Kenwood UK Reviews 2,831

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting their durability and robust construction, with many items lasting for decades. People are also very satisfied with the delivery service, describing it as fast, prompt, and well-packaged, ensuring items arrive in good condition. The products themselves are frequently highlighted for their excellent performance and modern design. However, some customers were not happy with the customer service, citing issues like unhelpful responses, long waiting times for online chat, and a lack of accountability regarding delivery problems or incorrect orders. A few other people also felt that their orders were incomplete or that there were issues with the packaging of their items upon arrival.

What people talk about most

Product

People report positive experiences with product, often praising the quality, sturdiness, and ease of use of... See more

Quality

Consumers find quality to be positive, with many praising the sturdiness and durability of products like food... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and prompt... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the ease of ordering, good... See more

Customer service

Reviewers highlight negative aspects of customer service. Many consumers report shockingly bad experiences,... See more

Based on these reviews

Rated 4 out of 5 stars

Good price for a good device. There is room for improvement. For example, grating of carrot and other vegetables is not as good as expected, mainly because big chunks always remain at the end. I was a... See more

Rated 4 out of 5 stars

Nice modern style, i have a 50yr old kenwood mixer that works perfectly but to old to display on work surface. So my new one looks beautiful on display, when i made a cake it didnt seem as roomy as m... See more

Rated 4 out of 5 stars

A problem with free attachment not delivered. Staff have promised and ordered again to be sent in 3 weeks. Very polite and helpful. Asked if confirmation of order could be sent and they assured they w... See more

Rated 4 out of 5 stars

Juicer great as an alternative to my other more expensive press / juicer quieter and easy to clean. The chopper I brought for pesto is ok but not as smooth as I would have expected

Rated 3 out of 5 stars

Not matter how many time I contact Kenwood customer care either by phone or email they never ever get back to me. I received one email confirming they had received my email, that was 08/08/25 and... See more

Company replied

Rated 3 out of 5 stars

Delivery took longer than I expected. Also the kettle flicks on then off straight away, if in a certain position. It is quite annoying. I like the look of the kettle and the matching toaster that c... See more

Rated 3 out of 5 stars

I do love the kenwood products. The website had good offers. But they didn’t send me my complete order. Forgot a set of spatulas. No easy way to Contact. Phone system down, life chat too bu... See more

Rated 4 out of 5 stars

Ordering direct from Kenwood was the better option. Better Prices and higher specification than available elsewhere. However the website kept saying order failed then it said I had ordered 4 machine... See more

Rated 4 out of 5 stars

The item I ordered for came on time. I did not have any cause to contact their customer service. Registering the item on their website, after receiving it, was also straightforward.

Rated 3 out of 5 stars

I bought a hand held mixer for a good price, thank you for that. But it was spoilt by the packaging. It arrived in a plastic post bag and had obviously been thrown about by parcel force. The box was... See more

Rated 5 out of 5 stars

Kenwood has always been a top brand regarding food prep machines. I placed an order direct to Kenwood for a coffee grinder attachment which was delivered in good time and at reasonable cost. I know... See more

Rated 5 out of 5 stars

Excellent quality product and service. Delivery prompt as advertised. Sturdy food mixer. Mixer used yesterday for first time. Worked well. Only challenge was attaching the guard, scared of breakin... See more

Rated 5 out of 5 stars

Bought the Kenwood kmix as a pressie for my daughter who loves baking. It arrived swiftly after placing the order, and it was well packaged. Out of the box, it looks stunning - but I’d say the “rose g... See more

Rated 5 out of 5 stars

Ordered direct from Kenwood when the sale was still in so always a bonus. I got the matching items in sage green and they are really lovely, so nice I just keep admiring them. Great delivery time too... See more

Rated 4 out of 5 stars

I'm happy with the new blender I ordered. I'd give it 5 stars but feel it's a bit over priced (over £100). Bought it to replace an old, much cheaper Kenwood one that stopped working. Comes with a new... See more

Rated 5 out of 5 stars

I used the online chat to enquire which beater accessory was suitable for my machine. Helpful responses despite my breaking off halfway through! Product ordered easily, delivered quickly and works a... See more

Rated 5 out of 5 stars

Lovely olive green toaster, bought the matching kettle too for my new house to match my kitchen units. Very quick delivery and got both at a great price! Very happy customer. Highly recommend Kenwood.... See more

Rated 5 out of 5 stars

Quick delivery , fantastic price and the mixer was absolutely amazing and made wonderful cookies , we can’t wait to experiment with more recipes. 10/10 if you have any reservations about buying one ….... See more

Rated 5 out of 5 stars

I ordered two bronze dies. They are expensive but I took advantage of a special offer, and buying two together saved me postage costs. They arrived quickly and they work well.

Rated 1 out of 5 stars

I updated my previous review after Kenwood publicly replied promising that someone would contact me. Unfortunately, that never happened. My mixer is still with them, I still have no update, no con... See more

Company replied

Rated 5 out of 5 stars

My kenwood is around 35 years old and it was great to order modern attachments that arrived quickly and worked really well. Very pleased at the quality of my chef and it’s continuing use and pract... See more

Rated 5 out of 5 stars

I ordered a Kenwood kettle and toaster as I had previously had Kenwood and loved their design and was very happy with the product. They arrived promptly and well packaged. Unfortunately there was a ma... See more

Rated 5 out of 5 stars

Great experience, managed to purchase a kettle and toaster (Ripple design absolutely perfect if you have elderly parents looking for lighter weight equipment)for Mum and Dad, both items were reduced i... See more

Rated 5 out of 5 stars

Shopped around to arrive at the best deal and glad it was on sale. Most others seemed to be selling it for a lot more. Quick delivery via Royal Mail in well packaged condition. Happy with the Kenw... See more

Rated 5 out of 5 stars

I was thankful that I looked at the price on Black Friday Sale, I bought the Chef XL a few weeks ago but could not afford this food processor at the time. I had started to save but in the sale I ju... See more

Rated 5 out of 5 stars

Stand mixer is perfect for my bread making hobby and great value for money. Item was delivered in good packaging to protect it in transit.

Rated 5 out of 5 stars

Found the company very good to deal with easy to order great delivery and kept informed of parcel delivery .would definitely deal with again.

Rated 5 out of 5 stars

Great product. Quick delivery. Easy to use website. Tri blade xl is a game changer. Potato masher is excellent. Blender is so powerful and I love that you have control over the power. Mini chopper is... See more

Rated 5 out of 5 stars

Brilliant service so far in terms of ordering and receiving the product. I understand it is auto registered for warranty.

Rated 5 out of 5 stars

Used website to order my Kmix. Very clear information and easy to place order. Super fast delivery.

Rated 5 out of 5 stars

Easy to order, great product, (Dusk Kettle ZJP30 Olive Green) good discount and fast delivery. What else could you want?

Rated 5 out of 5 stars

Very competitive pricing and items received with a further discount for Valentine’s Day. Items well packaged and received quickly. Excellent communication too. Recommended.

Rated 1 out of 5 stars

Faulty on first use, terrible customer service. The blender broke the first time I used it (burning smell + error code). Delivery issues, refund delays, zero accountability. Would not recommend K... See more

Company replied

Rated 5 out of 5 stars

Very easy to order and a good price. Good delivery and kept informed of when item would arrive.

Rated 5 out of 5 stars

Great price, great product and easy purchase and delivery service. Nothing more to say!

Rated 1 out of 5 stars

I left a review on February 25th. And I got a response from Kenwood a few hours later. I couldn't believe my luck, I was the happiest person. And guess what, nothing happened. A few days later, I sen... See more

Company replied

Rated 5 out of 5 stars

Thank you, Gemma, for reaching out and contacting me. I can confirm that we have now received the 10% refund from Kenwood. The New Cooking Chef doesn’t fail to meet our expectations.... See more

Company replied

Rated 5 out of 5 stars

Pasta making attachment. Great product.easy to use. Saved a lot of time and elbow grease came out well and even sized

Rated 5 out of 5 stars

Good mixer. Whips lighter than my old Kenwood Chef!

Rated 5 out of 5 stars

Great kettle, fast boiling, very quiet, lovely colour and a good size. Overall love the kettle. Great service, and arrived super fast, thank you

Rated 1 out of 5 stars

1/2 items were damaged on 9th January. Sent back on received in their warehouse on 12th January. Contacted live chat on 26th January. As is 11th working day and said is processing but no end d... See more

Company replied

Rated 5 out of 5 stars

The performance of the product. I had this brand for years and decided to stay loyal.

Rated 1 out of 5 stars

There was a 3 working day delivery on buying the product. Kenwood had no problem taking the money. Then emailing me to say there was a despatch problem. Then it was Easter, so 2 bank holidays. T... See more

Company replied

Rated 1 out of 5 stars

Placed order over 2 weeks ago, item still not delivered. Called kenwood for help (issue is Parcelforce delivery) Kenwood extremely unhelpful. Will avoid ordering direct from Kenwood again. Expected mu... See more

Company replied

Rated 1 out of 5 stars

Mistakes happen — what followed is the real problem. Customer support did not respond to tickets at all. I was forced to call a paid phone number just to get any movement on an issue that was en... See more

Company replied

Rated 2 out of 5 stars

The Kenwood kMix is a fantastic product — I’ve since bought the same model from Currys and it’s excellent. My experience with this retailer, however, was extremely poor. The mixer they sent was cl... See more

Company replied

Rated 1 out of 5 stars

Edited to update that I still haven't been refunded, despite being told on the 10th December that it would take 3 working days to clear into my account. Absolute joke. Steer clear of this nightmare... See more

Company replied


Company details

  1. #109 of 134 best companies in Appliance shop
  2. #7 of 10 best companies in Appliances customer service
  3. #124 of 138 best companies in Kitchen supply shop

About Kenwood UK

Written by the company


We’re Kenwood. We make kitchen tools trusted for generations, so you can make meals devoured in minutes.

It all started in 1947, when Kenneth Wood revolutionised British kitchen life with his cleverly designed food prep tools. Over 75 years later, Kenwood is still going strong, helping cooks around the world prep with confidence, creativity, and far less faff.

From iconic stand mixers to high-tech food processors and blenders that breeze through just about anything (we strongly advise sticking to food), Kenwood is by your side, whatever you're making.

We’re here for your proudest foodie moments – and the slightly burnt ones, too.

So. What’s for tea?

www.kenwoodworld.com/en-gb/contact-us


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Rated 4 out of 5 stars

Food processor attachment for Kenwood chef.

Great product, happy with the quality and selection of tools.
I would have given 5 stars, but the fact that there is no comprehensive manual on how to use the product let's it down. A few small illustrations is hardly enough. Please don't assume that everyone knows how to use these gadgets, I am a complete novice and found it annoying and frustrating to try and figure out how to use them. U tube was not very helpful either as each one only lasted seconds. So come on guys, for the sake of a few extra pence a booklet with proper instructions would enhance a great product.

2 April 2026
Rated 1 out of 5 stars

Inaccurate and misleading product information

Very disappointing- I purchased a ‘new’ Kenwood Multi Tasker stand mixer last week, from the Kenwood website which stated that there were different attachments available to order for this machine. I intended to buy the food processor attachment, had the correct product code for it from the manual, but could not find it anywhere online to order. I contacted Kenwood customer service live chat, but the agent was unable to help and progressed the query further. I heard nothing, other than an email congratulating me on my purchase of a Kenwood Prospero +. Confusing. I have now received an email this morning informing me that the attachment I would like is no longer available, but I may be able to purchase it from an independent seller (I can’t, I’ve tried!). Also, if I choose to return the machine I have to cover the cost of postage. So, I am left with a mixer than I can’t use to its full potential and I feel I have been misled. After a two hour ‘experience’ with Kenwood customer service (the product appeared to be a mystery to them - I had to send photos of the machine and packaging) I have concluded that I will not be purchasing any Kenwood, Delonghi or Braun product in future. I should have bought a KitchenAid.

15 April 2026
Unprompted review
Kenwood UK logo

Reply from Kenwood UK

Good Morning
We're sorry to hear about the difficulties you experienced with your stand mixer and attachment. We acknowledge your frustration with the customer service interaction and the lack of available attachments. We'll investigate this issue and have requested further information to we can take a look for you
Many thanks
Gemma, Kenwood UK

Rated 2 out of 5 stars

No free returns

Good price for both my new kettle and toaster with 10% off for new customers. However unfortunately I ordered a Slate Grey Kettle to match the Midnight Black toaster. They do not have the Midnight Black Kettle on their website and unfortunately the slate grey looks black. Had to return it and it cost me £7 so my savings were not really savings at all. So many companies out there offering free returns I should have checked before ordering.

7 April 2026
Unprompted review
Kenwood UK logo

Reply from Kenwood UK

Dear Alison,
We appreciate your feedback and are sorry the slate grey kettle didn't meet your expectations and match your toaster. We regret the return shipping cost impacted your savings. We'll review how our products are represented online. Thank you for bringing this to our attention.
Many thanks
Gemma, Kenwood UK

Rated 5 out of 5 stars

Very nice product

Very nice product !
The wife really liked her Birthday present and loved using it." Very quiet, She said "
Would definitely recommend this product.
C.B

1 April 2026
Rated 1 out of 5 stars

Never received my delivery

Never received my delivery. They emailed saying there’s a delay so I asked for my order to be cancelled but never heard back

3 April 2026
Kenwood UK logo

Reply from Kenwood UK

Dear Yahia
We regret that your delivery had a slight delay and that you did not receive a cancellation confirmation after delivery.
Thank you again for taking the time to share your feedback I can see that our team have been in contact to advise.
Many thanks
Gemma, Kenwood UK

Rated 5 out of 5 stars

When I was a child my mother had a…

When I was a child my mother had a Kenwood Major which she used almost on a daily basis and thoroughly enjoyed the use of. I have always had a Kenwood mixer but decided I needed to upgrade to the Chef XL, which appeared to be the modern equivalent of the Major and am extremely pleased with its performance.

31 March 2026
Rated 2 out of 5 stars

Over priced

Over priced. Thinking of refund and findout somewhere else.

2 April 2026
Kenwood UK logo

Reply from Kenwood UK

Good Morning,
We regret that our pricing on the decoration set did not meet your expectations. We appreciate your feedback.
Many thanks
Gemma, Kenwood UK

Rated 1 out of 5 stars

Very poor quilty ,and there were delay…

Very poor quilty ,and there were delay 5 days from the scheduled day

31 March 2026
Kenwood UK logo

Reply from Kenwood UK

Good Morning,
We regret that the quality of the food grinder did not meet your expectations and the delivery delay. We appreciate your feedback.
Many thanks
Gemma, Kenwood UK

Rated 2 out of 5 stars

Terrible Customer Service

No issues with the product but the delivery and Customer Service were terrible.
Ordered on 01/04. Received late 10/04. No updates on when my order would arrive. Contacted Kenwood by email, automated response of acknowledgement and nothing else. Tried Live Chat function. Took ages to get a reply and they could offer no assistance at all nor put me in touch with anyone who could help.

1 April 2026
Kenwood UK logo

Reply from Kenwood UK

Good Afternoon,
Thank you for taking the time to share your experience with Kenwood.
We appreciate your feedback and are sorry to hear about the issues with the delivery and service you experienced. We regret that you did not receive timely updates or helpful assistance.
I will ensure to feed this back to the relevant department
Many thanks
Gemma, Kenwood UK

Rated 1 out of 5 stars

My order hasn't arrived after 13 days, no receipt or update, tracking isn't working

I placed my order on 1/04/26, received an email on 7/04/26 saying that my order had been shipped and was on its way and also that I'll receive my receipt in a separate email within 24 hours. As of 13/04/26 I've received no order, no receipt, no update, the tracking number /link isn't working.
I'm very upset - 12 days passed and it looks like my parcel has gone missing. My previous experience dealing with Kenwood customer service was extremely poor. and that's why I'm very apprehensive to contact customer service again.

Gemma, from Kenwood UK replied to me directly on 13/04 - promissed to investigate and reach out to me directly. Today is 14/04 and I have heard nothing from them and the item is still missing. In the meantime I've noticed that there are only 8 items left of the website so I'm very concerned that while they've been 'investigating', the item will be sold out. I tried to call Kenwood customer service directly but they are useless - no help, no information, no update. Just told me to sit and wait for the item to arrive. Very fraustrating experience!

1 April 2026
Kenwood UK logo

Reply from Kenwood UK

Dear Yelena,
We are sorry to hear about the issues you've experienced with your order. We acknowledge your frustration regarding the delayed shipment, missing receipt, and non-functional tracking information. We'll investigate this and reach out to you directly once advised.
Many thanks
Gemma, Kenwood UK

Rated 1 out of 5 stars

Shocking delivery

Ordered mixer 30/03/26, still not received it, no updates from Royal Mail, tracking service is useless.
Not happy at all.

30 March 2026
Kenwood UK logo

Reply from Kenwood UK

Dear Linda,
Thank you for taking the time to share your feedback with Kenwood.

We are so sorry to hear that you have not received your mixer and that the tracking information is not helpful. We will investigate this issue with the courier and reach out to you directly once advised.
Many thanks
Gemma, Kenwood UK

Rated 5 out of 5 stars

Durable, serviceable and beautiful.

We bought a second hand Kmix AGA edition. It is a little small for what we need but that’s on us. The unit itself is superb, works every time. I clogged up the top by putting too much dough in it which resulted in requiring a repair. Jumped on line, bought spares, fitted spares and boom done, as it should be.

These days durability and serviceability are of paramount importance to us and probably the world tbh. Kenwood stuff works and when it doesn’t you can fix it, perfect!

11 April 2026
Unprompted review

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