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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, such as the LED face mask and IPL hair removal device, for their effectiveness, quality, and ease of use, leading to noticeable improvements in skin and hair reduction. The customer service is frequently highlighted as excellent, with many appreciating the quick, helpful, and efficient responses. However, some customers also noted issues with faulty devices upon arrival and a lack of response from customer support regarding returns or refunds, despite the advertised money-back guarantee. A few people found the LED face mask uncomfortable or ill-fitting, and some reported that the IPL hair removal device did not work for them.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the ease of use and effectiveness of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Customer service

People report positive experiences with customer service, highlighting helpful and efficient interactions.... See more

User experience

Consumers generally find the user experience to be positive, highlighting its ease of use and comfortable... See more

Response time

Clients share positive opinions on response time, with many reporting quick issue resolution and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using the Keskine LED face mask consistently for the past two months and I’m impressed with the results. First of all it’s really comfortable to wear, it sits nicely on the face without fee... See more

Rated 5 out of 5 stars

I have been absolutely delighted with my LED face mask. It has made such a difference to my skin, leaving it smoother and brighter. I did have a small issue at first, but the customer service was exce... See more

Rated 5 out of 5 stars

I wasn’t sure about using an IPL device at home, but the Keskine IPL hair removal handset genuinely impressed me. It’s simple to use feels well-made and theres no pain whilst using it. After a few wee... See more

Rated 5 out of 5 stars

This purchase has been the perfect solution for my body hair removal. I have been using it consistently for two months and am now approaching the third and final month of treatment. I am delighted to... See more


Company details

  1. Health and beauty shop

Written by the company

Science-driven beauty devices designed for smooth skin, clearer complexion, and salon-quality results from the comfort of home.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

76 reviews

5-star
4-star
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2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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IPL

Rated 5 out of 5 stars

I got Keskine's IPL and LED face mask…

I got Keskine's IPL and LED face mask for my wifes birthday and i can honestly say she is in love with it. She has stated that the quality is amazing and the results are promising. I have also started to use the LED face and i can honestly say that my face looks brighter and younger. It has alot of different modes that has other purposes but i use the brightening mode. I would recommend this company. Great results.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

This is my first experience of an at…

This is my first experience of an at home IPL. I was honestly worried that the pain free claims might not be true but they absolutely are true. You cannot feel a thing. I’m so looking forward to seeing my results - I’ve been using it every other day at the minute and I can’t wait to have a summer without having to be worried about my armpits or bikini line!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Great results with the IPL device

I wasn’t sure about using an IPL device at home, but the Keskine IPL hair removal handset genuinely impressed me. It’s simple to use feels well-made and theres no pain whilst using it. After a few weeks I noticed slower regrowth and smoother skin which saves me time and hassle compared to shaving all the time. This is a solid buy. 5 stars from me

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I can't comment on the effectiveness of the IPL I purchased as it turned out to be unsuitable for me. Unfortunately this only because apparent when I had removed the cellophane wrapping to read the instructions as the issue (hypertension) was not mentioned on the website. Having read a couple of reviews about customer service when the item has been opened I was concerned that I would have difficulty obtaining a refund but I am happy to say that was not the case. I contacted the company via their contact form on 8/1/26, explaining the issue and received an apologetic reply that day. I was advised that a return label would be sent the following day. I received that via email as promised. I was unable to get to the post office until 12/1/26 . I received an email on 14/1/26 to say the parcel has been received. On 15/1/26 I received a further email to say my refund has been issued and the money was back on my credit card on 16/1/26. All email correspondence was polite and timescale promises were kept. The only minor quibble I would have is that it was an actual postage label that was sent which meant I had to find somewhere to print it off hence the couple of days delay sending it back. A QR code would be a better option. But that aside the customer service was first class.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Impressive results

My experience with keskine has been good so far. I am on my 2nd month of using the IPL device and I have no hair growing out. I was using other brands and I would not recommend any other brands other than Keskine. Impressive results.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

I have been using the Keskine IPL

I have been using the Keskine IPL device for around three months now and at first I honestly didn’t think it would work. I had already been to clinics in the past and wasted stupid amounts of money on treatments that barely made a difference, so I was really unsure if this would be any better.

After sticking with it I can say the results are impressive. My hair growth has reduced significantly and my chest hair is no longer visible. Even my armpits, which were always difficult to treat, are now smooth with very little regrowth.

I am genuinely impressed with Keskine and would recommend it to anyone who has been disappointed with professional treatments like I was.

2 September 2025
Unprompted review

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