The app's offline behaviour is baffling. Half the time I open it there's a "we'll be back soon" maintenance screen with no estimate, no timescale, nothing, and it can sit like that for hours.
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loyalty level went up gift value went down The page gave me the old levels gift when I clicked claim My new level was already on the account header Its not a big sum but I waited to claim for that ver... See more
A new proof request came after the payment approval. It doesn't say which file is missing, and the approval checklist still shows everything received.
The account page showed another tab's old balance after I closed that tab. Reloading fixed it, but I shouldn't need to spot stale figures.
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Roulette stream lagged
Roulette stream lagged, landed before my tap on red registered.
The app's offline behaviour is…
The app's offline behaviour is baffling. Half the time I open it there's a "we'll be back soon" maintenance screen with no estimate, no timescale, nothing, and it can sit like that for hours.
The promo needed "20 spins minimum" the…
The promo needed "20 spins minimum" the terms never mentioned, so it "didn't activate".
The last hand's balance appeared only…
The last hand's balance appeared only after I restarted the app.
The welcome email and the account…
The welcome email and the account describe different games available to me.
the slot's demo balance is "infinite"…
the slot's demo balance is "infinite" so it tells you nothing about how real money behaves.
the live table's insurance prompt…
the live table's insurance prompt defaults to "yes", so a mistimed tap insures a hand I never meant to
unsubscribe makes you log in first!!
The submit button stays behind the…
The submit button stays behind the offers panel on my small screen.
A game error left the balance reduced…
A game error left the balance reduced and the round outcome blank.
the welcome match is slots-only
the welcome match is slots-only, no use to me, a tables player.
Never helped once.
the tap targets on mobile are so small…
the tap targets on mobile are so small I keep hitting "max bet" when I mean the stake arrow
Support couldn't open its own receipt.
The desk said my message had reached…
The desk said my message had reached the right team. That team replied asking why I hadn't contacted the original desk first.
the limit help page keeps directing me…
the limit help page keeps directing me to a missing account menu.
deposited at the bus stop
deposited at the bus stop, lost it all by my stop, brilliant.
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