Keplin Group Limited Reviews 462

Why do they never answer my phone call ???

Do not buy anything from this company i ordered a learning tower from them which arrived damage and they are now not replying to any of my emails and i have not received a replacement or refund, complete scam

My brother ordered 1pkt of gravity padded chairs through Amazon for us as we do not have an account. Chairs arrived via DPD and we are very happy with them. 3 ☆ given due to a missing cup holder. Emailed Keplin direct to be told the do not stock spares??? Rather poor customer care, despite us sending of invoice as proof of purchase.

I ordered a carry on suitcase from Amazon with the order fulfilled by Amazon but the product supplied by these wonderful people. Sadly the package arrived damaged - so much so that the case was also damaged. I contacted Amazon and got sent onto the Keplin Group for refund / replacement. Luckily the returns information provided a phone number for the Keplin Group. I had already ordered one of these cases and was extremely happy with it, so I didn't want a refund just a replacement. I phoned to explain this and the extremely helpful gentleman I spoke with said no problem - I will send a replacement out via DPD to arrive tomorrow. When I explained that I hadn't sent the old damaged one back using the returns label yet I was told don't worry. True to their word the very next day a replacement case arrived. Truely oustanding service - I will definitely be using this firm again.

Great customer service, instant solution.

Excellent chairs at a great price.
Delivery was very quick.

was very happy with product. good quality.
really comfortable, friendly communication.
I would recommend these chairs. & this company to anyone. thank you Angela.

I initially had a problem with the first fan I purchased so contacted Kelpin who were absolutely brilliant and sent me a replacement. No issues with replacement. Great fans, just what I needed as temperatures start to rise, and I love the timer feature! 5* service / product.

Having purchased a pair of folding camping chairs from Keplin which arrived the next day, I discovered a problem with one of the pins holding one of the legs in place which was unsecured and couldn't be fixed or even removed. However a phone call to their customer service department followed by an email with attached photo of the issue resulted in a second pair of chairs being sent without further question and instructions to keep the first pair. These arrived the next day and so now I have not 2 but 3 usable chairs! Such excellent service in sorting out a problem without fuss would certainly give me confidence in buying from this company again ... oh and the chairs are great.

After having problems with my first order but eventually got a refund I decided to order directly with the company. Ordered Saturday delivered Sunday . Chairs were perfect . Looking to order some more in a couple of months time. My faith has been restored

Absolutely amazing service.

Friendly and professional throughout. We had a challenge with the initial order (courier didn't deliver) and they immediately dispatched a replacement - no questions asked.

Highly recommend.

First class service. Ordered 2 gravity garden chairs at 7pm which arrived the following afternoon. A great product which arrived quickly and in excellent condition. Great quality product and a first class service. Would definitely recommend to others.

I was keen to purchase some Keplin beach towels that were sold out on their website but Sam managed to track some down for me. She went out of her way to ensure I obtained them, was so very helpful and kept me informed. I have now received the beach towels and I absolutely love them. I couldn’t fault their customer service, it was amazing. Thank you Sam.

I ordered furniture from Keplin last weekend where it stated next day delivery. My order was received, confirmed, payment taken with a tracking number to date, almost one week later, the status says the same and order not shipped yet. I've emailed 4 times, called twice, just rings out, messaged via their Facebook and X social media and chat room on their website - not a reply from anyone! This is not acceptable and I am not happy at all. I ordered furniture, checked Trust Pilot reviews and all seemed positive, this was ordered for a garden party and not here yet! Update since writing this earlier. I have tonight after contacting a senior manager via a site had immediately contact from the company and a sincere apology. Fingers crossed it will arrive in time now. My sofa arrived 9 days after ordering and getting in touch, seemingly my order was missed as someone was off sick and they dont deliver to Scotland normally. Sofa built and in place in the garden. Looks good. Happy customer as all resolved. Apologised and kept their word and the customer service was excellent in the end, definitely would order again.

I recently purchased luggage set and couldn't be more satisfied. The quality is truly excellent. Highly recommended!

An absolutely amazing brand! Their products are such good quality and so reasonably priced. Their customer service team is also so quick in responding and dealing with any problems. I will definitely keep on purchasing from them :)

Struggled with finding what suitcase would be good for me and the family. Called us Keplin & they were happy to talk me through their range.

Thanks guys!

The customer service is amazing - got some issues with my electric hot water bottle bought from Amazon couple of months ago, easy to reach and good explanation to how to release the air.

I bought an item from Amazon last year and had a problem with it rang the supplier and talked to an adviser and was sorted out same day replaced the item

Keplin has become my go-to for online shopping. With fast deliveries and a wide range of products, they always provide reliability. They make online shopping so easy and enjoyable!