Keycense Reviews 656

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers had a great experience with this company. Many customers report successful transactions and appreciate the ease of ordering and instant delivery of product keys, often at a cheaper price than retail. The support team is frequently praised for being helpful, resolving issues quickly, and providing assistance with product activation or account credentials. People are generally satisfied with the functionality of the purchased software and keys, with many noting they worked instantly without problems. However, some customers also noted issues with orders not appearing in their list or receiving incorrect or already redeemed keys, leading to frustration and a need for refunds. Some reviewers were not happy with the customer service, mentioning slow responses, being ghosted after initial contact, or difficulty finding support links. There were also instances where payments were taken but no product was delivered, or products were listed as global but were region-locked, causing disappointment.

What people talk about most

Product

People report ambiguous experiences with product, with many reviewers expressing frustration over issues like... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing dissatisfaction and cautioning... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting fast, solid, and... See more

Order

Customers had ambiguous experiences with order, with some finding the process super easy and expressing... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reporting no problems and receiving... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At the beginning the key did not work because it was ‘already in use’. The customer service resolved the issue in two days. So I give 4 star due to this inconvenient.

Rated 4 out of 5 stars

Great choice but read the description and watch out for sellers mis-describing products. Refund process was tedious but they got there in the end.

Company replied

Rated 3 out of 5 stars

Have had a few transactions complete successfully. Most recent transaction is "not finalised", yet the transaction has gone through Paypal as authorized. Support said order hasn't reached their syst... See more

Rated 5 out of 5 stars

Bought terraria steam altergift and the link I received just redirected me to the steam home page. Sent the problem to customer service and still no response from them after 10 hours. Really disappo... See more

Company replied


Company details

  1. Video Game Shop
  2. Computer Software Shop
  3. Gaming services
  4. Software Vendor

Written by the company

Keycense is an industry platform specializing in digital software products, gaming, operating systems, productivity software, anti-virus, and more. What we do best is ensuring a secure and quality purchasing process for our customers.


Contact info

4.0

Great

TrustScore 4 out of 5

656 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Account banned in 24 hours.

Purchased an account with the game "The Spell brigade". They gave me a russian account so I couldn't share the game with my EU main account.
Not only that, 24h after purchase, Steam banned my purchased account.

Emailed support and, my problem still.

Will update if something changed, but seems I got scammed.

Edit: 5 days later, the company still didn't solve my problem.
They sent me an email 3 days ago asking for screenshots of my personal Steam account, and from that day I didn't get a simple reply from them. I emailed them 2 times a day and I got no answer.
Tomorrow I will claim it by Paypal, and of course, I recommend all of you to avoid to purchase anything from this shop. The risk to get scammed and lose the account you purchase is super high.

18 May 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello Luis,

Thank you for sharing the review.

Our Team will reach out to you in order to clarify the situation.

Best regards,
Keycense

Rated 3 out of 5 stars

So...

So...
The key got delivered and works.
I didn't receive it instantly, it took awhile to process. I admit I got worried because the payment was pending I got really anxious. I'm glad all but I don't think I would risk a 50/50 chance again.

13 May 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello,

Thank you for sharing your feedback with us.

If you could share with us more details about the order, we can provide you with detailed explanation about what happened with it.

We are very sorry for the inconvenience.

Should you require assistance, our Customer Service is happy to help.

Best regards,
Keycense

Rated 1 out of 5 stars

They're advertising keys they don't have

They're advertising keys they don't have. 'refunded' 1 of my 2 keys purchased immediately after payment. I now have to wait a week for the refund to go through, so I don't have a key and they have my money. Furthermore, it would have been cheaper to buy the keys together elsewhere from a reputable keyshop that had them in stock. Fortunately this was a very inexpensive key. Next time I'll just pay a little more at one of the good key shops. Contacted their customer services (ticket 3667) who confirmed the key was out of stock, despite them advertising it and remained for sale after the purchase.

If you choose to purchase from here, particularly multiple keys, don't say you weren't wanted that some/all may not be in stock. For verification. order number 680f66214e331d1b0faa9d09.

28 April 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello Ben,

Your feedback is much appreciated. Our Team will reach out to you with detailed explanation.

We are sorry for this situation.

Kind regards,
Keycense

Rated 5 out of 5 stars

SCAM ALERT

Fixed my issue with the account

13 May 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello Nirvish,

We are sorry about the situation. It seems that only one account was problematic and was replaced.

Could you please clarify if there are further issues?

Best regards,
Keycense

Rated 1 out of 5 stars

schedule 1 steam acc

bought a schedule 1 steam account and they took the money and did not deliver however the problem was resolved next day and I was issued a refund just be careful what you purchase from keysense

10 May 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello,

Can you please give us your order details so we can investigate the issue?

Looking forward to hearing from you.

Rated 5 out of 5 stars

No issues

No issues - got what paid for at a good price.

26 April 2025
Keycense logo

Reply from Keycense

Hey Teddy,

Thanks for sharing your opinion!

We are happy to be able to provide good quality products for fair price. Thanks for acknowledging that!

Best regards,
Keycense

Rated 5 out of 5 stars

Not instantly but still went well

Not instantly but still went well

9 May 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello!

We appreciate a generous review.

Our delivery is instant in majority of the cases and we do our best to eliminate outstanding cases.

Thanks for shopping with us!

Kind regards,
Keycense

Rated 5 out of 5 stars

everything fine

top, cheap and quickly received the key

24 April 2025
Keycense logo

Reply from Keycense

We are glad that everything went smoothly for you!

Rated 1 out of 5 stars

Fake refund

My order was refunded by them after loading for 2 hours, but no refund was made to my bank account.

7 May 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello,

Can you please share some details regarding your order so we can investigate?

Rated 1 out of 5 stars

scam

i payed for a game (schedule 1) and the money went out of my account and i never received the game. what a scam

6 May 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello,

Sorry for the inconvenience.

Could you please send us the order details so we can take a look?

Rated 5 out of 5 stars

Purchased Schedule 1 Account and got…

Purchased Schedule 1 Account and got all the information right after the payment.

16 April 2025
Unprompted review
Keycense logo

Reply from Keycense

Hey Majki,

Thanks for your feedback!

We hope you enjoyed Hyland Point adventures. We are available if you are looking for other titles in the future.

Best regards,
Keycense

Rated 1 out of 5 stars

I was basically scammed I payed through…

I was basically scammed I payed through PayPal and it took my money and didn’t receive no order through email or through the orders tab. Support isn’t responding I’m getting worried.

4 May 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello,

Could you please share the order information since this is quite unlikely?

Rated 1 out of 5 stars

Got scammed

I placed an order for a game and it was in processing for over 2 hours. I contacted the support but nothing happened. Then my order automatically got refunded but day after a havent received any money back. Suppord doesnt answer

3 May 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello,

Can you please give us some details regarding your orders?

Rated 3 out of 5 stars

Windows 10 Pro Key Sold to Someone Else

I bought a Windows 10 Pro activation key, only to discover that it had already been sold to someone else, terrible experience overall.

Update: after contacting the customer support, I was luckily able to solve my issue, by activating the copy with the help of an operator. It should be noted that such procedure, while necessary to activate the copy of Windows 10 Pro, was never listed anywhere on the website, and I was only able to discover it by contacting the customer support; a bit more clarification would be much appreciated.

2 May 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello Francesco,

Thank you for taking the time to share your experience. While we would like to apologize for the situation, we are glad it was resolved with the assistance of our agents.

Hopefully you will give us a chance in the future to make much better impression.

Best regards,
Keycense

Rated 5 out of 5 stars

I had an error message and i Copy and…

I had an error message and i Copy and asked help or regime to the support, that answered in few time that this error was due my preesistente license and suggested to remove. The problem was solved and now my Microsoft Office works fine.

24 April 2025
Keycense logo

Reply from Keycense

Dear Francesco,

We sincerely appreciate your thoughtful review. It is our constant aim to ensure a high standard of service, and your recognition is most valued. Please do not hesitate to contact us should you require further assistance.

Best regards,
Keycense

Rated 3 out of 5 stars

I was blocked and dont know why.

I was blocked and dont know why.
I bought there one time and few days later tried buy something and im blocked . This is really weird

Fix* after some days fter writting that...support unblocked me. :):):)

Happens one more time and now it's ok.
Still waiting what's future will show...

21 April 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello, we are sorry for the issue you have faced, can you please give us your details?

Rated 1 out of 5 stars

key problems

The key that its suppose to give me its just loading forever i saw good reviews and its my first experience and its has not been a great one.

25 April 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello,

Can you give us your order or account email so we can have a look what went wrong there?

Rated 2 out of 5 stars

Selling already used game keys and taking a long time to refund

They provided a Steam Key that had already been used. I supplied ample proof of this and they keep telling me that they've forwarded the issue to their supplier. Their supplier might reply after 6 months, or never, that's not really my issue. They're the ones who sold the key and theyre responsible for refunding me if I get a non-working key. They can then resolve it with their supplier later. It's been 8 days, and they've been no help. Had to dispute the transaction with Paypal.

Update: Keycense have reached out and asked me to update the review to "reflect the full picture", so here it is: After I had already won the dispute with PayPal, Keycense emailed me to say that the "supplier" has responded and they are processing my refund. Interesting timing there, but let's give them the benefit of the doubt. Now my review is accurate and reflects all of the events as they ocurred. I have also changed it to 2 stars even though i will still never use this website again.

6 April 2025
Unprompted review
Keycense logo

Reply from Keycense

Hey Daniel,

Can you please share your order detail for us to investigate the issue further?

We apologise for the issue you have experienced.

Rated 3 out of 5 stars

Bought two keys, blocked payment

Bought two keys, one worked, the other is processing endlessly. Can't buy any more because it says my card is invalid (it is very valid I just made another purchase on eneba without issues) which I guess is a blessing in disguise since I was hoping the key would process in the end (it didn't).

Key sites are always shoddy but 50% hit ratio is not looking good. Will change the review if I get response from customer service as I already filed a ticket (I doubt I will).

EDIT: The key was refunded when I contacted CS.

12 April 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello,

Could you please give us ore detail about your order so we can have a look what the issue is with your purchase?

We would be glad to assist you.

Best regards,

Rated 1 out of 5 stars

I bought the key and say infinity loading

I bought the key, and when it appeared complete it kept loading infinitely. I've been waiting for an hour for the page to reload and everything else is nothing! Instantaneous has nothing

8 April 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello,
Could you please share your order details so we can investigate what's going on there.

We are looking forward for your reply.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look