Key Equity Release Reviews 

17,905
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, patient, and knowledgeable staff for guiding them step by step through difficult financial and legal processes without ever making them feel rushed or pressured. People highlight that the overall service is exceptionally professional, providing clear explanations and maintaining excellent communication that makes the journey entirely smooth and stress-free. Some reviewers were not happy with occasional communication gaps, noting instances where advisors failed to return scheduled phone calls or conducted rushed consultations. Others mentioned experiencing frustrating delays or having to make multiple attempts before finally receiving the necessary assistance from representatives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing advisors as friendly, knowledgeable,... See more

Service

Customers report widespread satisfaction and appreciation for the service provided by the advisors. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for making the... See more

User experience

Clients share positive opinions on user experience, highlighting how advisors explain every step clearly and... See more

Customer communications

People report positive experiences with contact, highlighting helpful, knowledgeable, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having no experience with Equity release whatsoever. I chose Key Equity because of their good positive reviews and I wasnt disappointed. Joseph Withers took us through the whole process guiding and ad... See more

Company replied

Rated 5 out of 5 stars

We were helped by Tony Salter of Key Equity Release. He was thorough, friendly yet professional, and helped us understand the full implications of what we were doing, giving us plenty of choice and... See more

Company replied

Rated 5 out of 5 stars

A highly recommended company I was given a recommendation via friends who had dealt with Neil Clarke previously. Neil was there every step of the process and always on the end of the phone when... See more

Company replied

Rated 5 out of 5 stars

Tom Walmsley worked with us to update our wills. He was friendly, helpful and knowledgeable. He explained things clearly, outlining our various options and most importantly he listened to what we were... See more

Company replied


Company details

  1. Pension fund
  2. Financial advisor
  3. Mortgage broker

Written by the company

Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you. Because your home — and your peace of mind — mean more.

Key Equity Release

Written by the company

Equity Release
Trusted, award-winning equity release specialist
Highly experienced
We have over 25 years' experience. We've helped more than a million customers with tailored equity release advice. Once we've taken the time to understand your needs, we’ll have a sound idea of what the right plan is for you.
We're regulated experts
Key is regulated and a proud member of the Equity Release Council

Contact info

4.9

Excellent

TrustScore 5 out of 5

18k reviews

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4.9

All reviews

(17,905)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joseph Nield

We’ve given this 5 stars because Jo was so helpful , we had a number of things going on some which we were uncertain of and Jo put our mind at rest and explained everything to us in plain English making the appointment so much easier .Highly Recommend

23 September 2025
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the assistance you received was so helpful! It's great to know that the explanations provided offered clarity and eased your concerns. Thank you for your recommendation!

Key Equity Release

Rated 5 out of 5 stars

Excellent service from Andrew Warby of Key Group

I cannot speak highly enough about our equity release adviser, Andrew Warby of Key Group.
From the start, Andrew was friendly, welcoming and highly knowledgeable, quietly and calmly explaining the process involved. He answered our queries clearly and in terms we could easily understand.
Andrew's communication was excellent throughout - he kept us involved and let us know the stages we were at, and gave us sensible timescales so we could see how we were progressing.
The entire process was handled with exemplary professionalism and friendliness - Andrew made it very clear and was always readily available if we had any queries.
Thank you, Andrew, and Key Group. I am more than happy to recommend you to anyone out there thinking of equity release.

23 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had such a positive experience. It's great to know the advice provided was clear and helpful, and that the process was handled professionally. Thank you for recommending our services!

Key Equity Release

Rated 5 out of 5 stars

Highly recommend

Had to amend something and Simon Clow was very friendly and explained everything I needed to know in great detail. I would highly recommend Key Equity Release A++

16 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our team member was helpful and provided detailed explanations during your amendment. We appreciate your recommendation and are grateful for your positive feedback!

Key Equity Release

Rated 5 out of 5 stars

Very helpful

Very helpful, explained plainly and simply.

18 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our explanation was helpful and easy to understand. Thank you for your positive feedback!

Key Equity Release

Rated 5 out of 5 stars

Equity release

Andrew was a star, made the whole process simple and straight forward, we were always kept well informed during the process
Many thanks to Andrew and all involved

17 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the process was simple and straightforward for you. We appreciate your kind words and are grateful for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

Saul Andrew was great

Saul Andrew was great, friendly and took time to make sure we understood every step of the process.
Great company would definitely recommend them.

16 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the process was clearly explained and that you found our team member to be friendly. Thank you for recommending us!

Key Equity Release

Rated 5 out of 5 stars

Martin Hoare, equity release advisor.

Martin was very helpful and gave us good advice in dealing with the equity release. He kept us well informed about how things were progressing.

15 July 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the advice about equity release was helpful, and we appreciate the feedback about being kept informed of the progress. Thank you.

Key Equity Release

Rated 5 out of 5 stars

Austin duration he is a good help and…

Austin duration he is a good help and adviser and explained things well

11 September 2025
Unprompted review
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Reply from Key Equity Release

We're glad that our adviser was helpful and explained everything clearly. Thank you for sharing your positive experience with us!

Key Equity Release

Rated 5 out of 5 stars

Saul Andrews spent a lot of time…

Saul Andrews spent a lot of time explaining the details, he was very informative and gave us some good advise on the way forward. he answered our questions very professionally. very good customer service. Thank you.

10 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the information provided was helpful and that your questions were answered thoroughly. We appreciate you taking the time to share your positive experience with us.

Key Equity Release

Rated 5 out of 5 stars

Saul Andrew was very helpful and…

Saul Andrew was very helpful and explained everything in a detail which we could understand

3 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our explanation was helpful and easy to understand. Thank you for sharing your positive experience with us!

Key Equity Release

Rated 5 out of 5 stars

Tom Walmsley

Tom Walmsley was brilliant at explaining everything there was no rush .He made sure I understood everything before going ahead with anything.

2 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the explanation was helpful and thorough. We appreciate your positive feedback and are glad you felt comfortable with the pace.

Key Equity Release

Rated 5 out of 5 stars

Great professional service provided by…

Great professional service provided by Daniel Cook. Responsive to enquiries, clear advice, very helpful. A smooth process from start to finish. Thank you Dan.

4 August 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the service was professional, responsive, and helpful. We're glad the process was smooth and appreciate your positive feedback. Thank you!

Key Equity Release

Rated 5 out of 5 stars

Estate Planning and updating of Wills.

Our Estate Planning and the updating of our Wills has been managed by Tom Walmsley. Tom has been exceptionally helpful in all aspects of his professional guidance. Polite and good humoured he cuts to the chase with an easy style and with language and terms that can be easily understood and absorbed by the lay person, probably entering into this area for the first time. He is both understanding and very patient, leaving no stone unturned to ensure complete understanding of the various issues (and pitfalls) involved. Of particular note was his help and guidance with the updating of wills to cover likely areas of weakness and risk. Thank you Tom, it really has been a pleasure being guided by you.
G & T

4 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the estate planning process and will updates were managed exceptionally well. It's great to know that the guidance provided was easily understood, patient, and thorough, especially regarding the identification of potential weaknesses. Thank you for sharing your positive experience.

Key Equity Release

Rated 5 out of 5 stars

Exceptional professional service

Exceptional professional service, and huge thank you to Joseph Withers who was thorough and supportive all through my Equity Release journey from start to finish. Joseph explained everything including the steps through the process with the pros and cons of Equity release. so I was clear and confident in my decision . Thank you. With no hesitation i highly recommend Key Advice 👌

4 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had such a positive experience. It's wonderful that the support and explanations provided gave you clarity and confidence throughout your equity release journey. Thank you for recommending our services!

Key Equity Release

Rated 5 out of 5 stars

Fantastic advice from friendly advisor

I had made provisional enquiries with other bodies relating to equity release.

Lesley Frame made the process easy and i am very happy to have now moved home.

Thankyou x

3 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the process was easy for you, and we appreciate your positive feedback. We are so glad you are happy in your new home. Thank you!

Key Equity Release

Rated 5 out of 5 stars

Tom Walmsley is knowledgeable and extremely helpful.

Tom Walmsley helped with an adjustment to our wills. He gave us sound advice and was extremely knowledgeable on all matters of estate planning, which has myriad pitfalls. He was patient, kind and very professional. We are very grateful for his help and support, and would highly recommend him to anyone needing to make a will. Thank you Tom.

1 September 2025
Unprompted review
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Reply from Key Equity Release

We appreciate your kind words. We're happy to hear that the will adjustment process was smooth and that you found our advice helpful. It's great to know you felt supported and well-informed. Thank you for recommending our services!

Key Equity Release

Rated 5 out of 5 stars

Smooth running

The whole experience ran smoothly with only one minor hiccup which was acceptance of living near water. Leena Mistry was our advisor and did a first rate job in a professional manner. Leena explained the process in full of what could be offered and also possible pit falls. Leena kept in contact and up dated us in every step of the process. We would thoroughly recommend Leena and the company as a whole. Great service. Many thanks from both of us.

27 August 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that your overall experience ran smoothly and appreciate your positive feedback. We're glad the adviser offered a first-rate, professional service, explaining the process fully and keeping you updated. We value your recommendation and thank you both for your kind words.

Key Equity Release

Rated 5 out of 5 stars

Neil Bell

Neil explained clearly each option that was available & suitable for us. We weren't aware that there were different options for equity release but feel that Neil definitely advised us to go forward with the best option for us.

1 September 2025
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the options were clearly explained and that you feel confident about the advice you received. Thank you for sharing your positive experience!

Key Equity Release

Rated 5 out of 5 stars

A big thank you to Joe Withers

A big thank you to Joe Withers, our lifetime mortgage advisor.
He was truly professional, guiding us through the process smoothly and without stress.
He was very friendly and clearly explained the products and was generous with his time in answering questions and putting us at ease. Stephen

7 August 2025
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the advisor offered professional guidance, making the process smooth and stress-free. We appreciate that they were friendly, clearly explained everything, and were generous with their time. Thank you for your positive feedback.

Key Equity Release

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