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Kent Plumbing Supplies Reviews 

218
•
TrustScore 4.5 out of 5

4.7

Plumbers' merchant
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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and great prices available across a wide selection of quality items online. Consumers consistently note that orders arrive promptly, often by the next day, ensuring a smooth and deeply satisfying shopping journey. However, some people mentioned that unexpected delivery delays and damaged items occasionally occurred during transit to their destination addresses. Others experienced frustrating communication challenges when trying to successfully track their parcels or resolve urgent order problems. These specific drawbacks highlighted areas where certain buyers felt the overall service fell slightly short of perfection.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast shipping and items... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are very competitive... See more

Service

Reviewers mention positive feedback about service, highlighting fast standard delivery and prompt postage.... See more

Product

Users describe satisfaction with product purchases, highlighting excellent quality and items arriving as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some shower panels, multi panels, order process was very easy and price was very competitive. I chose the delivery option to have them delivered directly from the manufacturer. The panels we... See more

Company replied

Rated 5 out of 5 stars

The listing on the website was clear and descriptive with plenty of photos. The postage was fast and the item sent is excellent quality and works well.

Company replied

Rated 5 out of 5 stars

Product arrived as described. Delay in delivery but not their fault and communicated really well.

Company replied

Rated 5 out of 5 stars

Found the part I was looking for online ordered it and it was delivered the next morning

Company replied

Company details

  1. #25 of 53 best companies in Plumbers' merchant
  2. #42 of 113 best companies in Bathroom Supply Shop
  3. #32 of 50 best companies in Boiler supplier
  4. #37 of 73 best companies in Heating equipment supplier
  5. #8 of 16 best companies in Shower screen shop

Written by the company

Kent Plumbing Supplies was founded in 2001 and over the years has grown into the highly regarded business it is today. We supply quality plumbing, heating and bathroom products at competitive prices to both the trade and retail customers. We design and supply full bathroom suites using the innovative software Virtual Worlds alongside our large bathroom showroom, and supply boiler and cylinder spares using our industry leading parts finding service. Our association with Kent Electrical Supplies means we can offer products and a high level service to all of our clients in the bathroom heating and electrical fields. We hold a wide range of stock, from a washer to a bathroom suite to heating systems. Why not check our expanding website for more!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(218)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Absolutely Brilliant Service

Absolutely Brilliant Service. My order of 6 central heating radiators was delivered in the blink of an eye. All in perfect condition. And the two delivery guys were amazingly helpful carrying these extremely heavy radiators carefully into my garage.
And KPS were easily the cheapest of 6 online stores I visited and several hundred pounds cheaper than the most well known brand.
Simply superb, thank you!

21 July 2023
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Reply from Kent Plumbing Supplies

Thank you for your review and order!

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering, helpful & pleasant staff, fast efficient delivery.

17 July 2023
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Reply from Kent Plumbing Supplies

Thank you for your review and order!

Rated 5 out of 5 stars

Very quick turnaround

Very quick turnaround. Prompt reply to an email query.

28 June 2023
Kent Plumbing Supplies logo

Reply from Kent Plumbing Supplies

Thank you for your order and review!

Rated 5 out of 5 stars

Well I have not used the salt yet- only…

Well I have not used the salt yet- only delivered today.

The delivery driver was so very helpful and just wanted you to know that. Date 20/6/23

9 June 2023
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Reply from Kent Plumbing Supplies

Thank you for your order and review!

Rated 5 out of 5 stars

It was straightforward to order and…

It was straightforward to order and only took about 5 days to have the delivery. The delivery man was responsible and kind. All good.

14 June 2023
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Reply from Kent Plumbing Supplies

Thank you for your review and order!

Rated 5 out of 5 stars

Delivery

Delivery with efficiency and well on time.

15 June 2023
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Reply from Kent Plumbing Supplies

Thank you for your order and review!

Rated 5 out of 5 stars

WOW!

WOW!. What a service, what a company.
Ordered 2 huge Kartell double radiators, price was very good, delivery exactly when they promised to suit me, 2 man delivery team, as they are very heavy :-)
Slight damage to the end panel on one radiator, which was rectified and replacement sent next day and received from Kartell directly - so all joined up!
This is customer service at its finest and what all companies should be striving towards, thank you. I will be back.

15 June 2023
Unprompted review
Kent Plumbing Supplies logo

Reply from Kent Plumbing Supplies

Thank you very much for your order and your kind review. I will be sharing this with all staff members here at KPS as reviews as positive as this are always a great morale boost. We hope to hear from you soon.

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