Key Equity Release Reviews 

17,905
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, patient, and knowledgeable staff for guiding them step by step through difficult financial and legal processes without ever making them feel rushed or pressured. People highlight that the overall service is exceptionally professional, providing clear explanations and maintaining excellent communication that makes the journey entirely smooth and stress-free. Some reviewers were not happy with occasional communication gaps, noting instances where advisors failed to return scheduled phone calls or conducted rushed consultations. Others mentioned experiencing frustrating delays or having to make multiple attempts before finally receiving the necessary assistance from representatives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing advisors as friendly, knowledgeable,... See more

Service

Customers report widespread satisfaction and appreciation for the service provided by the advisors. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for making the... See more

User experience

Clients share positive opinions on user experience, highlighting how advisors explain every step clearly and... See more

Customer communications

People report positive experiences with contact, highlighting helpful, knowledgeable, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having no experience with Equity release whatsoever. I chose Key Equity because of their good positive reviews and I wasnt disappointed. Joseph Withers took us through the whole process guiding and ad... See more

Company replied

Rated 5 out of 5 stars

We were helped by Tony Salter of Key Equity Release. He was thorough, friendly yet professional, and helped us understand the full implications of what we were doing, giving us plenty of choice and... See more

Company replied

Rated 5 out of 5 stars

A highly recommended company I was given a recommendation via friends who had dealt with Neil Clarke previously. Neil was there every step of the process and always on the end of the phone when... See more

Company replied

Rated 5 out of 5 stars

Tom Walmsley worked with us to update our wills. He was friendly, helpful and knowledgeable. He explained things clearly, outlining our various options and most importantly he listened to what we were... See more

Company replied


Company details

  1. Pension fund
  2. Financial advisor
  3. Mortgage broker

Written by the company

Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you. Because your home — and your peace of mind — mean more.

Key Equity Release

Written by the company

Equity Release
Trusted, award-winning equity release specialist
Highly experienced
We have over 25 years' experience. We've helped more than a million customers with tailored equity release advice. Once we've taken the time to understand your needs, we’ll have a sound idea of what the right plan is for you.
We're regulated experts
Key is regulated and a proud member of the Equity Release Council

Contact info

4.9

Excellent

TrustScore 5 out of 5

18k reviews

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4.9

All reviews

(17,905)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joe Withers was so helpful

Joe Withers was my advisor throughout the process. He was very professional and helpful and always provided excellent advice. I was very happy with the service he provided and would definitely recommend using this company.

26 November 2025
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the advice you received was excellent and helpful. We appreciate your recommendation and are glad you were happy with the service.

Key Equity Release

Rated 5 out of 5 stars

Andrew Warby was very professional and…

Andrew Warby was very professional and polite very helpful and advised us well through our equity release.We were successful and Andrew was with us every step of the way

2 December 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our advice and support throughout your equity release journey proved successful. We appreciate your positive feedback and thank you for sharing your experience.

Key Equity Release

Rated 5 out of 5 stars

Neil Bell our Equity Release advisor…

Neil Bell our Equity Release advisor made our journey with equity release less stressful He worked with us to find the right product for our needs

17 July 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the advisor made the equity release process less stressful for you. We appreciate your kind words and are glad we could find the right product for your needs.

Key Equity Release

Rated 5 out of 5 stars

Philip Johnson-brown Estate planning Needs

Philip was extremely helpful and went through all the details and did it in layman terms that made everything easier for me to understand. Would definitely recommend.

18 November 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the explanation was helpful and easy to understand. We appreciate your recommendation and thank you for sharing your positive experience with us!

Key Equity Release

Rated 5 out of 5 stars

Saul Andrew from Key was a very patient…

Saul Andrew from Key was a very patient and understanding man when helping me with my estate planning. Having lost my husband and still in bereavement Saul guided me with advice regarding making a new will . He was professional and extremely knowledgeable. Saul made me feel comfortable with the process and was always on the end of a phone to answer questions.

12 November 2025
Unprompted review
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Reply from Key Equity Release

We appreciate you sharing your experience. We are so glad to hear that our team was able to provide professional and helpful guidance during such a difficult time, making you feel comfortable and supported throughout the process.

Key Equity Release

Rated 5 out of 5 stars

Simon Clow

Simon Clow, our advisor, was extremely polite and precise with giving us the best advice regarding our Wills. We have piece of mind knowing that our wishes are correct and proper.

28 November 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the advice provided was helpful in creating your Wills. It's wonderful knowing that you have peace of mind regarding your wishes. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

Excellent experience throughout the…

Excellent experience throughout the whole process, with exceptional help from Joseph Withers, assisted us with everything we needed from start to finish

27 November 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had such a positive experience. We appreciate your recognition of the support provided throughout the entire process. Thank you for your feedback!

Key Equity Release

Rated 5 out of 5 stars

I found Martin Hoare to be kind…equity release

I found Martin Hoare to be kind considerate extremely helpful. Nothing too much trouble and whenever I emailed or phoned he always returned my calls. I strongly recommend Martin Hoare

26 November 2025
Unprompted review
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Reply from Key Equity Release

We appreciate you sharing your positive experience. We're happy to hear that you found our service helpful and considerate, and that our team was responsive to your needs.

Key Equity Release

Rated 5 out of 5 stars

Lesley Frame was very helpful and…

Lesley Frame was very helpful and explained everything we needed to know, about Equity Release. Lesley kept us informed of every step along the way.
Geoffrey and Letitia Jaikens

1 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the equity release information was helpful, and we appreciate your positive feedback. We're glad the process was well-explained and you were kept informed.

Key Equity Release

Rated 4 out of 5 stars

Good communication with your team and…

Good communication with your team and able to read all the information we required regarding the equity.

1 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our team communicated effectively and provided the necessary equity information. We appreciate your feedback and your time.

Key Equity Release

Rated 5 out of 5 stars

A pleasure to deal with

Tom was very patient with us. He guided us through everything we needed to do. Would recommend their services to everyone.

17 November 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our team was patient and helpful during the process. We appreciate your recommendation and are grateful for your feedback!

Key Equity Release

Rated 5 out of 5 stars

Tom Walmsley

Tom was incredibly patient and guided us through the whole process of changing our wills and power of attorney. It was a real pleasure speaking with him.
Cannot praise him enough.
Many thanks
Sue and Steve Howes

10 November 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the will and power of attorney changes went smoothly. We appreciate your kind words and are grateful for your acknowledgment of the guidance provided during the process.

Key Equity Release

Rated 5 out of 5 stars

Andrew Warby made the process so easy

Andrew Warby made the process so easy, explained everything from start to finish would recommend key to everyone, don’t be scared of the process.

13 November 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the process was made easy and everything was explained clearly. We appreciate your recommendation and thank you for your feedback!

Key Equity Release

Rated 5 out of 5 stars

Everything explained very clearly so I…

Everything explained very clearly so I could proceed with confidence with equity release. Joseph Withers most helpfull

1 August 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the equity release process was clearly explained and that you felt confident moving forward. We appreciate your kind words!

Key Equity Release

Rated 4 out of 5 stars

Okay of course

Okay of course

6 February 2025
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that you had a positive experience with our services. We appreciate your confidence in us and are so glad the process was straightforward.

Key Equity Release

Rated 5 out of 5 stars

Key Equity Release

We have previously engaged Key's services and were confident in utilising their facility again. Andrew Warby, an advisor at Key, guided us through the equity release process with understanding and professionalism, ensuring each step was clearly explained and easily understood. He presented all available options and assisted us in securing the necessary finances. The process was straightforward, and we would confidently recommend his services to anyone considering this option. This has enabled us to assist our daughter in purchasing her own home and improve our financial situation. We are highly satisfied with both the company and the support provided by Andrew.

29 October 2025
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that you had a positive experience with our services. We appreciate your confidence in us and are so glad the process was straightforward. It's great to know that we could assist you in achieving your financial goals and help your daughter. Thank you for recommending our services!

Key Equity Release

Rated 5 out of 5 stars

What a life Saver

What a life Saver
During the process of applying for the Equity Release Joseph Withers gave us both clear and precise information about the process and removed as much stress as he possibly could
I would highly recommend and will refer him to anyone else I know in the future

4 November 2025
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the process was clear and precise, and that it reduced stress. We appreciate your recommendation, and we thank you for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

Key Equity Release

Having used Key Equity Release previously, I knew the service they provided and advice offered was excellent. Their advisor Andrew Warby explained everything and was happy to answer any questions. His step-by-step management of the financial release was first class.

15 September 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had another excellent experience with us. We appreciate your recognition of the first-class service and clear explanations provided. Thank you for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

Austin Durant

Austin Durant
I would like to thankAustin for his professionalism and patience in the work he has done. Austin was excellent
We really appreciate it and would recommend very highly key equity release.

4 November 2025
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We appreciate your kind words! We're happy to hear that the work done was excellent and that you found our team member to be professional and patient. Thank you for recommending us so highly!

Key Equity Release

Rated 5 out of 5 stars

Top Advisor

We had spoken the other advisors before contacting Andrew Warby and to be honest we weren't overly impressed. However from the very start my wife and I agreed that Andrew was the type of person we would like to work with. He is open, helpful knowledgeable and friendly and helped us find the right product when there seemed to be obstacles at every turn. He put himself out to help and kept at it until we were able to finally complete on our Equity Release plans last week. Thanks Andrew, you are a star!

3 November 2025
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the adviser's open, helpful, and knowledgeable approach. We are so glad they were able to help you navigate the process and complete your plans. Thank you for your feedback!

Key Equity Release

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