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See what reviewers are saying

Rated 5 out of 5 stars

So I bought access to a VPN and I am very positively surprised that everything has worked perfectly so far. So if everything stays that way until the account expires, this is highly recommended.

Rated 1 out of 5 stars

Bought a lifetime subscription to MS Office Pro Plus and it installed and registered with no problem. Edit from original 5 🌟 review Absolute scam of a company, bought a nordvpn subscription a... See more

Rated 1 out of 5 stars

I bought a "lifetime" subscription for Canva, and in less than a month the account started asking for a valid payment method. I send several emails to support but nobody answer (even though in the web... See more

Rated 1 out of 5 stars

DON'T mess with them , they are not to be trusted and will not refund me for an item bought believing was legit and it turned out to be someone elses personal account. You will pay one way or anohter... See more

Company replied

Company details

  1. Computer Software Shop

Written by the company

KEYCHEAP is an online platform for softwares (Windows,Office) & accounts (Streaming, VPN, tools)


Contact info

2.1

Poor

TrustScore 2 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

!Scam!!Scam!

22 February 2023
Unprompted review
Keycheap logo

Reply from Keycheap

Hello, we apologize you had a negative experience on our website.

I checked your order and we replaced your account.
Please contact the support if you get any issue with your account, they will replace the account in 24 hours maximum.

you can answer to the delivery mail or send a message with order number at support@keycheap.one

Rated 5 out of 5 stars

Crunchyroll Account

Everything is fine with the purchase. The account works perfectly for now and is very safe when paying with PayPal. only that the account took longer to reach my email than indicated

26 January 2023
Unprompted review
Rated 1 out of 5 stars

i get an account with 5 user...i cant…

i get an account with 5 user...i cant even log in

21 January 2023
Unprompted review
Keycheap logo

Reply from Keycheap

Hello, i'm sorry you had a negative experience.

The technical support contacted you to solve this issue.
As you stated you can log on your browser but not on your TV. It's a cookie issue so you need to empty the app cache.

Rated 1 out of 5 stars

Netflix worked for few hours and now…

Such a scamer DO NOT BUY UNLESS WASTING YOUR MONEY!
Netflix worked for few hours and stopped asking for password.
Contacted the support and provided with another account after few hours again asked for password.
Contacted again never got back to me.

17 January 2023
Unprompted review
Keycheap logo

Reply from Keycheap

Hello, sorry for the inconvenience.
The support is only reachable during open working hours. ( 9am to 10pm) They contacted you asap to fix your issue.

Rated 1 out of 5 stars

Netflix account lasted 4Days.

Netflix account lasted 4Days.
This is a scam site.

18 December 2022
Unprompted review
Keycheap logo

Reply from Keycheap

Hello, I am sorry that you had a negative experience with our service. I'm here to help you as much as I can!

I checked your account and it's working. I sent you a detailed email about the following step to solve the issue.

Feel free to send email again to support if you are not receiving an answer after 24-48 hours. With Christmas, the support is exceptionally overloaded. Thank you very much for your understanding 🙏

Rated 1 out of 5 stars

Disney+ worked only for 2 days

Disney+ worked only for 2 days
And support is not possible

16 December 2022
Unprompted review
Keycheap logo

Reply from Keycheap

Hello, I am sorry that you had a negative experience with our service.
By contacting support you can replace your account in 24 hours. The accounts are working and we are doing our best to satisfy our customers.

I sent your replacement account along with a gift for the inconvenience 🙏

Rated 1 out of 5 stars

Avoid this seller!!

Thank you for getting me taken care of, and thanks for the free extra account. I paid for 2, and I got a total of 3 apps. It took a little longer, but it was worth it. Also, thank you for explaining about how to get Netflix in English. Definitely worth 5*s!

UPDATE!! Seller refuses to honor warranty after just 12 days. All accounts quit working and after contacting them, the seller said that it was too expensive to replace and I could buy a bundle again. Avoid this seller if you value your money.

7 November 2022
Keycheap logo

Reply from Keycheap

1) Hello, you can simply change language when watching movies on bottom right of video player.
all term are readable on our netflix account product page, and explicitly written that account can be in a different language and you can't change account language ( only on videos) . Please read first before buying. If you want better netflix experience , just pay the 14.99 to netflix instead of 1.99 you pay with us
2) I send You 1 netflix , 1 disney+ , and 1 disney+ & Hulu account which are all working now. You got 2 extra accounts for free.


edit: Thank you for your understanding, client satisfaction always first !

Rated 1 out of 5 stars
Keycheap logo

Reply from Keycheap

Bonjour, nous sommes navrés d'apprendre que vous avez eu un soucis avec un compte. Nous vous avons contacté par mail et avons remplacé votre compte gratuitement.

Merci de passer directement par le support email pour un remplacement immédiat en 24h!

Show reviews in all languages. (142 reviews)

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