Kent Reliance Reviews 

I was able to transfer an ISA that was maturing from one bank to another without having to make a phone call to either bank and keep it in the same wrapper so as not to loose my ISA allowance.
Great

Good interest rate, decent website.

Excellent experience; easy to sign on and invest online.

I am not sure why you no longer offer the convenience of viewing all my investments on one page. I also cannot access half of them at all. This is driving me up the wall.

Poor online access - and when I asked for a statement to be mailed to me, they just tell me to email from the online account as they don't email statements. Hopeless.

I have saved with Kent Reliance before and the interest rate at the time was good. This time the interest rate is just as good.

I've had a very positive experience with Kent Reliance for my savings account. Setting up the account was simple, and I received clear updates throughout the process. The online service is straightforward, and any interactions with customer support have been pleasant and efficient. It's refreshing to find a financial institution that combines competitive savings products with genuinely helpful customer service. Thank you to the team for making everything so easy.

Changed my number online a few days ago, receiving the usual text message containing a security code that I entered in my browser to verify.

This morning, I tried to make a transfer of £100, something I do every week or so, but it was blocked. Received email stating "If you still wish to make a withdrawal, try withdrawing the funds again through our Online Services." Tried a few more times to no avail.

Phoned customer services, went through ID checks and explained the issue. Was asked if I'd made any recent changes, and advised them of my phone number change. Agent put me on hold for ~3 minutes before asking me to confirm my previous & new phone numbers which I did.

He then advises he will "pass this on to the relevant department" and will "call me back as soon as he has an answer."

When I explained that I have bills due today and needed this resolving NOW, he couldn't be any more specific and wouldn't transfer me to someone that could help, per my request.

When/if they unblock my account, it's getting closed.

Suggest they change the name of this account to "Easy Access most of the time..."

UPDATE: never received a call back, so phoned them again and was on hold for >1 hour with a second agent. She advised that they tried to call me the other day (on my new UNVERIFIED number) to verify that very same number (logic?), but that the person answering denied holding any Kent Reliance accounts, hence the security flag.

Yes, I did deny holding any accounts: I received an unexpected call on an unrecognised number from a foreign sounding male stating he was from Kent Reliance and asking me about my account. Red flag overload. I did what ANY sensible person should do - not provide ANY information and hang up immediately.

The absolute epitome of irony.

Failsafe systems prompt response from any issues very easy to use website

Very easy to get setup and add to the bond. T&Cs clear. Had no problems adding to invested funds. Overall, pleasent experience.

POOR IT SYSTEM, POOR COMMUNICATION, POOR CUSTOMER SERVICE!! I opened a Cash ISA Transfer account via their so called New Platform system and had to close it the next day even though their rate is quite attractive. I should have done more research as there are more better deals with better system and service. When something goes wrong they can't handle it as they all rely on their poor IT system. Anyway, it's their loss NOT mine!

So easy to use the website and to open an account. Good interest rates too.

I wanted to open a new savings account.
Was easy to navigate through the account opening steps.

Very fast transfer between my accounts with Kent and other providers.
Flexible Cash ISA with choice of daily and annual interest.
No messing about with bonus interest - just a good rate.

it was quick, straightforward and all my questions were answered quickly and comprehensively

The website is clunky, the renewals process is archaic and the easy access savings rates are very poor.

Previously a KR customer, it was straightforward to further invest. The procedure was simple, the web site easy to negotiate and make a deposit. Rates are competitive and give many options for one's funds.

KR respond quickly should there be any issues or clarification or guidance required.

Easy to access information, great savings rate.