At the beginning the key did not work because it was ‘already in use’. The customer service resolved the issue in two days. So I give 4 star due to this inconvenient.
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Reviews shaping this summary
Great choice but read the description and watch out for sellers mis-describing products. Refund process was tedious but they got there in the end.
Company replied
Have had a few transactions complete successfully. Most recent transaction is "not finalised", yet the transaction has gone through Paypal as authorized. Support said order hasn't reached their syst... See more
Bought terraria steam altergift and the link I received just redirected me to the steam home page. Sent the problem to customer service and still no response from them after 10 hours. Really disappo... See more
Company replied
Company details
Written by the company
Keycense is an industry platform specializing in digital software products, gaming, operating systems, productivity software, anti-virus, and more. What we do best is ensuring a secure and quality purchasing process for our customers.
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4.0
Great
656 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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Used Keycense for Office 2021
Used Keycense for Office 2021. Price was great, setup was easy. Would use again.
23 July 2025
Unprompted review
Reply from Keycense
Hi,
Good to hear from you! Thank you for chosing Keycense for your Office 2021 purchase. Hopefully the software will serve you well!
In case of any future needs, we are here for you.
Best regards,
Keycense Team
Good information and service
Good information and service, and great value.
22 July 2025
Unprompted review
Reply from Keycense
Hey Jose,
Thanks for sharing your feedback! It means a lot you find the service informative and valuable. We do our best to keep improvements coming.
Have a good day!
Best regards,
Keycense Team
I was having difficulties downloading…
I was having difficulties downloading Microsoft Office Pro and Alex was a tremendous help in locating and finishing the download process. His help was greatly appreciated.
19 July 2025
Unprompted review
Reply from Keycense
Hello,
Thank you for your trust! If there are any obstacles on our end, we are more than happy to hear constructive feedback so we can adjust our processes.
Best regards,
Keycense Team
i spent my money on this site and…
i spent my money on this site and recieved nothing in exchange lmao, dont buy from this site
21 July 2025
Unprompted review
Reply from Keycense
Hello Dawid,
Thank your for your purchase.
Unfortunately, the product of your choice turned out to be unavailable at that time. As such, you have received an automatic refund back to your card.
We believe that this is a reasonable as we could not deliver a product at the specific time for which we sincerely apologize.
If you would have any further questions, feel free to get back to us.
Best regards,
Keycense Team
My experience today was great!!
My experience today was great!!! Alex was very helpful and attentive to my concerns I truly appreciated all of his help and support.
16 July 2025
Unprompted review
Reply from Keycense
Hi Dean,
It was great seeing you, hopefully there are no more concerns on your end!
In any case, feel free to drop us an email, we will do our best to assist.
Kind regards,
Keycense Team
Scam website
Be careful with this site i got scam and the customer support no one help me
20 July 2025
Unprompted review
Reply from Keycense
Hello Serey,
Thank you for your review.
We would like to sincerely apologize for the delay. Our support is not available 24/7 at the moment.
However, we can see that you have already received response to your inquiry and the product. Unfortunately, it was temporarily out of stock, yet we were able to provide a copy for you.
In the future, we would kindly ask you to refrain from opening multiple tickets as it is prolonging the resolution time for you and other customers.
If you have any further questions, we are more than happy to assist.
Best regards,
Keycense Team
Received the key for Server 2019…
Received the key for Server 2019 promptly. Had an issue when installing but it was solved quickly with their online support.
Great service.
18 July 2025
Unprompted review
Reply from Keycense
Hi Francis,
Thank you for contacting us and sharing your experience!
Our operators are always happy to help, even with issues caused by software itself. We care a lot about your experience!
Kind regards,
Keycense Team
Very knowledgeable and responsive…
Very knowledgeable and responsive staff. He was very helpful. And a great price for the product.
17 July 2025
Unprompted review
Reply from Keycense
Good morning Steven,
Thank you for leaving a review, it is much appreciated!
Feel free to reach out to our staff whenever you have any issues or just want to ask about product. Perhaps we can suggest something :)
Best regards,
Keycense Team
Alex helped me through everything and…
Alex helped me through everything and replied in a timely manner! I will not hesitate to reach out again! He was so amazing!
15 July 2025
Unprompted review
Reply from Keycense
Hey there!
We appreciate you taking time to write a few words about our support. We are always happy to assist!
See you again soon!
Best regards,
Keycense Team
Reply from Keycense
Hey Gregory!
Thank you for your kind words! We cherish positive atmosphere and our support agents take great fun in solving issues. Thanks for your time!
Best regards,
Keycense Team
Delivery Not Deliverd
I never received the delivery. Its been stuck on loading.
Order:68778a269f708a2c2d0b3d39
16 July 2025
Unprompted review
Reply from Keycense
Hey Joshua,
We are sorry for the situation. We can see that you also placed another order 68779ee5c81e7a083b679fb5 which also could not be fullfilled due to the same issue as the stock was not updated.
Unfortunately, the offer is still out of stock and we do not have any ETA on when the new copies will be available. Both of your orders have been refunded.
We are very sorry for the inconvenience.
Should you have any questions, we are available at support@keycense.com.
Best regards,
Keycense Team
A simple easy to use website
A simple easy to use website, I highly recommend it.
9 July 2025
Unprompted review
Reply from Keycense
Hey Billy!
Thank you so much for your kind feedback!
We believe simplicity is key :D We are glad that you like it as well. Hopefully we will see each other again on our platform.
Best,
Keycense Team
Straight forward process
Straight forward process, nice price and friendly service/support. The update proceeded without problems.
12 July 2025
Unprompted review
Reply from Keycense
Hello Theo,
We are over the moon that you are satisfied with our service! Thank you for being our customer.
Our Support is happy to answer any questions that you may have in the future!
Kind regards,
Keycense Team
Scam
Bought mx bikes steam account and money was written off but it just says loading.
Order:#6873a8fa9a5cc5b0af844302
13 July 2025
Unprompted review
Reply from Keycense
Hello,
Thank you for your feedback.
We would like to apologize for the issue with the delayed delivery. Thanks to your ticket our team managed to get a replacement for you which we can see that you have successfully claimed.
We are once again very sorry for the inconvenience.
In case of any questions we are available at support@keycense.com.
Best regards,
Keycense Team
Reply from Keycense
Hi Johannes,
Thank you so much for taking the time to leave a review. We are happy that we were able to meet your expectations and we appreciate your trust!
Hope to see you again soon!
Best regards,
Keycense Team
Got scammed or im just too impatient
Bought wizard with a gun, the money sure was taken from my account and I didn't get the product
there's no loading or anything, its as if i never even confired the payment
but then again i bought it like 20 minutes ago as of writing this so maybe i just need to be more patient
7 July 2025
Unprompted review
Reply from Keycense
Hey Grenio,
Thank you for taking time to share your experience.
Could you please provide us with more information? You can also contact us under support@keycense.com if the issue is not yet resolved and we will do our best to explain the situation.
Best regards,
Keycense Team
Order was successful but i haven't…
Order was successful but i haven't receive my product yet
5 July 2025
Unprompted review
Reply from Keycense
Hello Pablo,
Could you please provide us with more information so we can take a look at your order?
Best regards,
Keycense Team
Scammers!
Yeah, bought 2 schedule 1 accounts on steam, never recieved them, just says loading-
4 July 2025
Unprompted review
Reply from Keycense
Hi!
Thank you for the review. We checked both of your orders and it seems that they were automatically refunded because at the moment of purchase they just turned out of stock with our supplier.
During order processing we wait for some time (which is shown as loading to you) and request the key to be sent from the supplier which sometimes does not happen eventually. In such situations we issue immediate refund so you have your money back as soon as possible.
We understand it is not optimal and should not happen in the first place for which we sincerely apologize.
Our team is doing our best to prevent such situations from happening but unfortunately in this business it is inevitable to eliminate it in 100% of cases.
Feel free to reach out to our Customer Support team at support@keycense.com if you have any questions.
Best regards,
Keycense Team
Straight forward and easy to follow…
Straight forward and easy to follow steps not much else to say really.
24 June 2025
Reply from Keycense
Hii!
Thanks a lot for sharing a review!
We are happy to hear about your positive experience and hope more will come!
Feel free to reach out to us if needed and enjoy the Firewatch story (it is great).
All the best,
Keycense Team
Very good experience.
Purchased a key for the price advertised, no hidden fees. Had to wait 3-4 minutes for key to arrive but all was well
24 June 2025
Reply from Keycense
Hey Uros!
Thank you for sharing your review.
We cherish transparency and pace so we do our best to give that to our customers. The keys are usually sent even quicker! Ocassionally it takes a moment but that is not a rule. If you'll come back you'll see :D
Best regards,
Keycense Team
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