and supply full bathroom suites using the innovative software Virtual Worlds alongside our large bathroom showroom, and supply boiler and cylinder spares using our industry leading parts finding service. Our association with Kent Electrical Supplies means we can offer products and a high level service to all of our clients in the bathroom heating and electrical fields. We hold a wide range of stock, from a washer to a bathroom suite to heating systems. Why not check our expanding website for more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(218)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Thanks to the driver

The driver delivering my purchase had to wheel the goods up the lane I live in as the lorry he was driving was far too large for the road. He could so easly have taken the good back but made the effort to get them to me.

16 May 2024
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Reply from Kent Plumbing Supplies

Thank you for your order and your review!

Rated 5 out of 5 stars

Bought flexigas pipe ordered on line…

Bought flexigas pipe ordered on line @9pm received email @ 8am next morning saying it was ready for collection so easy staff were great &very helpful couldn’t be easier

17 April 2024
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Reply from Kent Plumbing Supplies

Thank you for your order and review!

Rated 5 out of 5 stars

I enjoyed choosing a bathroom at KPS

I enjoyed choosing a bathroom at KPS. When I visited I was given all the time I needed and Billy listened carefully to what I thought I needed and made helpful suggestions in a not-pushy way. Old-fashioned service with a smile [and that's something you don't find every day.]

Our builder is very careful to use quality parts and not to waste his customers' money. He recommended KPS to me.

FINAL ANSWER!

19 April 2024
Unprompted review
Kent Plumbing Supplies logo

Reply from Kent Plumbing Supplies

Thank you for your bathroom order and your review, and for your kind words towards Billy - it is greatly appreciated.

Rated 5 out of 5 stars

Great product, great team

The service of the order was great and they helped me through the process over the phone. Even when I had a problem with my delivery, due to not being notified that it was coming they rearranged it for me with no problem at all. I would highly recommend them as a supplier.

18 March 2024
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Reply from Kent Plumbing Supplies

Thank you for your order and review!

Rated 5 out of 5 stars

Great communication prior to delivery

Great communication prior to delivery, delivery driver called just before delivery and was very friendly and helpful even carrying the radiator all the way to front door on his own. No damage to radiator that was delivered either.

18 March 2024
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Reply from Kent Plumbing Supplies

Thank you for your order and review!

Rated 5 out of 5 stars

Great service

Arrived on time

18 March 2024
Kent Plumbing Supplies logo

Reply from Kent Plumbing Supplies

Thank you for your order and review, although I am a little surprised at the slight down rating due to the radiator needing bleeding, which as a supplier is a service we do not offer or advertise.

Rated 5 out of 5 stars

Great price and very helpful staff

Great price and very helpful staff. Super fast delivery and all arrived as expected so will use again for sure.

28 February 2024
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Reply from Kent Plumbing Supplies

Thank you for your order and review!

Rated 5 out of 5 stars

Top quality service, highly recommend

Have been looking for some Tracpipe at a reasonable price for some time and came across Kent plumbing supplies on the internet, very reasonable price, matched by a high quality service and speedy delivery, would highly recommend

16 February 2024
Kent Plumbing Supplies logo

Reply from Kent Plumbing Supplies

Thank you for your order and review!

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