Kershkicks Reviews 

279
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and authenticity of products, finding items exactly as described and genuine. Many highlight the fast, reliable delivery and well-packaged orders. Reviewers also appreciate the friendly, helpful, and knowledgeable staff, frequently noting excellent value and competitive pricing. However, some customers encountered issues like damaged packaging upon arrival or receiving products not new as expected. Others reported unclear communication about delivery times and found inquiries went unanswered, causing frustration with order status and delays.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality of items, authenticity,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers expressing satisfaction,... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, friendliness, and... See more

Price

Users describe positive interactions with price, frequently highlighting great prices and good deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought multiple items from Kershkicks on eBay livestreams. Host Callum, always engaging and describes and shows the products clearly on screen and responds to buyers queries realtime or follows... See more

Company replied

Rated 5 out of 5 stars

I've ordered multiple times from eBay livestreams and I've not been disappointed at all. Quality items and great prices, well packaged and quick delivery. I would recommend purchasing from them and it... See more

Company replied

Rated 5 out of 5 stars

Purchased a pair of yeezy boost trainers for my daughter in October as a christmas gift. Christmas day and the shoes were too small. Email sent to returns at Kerschkicks and had a reply promptly. Was... See more

Company replied

Rated 5 out of 5 stars

Always shop for my boys here. Reliable customer service and fabulous goods. More Christmas shopping to do so I’ll be back you never let us down. Prompt postage and well packed def recommend these guys... See more

Company replied


Company details

Written by the company

KershKicks, founded by brothers Sam and Ben Kersh in August 2019, is a premier Buy-Sell-Trade sneaker store with locations in Manchester’s Northern Quarter, Liverpool, and Glasgow's Italian Centre. Today, KershKicks has become a key player in the UK's sneaker and streetwear scene, known for its carefully curated, 100% authentic range of rare and exclusive sneakers. Catering to a loyal customer base, including Premier League footballers and UK rappers, KershKicks offers a unique shopping experience for sneaker enthusiasts. Whether you're looking to buy, sell, or trade sneakers, their expert team is dedicated to helping you find the perfect pair from their extensive collection.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

279 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(279)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect cheers

28 March 2025
Unprompted review
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Reply from Kershkicks

Cheers, Jamie! 🙌 Glad to hear you had a perfect experience. Hope to see you again soon! 👟🔥

Rated 5 out of 5 stars

Class experience

Class experience! Great selection! Great customer service!

28 March 2025
Unprompted review
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Reply from Kershkicks

Thanks so much for your kind words, Tim! We're thrilled you had a great experience and loved our selection and service. Hope to see you again soon! 🔥👟

Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company. I have ordered several paris of trainers from here previously with no issue. However; i ordered a pair of trainers and hoody on the 7th march. The trainers came the next day but still no hoody 3 weeks later. I have emailed 9 times and made contact via instagram, to only recieve 1 email back asking me to confirm and I quote "are you saying the Fear of God Essentials hoody was not in the parcel" I have responded confirming this and proof from tracking that the hoody was not with the trainers and was apparantly coming seperately also showed the order being "partially fulfilled" still no response. I have now asked for a refund, still not response. Do not waist your time with this company.

7 March 2025
Unprompted review
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Reply from Kershkicks

We’re sorry to hear about your experience, we’d like to clarify a few details. Our team responded to all your emails within 24 hours, and as we explained in our messages, we needed to conduct a full investigation both internally and with our courier, DPD. Unfortunately, these investigations can take up to two weeks, but they are necessary to ensure we handle the matter properly.

Once the investigation was complete, we resolved the issue and sent a replacement for your missing hoodie. We always aim to provide the best service possible, and we appreciate your patience while we followed the correct process.

We do sincerely apologise for your experience and hope the resolution was satisfactory.

Best regards,
KershKicks

Rated 2 out of 5 stars

Travis Scott low medium olive came with no pink laces

I ordered some Travis Scott low medium olive's at the start of this year and they arrived promptly and was please with the delivery time however the box came slightly damaged and it came with no pink laces only two pairs of black laces so I'm unsure as to whether they are real or whether this was just a random mistake, everything on the shoe seems legit, I haven't used an authenticator as of yet but the fact that no pink laces have come makes me nervous as to whether they are real and of course not being able to return them makes it annoying I can't switch for a pair that have the pink laces but I ordered them knowing I wouldn't be able to return so can't grumble about that. Also makes you wonder how much they are checking as it's not hard to miss the fact that there are no bright pink laces. All I'd say is if you are wondering to make a purchase maybe go in store and check they're real instead of buying online if you can.

31 December 2024
Unprompted review
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Reply from Kershkicks

Hi Charles,

Thank you for your review and for bringing this to our attention. We sincerely apologise for any inconvenience caused. We want to assure you that we do, in fact, allow returns, as stated in our returns policy on our website.

If your order was missing the correct laces, that’s certainly not the experience we aim to provide, and we’d love the opportunity to make it right. Please reach out to our customer service team at sales@kershkicks.co.uk, and we’ll be happy to resolve the issue for you.

We appreciate your support and hope to sort this out for you soon!

Best,
The KershKicks Team

Rated 5 out of 5 stars

customer service is class

customer service is class. shop is cleann

4 March 2025
Unprompted review
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Reply from Kershkicks

Thank you, David! We're thrilled to hear you had a great experience with our customer service and that you found the shop clean. We appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Visited the store today

Visited the store today, highly recommended, has a wide range of unique products as well as its own merchandise. Staff are very friendly and approachable. Overall a great experience.

1 March 2025
Unprompted review
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Reply from Kershkicks

Thank you, Lisa! We're so happy to hear you had a great experience at our store. Your recommendation means a lot to us! Hope to see you again soon!

Rated 5 out of 5 stars

Fantastic store really knowledgeable

Fantastic store really knowledgeable
Wish they would open a kershkicks in Newcastle where we are from , such a good shop. 👌 👟

1 March 2025
Unprompted review
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Reply from Kershkicks

Thank you, William! We appreciate your kind words and support. Hope to see you again soon!

Rated 5 out of 5 stars

Amazing service !

Great staff, very helpful and very good service.
Definitely recommending going !

20 September 2024
Unprompted review
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Reply from Kershkicks

Thank you for your amazing feedback, Ben! We're thrilled to hear you had a great experience with our staff and service. We appreciate your recommendation!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, certi website.

18 February 2025
Unprompted review
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Reply from Kershkicks

Thank you for your kind words! We're glad you had a great experience with our quick delivery. Looking forward to serving you again!

Rated 5 out of 5 stars

Great staff

Great staff, very friendly

27 February 2025
Unprompted review
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Reply from Kershkicks

Thank you! We're happy to hear you had a great experience with our friendly staff. Hope to see you again soon!

Rated 5 out of 5 stars

Kershkicks #1

Always great services.

14 February 2025
Unprompted review
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Reply from Kershkicks

Thank you, Jared! We truly appreciate your support and are glad to hear you’re happy with our services. Looking forward to serving you again soon! 🙌🔥

Rated 5 out of 5 stars

Reliable and quick

Reliable and quick, always a good experience with these guys. They advertise what they have, as opposed to others who take your order and source.
I like to buy and get next day, Kersh do that well.

18 February 2025
Unprompted review
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Reply from Kershkicks

Appreciate the kind words, Mr. Harrison! 🙌 We pride ourselves on having stock ready to go for that quick turnaround. Glad you've had a great experience—looking forward to serving you again! 🔥👟

Rated 5 out of 5 stars

Good customer service and fast…

Good customer service and fast delivery. I asked for pics and they got sent straight away..no messing

10 February 2025
Unprompted review
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Reply from Kershkicks

Thanks for the great review, Matty! We’re glad you had a smooth experience with our customer service and fast delivery. Appreciate your support! 🔥👟

Rated 5 out of 5 stars

I’ve bought quite a few shoes from here…

I’ve bought quite a few shoes from here over the years and they never disappoint! Great customer service in store too, and have the widest range of shoes and clothing! All round been great and never had an issue here.

10 February 2025
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thanks so much for your support over the years! It’s great to hear you’ve had such a positive experience with our store and service. Looking forward to seeing you again soon!

Rated 1 out of 5 stars

BEWARE OF THEM WRITING OWN REVIEWS

Be careful for this shop writing their own good reviews !!!! Who tf goes here and says it good prices ? 😂 come of it , Really really really really bad . Will have shoes up for £220 preowned and then offer you £15 for yours. 5 different colourways £15 each ( all different sizes , different colourways , different condition ) how can they be worth the same ? The buyer ( kid) has no idea what he’s on about scared to make offers an has to go whisper to the boss even tho the kid is the only buyer 🤦 after mentioning about there shoes being £220 an ruined they said “ we made this mistake we had them a year now “ so instead of taking responsibility as a buisness and selling there pre owned shoes for what they are worth ( which they admitted they well over paid ) also offering me £15 for better pairs , they won’t reduce there stock an take the Loss they will simply hope someone is stupid enough to pay the price so they can profit which is disgusting if your buying preowned take responsibility, £15 for size 9 reverse neons Airmax 95 no sole peeling few scuffs but come on cheapest pair any size on eBay any condition is £90 ! But yeah don’t waste your times with the Manchester store because the buyer doesn’t have a clue he didn’t even no the names of them , no research just offered the least he could 🤣🤣 multiple size 9 mints on there eBay 160-200 I said £100 for mine better
Condition they said miles of , kids living on planet mars , and as for the shop I was outside for five minutes waiting for someone to show there face , once let in a customer come to the door ( door was locked ) there was 3 members of staff working , they all just looked at the customer to the point they stopped trying and walked away 🤣I resell my self just on instagram ( no shopfront no big name ) I sold 2 pairs for £180 while I was driving my wasted journey home so it just shows how scummy they are to offer people £15 a pair !! Also sold 3 pairs to another shop yesterday for £210 which were out
Of this bundle they offered £15 each on 🤣🤣🤣GET YOURSELF A BUYER WHO HAS A CLUE , most uncomfortable visit I’ve ever had in my life to any buyer or shop

UPDATED EDIT - being used has nothing to do with what happened , you have worse condition airmax 95 crystal blues on eBay which you openly admitted and they was £210 so how can mine in better condition be worth £15? 😂stop lying and waffling about boxes when yours have no box and are £200 more ! You offered the same price for size 6 kiss my airs as you did size 10 mint ogs how does that make sense ? You asked me to come down sayin it will effect the prices that’s fine all my prices were less then half of eBay’s lowest starting bid and you still offered £15 , if you take 10 different cars to trade in that are used they wouldn’t say £100 each because each one is different condition , age , model etc your buyer didn’t have a single clue about airmax 95s that’s why he was scared you knew I travelled an hour an you tried taking the piss thinking I would take it as I travelled down , you also said £10 would be most then you got up to £20 when I laughed and said I’d go home ? You have reverse neons same condition no box for sale £100 , I said £50 for mine ? Better still I sold the reverse neons an mints on the way home for £190 !!! So that just shows how uneducated your 15 year old buyer is , aswell as scurrying of to the boss to whisper I don’t no what to offer 😂🤣🤣🤣you can keep lying about conditions an boxes or I can upload the full thing which I recorded ??? That would be fun wouldn’t it , an real show people how you function when customers are standing at the door an your all looking at each other like some fools

PEOPLE TYPE IN ON EBAY KERSH KICKS AND LOOK AT THERE CRYSTAL BLUES FOR SALE THEN GO TO INSTAGRAM AND LOOK AT MERESYSIDEATTIRE AND TELL ME WHOS DOING FAIR PRICING THESE GUYS ARE SCUM , had my other review remove saying it wasnt a real review 🤣 & writing there own reviews , who ever owns this shop needs to get down therr an sort it out multiple reviews about staff in there its disgusting , going to be closed Down like the Liverpool store soon guaranteed

10 January 2025
Unprompted review
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Reply from Kershkicks

Hi Dean,

It’s unfortunate that your experience was not a positive one, and the feedback is appreciated. It is always our aim to provide fair and competitive offers based on market value and the condition of the shoes brought in.

In this case, the pairs presented were without boxes and not in great condition, and as a general policy, shoes without a box in such condition are typically not accepted. However, rather than declining the offer outright, a price was provided and we apologise this did not align with your expectations. We sympathise that reselling used sneakers can be a frustrating process due to the subjectivity involved. However, as a business it is necessary to remain competitive and not breach certain company policies. The frustration is acknowledged, and constructive feedback is always welcomed to improve the service provided. We sincerely regret that you left the store having had such a negative experience.

If any further discussion is needed, a conversation can always be arranged. Appreciation is given for the time taken to share thoughts.

- The KershKicks Team

Rated 5 out of 5 stars

Excellent service

Very pleased with my order, it was delivered promptly and I was kept informed throughout every step of the process. The product is of high-quality and arrived well-packaged. Will definitely buy from here again!

28 January 2025
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thank you so much for your amazing review! We're thrilled to hear you were pleased with your order and our service. It’s great to know everything arrived promptly and in perfect condition. We can’t wait to have you shop with us again!

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