The quote team were efficient and friendly when providing me with the exact replacement I needed. The product was like for like replacement, just 20 years apart but actually needed the opening cut... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great loft ladder. First ladder turned up damaged in transit, very easy to call and speak to a human, Kritika had a replacement organised and out for delivery within minutes of my call which arrived... See more
Company replied
I ordered a pair of blinds for our two Keylight roof windows, using the code On the window I confirmed the size. These were delivered very promptly and I installed them following the included guid... See more
Company replied
The blinds were well packaged and arrived on time. The blinds were fairly easy to install in a Conservatory with 2 skylight windows.I had to remove a previous solar blind from Keylite which had broken... See more
Company replied
Company details
- #116 of 124 best companies in Manufacturer
- #4 of 4 best companies in Aluminum Window Manufacturer
- #41 of 45 best companies in Blinds shop
- #37 of 39 best companies in PVC windows supplier
- #35 of 39 best companies in Window supplier
Written by the company
Keylite Roof Windows is proud to be known for innovative designs. Keylite offers a full range of pitched roof windows, flat roof windows, blinds, timber loft ladders and flashings. We believe that every product produced should provide the very best in innovation, quality and value for money. With a focus on design technology, unrivalled service and renowned product support as standard, we provide not only the practical choice for professionals but the reliable one for homeowners alike. Our award-winning, patented, and completely maintenance-free roof solutions are trusted by leading housebuilders across the UK for their reliability and performance.
Guarantee
We are confident that our products will give trouble free performance throughout it's lifetime and beyond.
Keylite Roof Windows and Flashings are covered by a 10-year guarantee, with a 20-year guarantee on Polar White PVC Centre Pivot Roof Windows. We are confident that our products will give trouble-free performance throughout this period and beyond. All electric components, blinds and accessories are covered by a 3-year guarantee.
Contact info
Unit 3 Gateway Road, Burton Gateway., DE13 8FL, Burton upon Trent, United Kingdom
- 01283 200198
- customercare@keyliteuk.com
- keyliteroofwindows.com
4.1
Great
867 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered my Keylite windows from a…
I ordered my Keylite windows from a supplier rather than direct, but had to get in touch with Keylite for some advice and support. The support representative, Daniel, was incredibly helpful in answering my query and even offered to send out the correct part to allow me to open the handle on my window - free of charge! What an absolute pleasure to deal with, their products are top notch as well and I am happy that I chose Keylite over other similar brands!
1 September 2025
Unprompted review
Reply from Keylite Roof Windows
Thank you for taking the time to share your experience with us regarding your recent interaction with our support representative, Daniel. We are delighted to hear that he was able to assist you effectively and provide the necessary guidance for your Keylite windows.
It is always our goal to ensure that our customers receive not only high-quality products but also exceptional service. We appreciate your recognition of Daniel’s efforts and are pleased that he could facilitate a solution by sending out the correct part at no additional cost.
Your satisfaction is paramount, and we are thrilled to know that you are happy with both our products and services. Should you have any further questions or require assistance in the future, please do not hesitate to reach out.
Thank you once again for choosing Keylite over other brands.
Best regards
The Keylite Team
Keylite customer service second to none. Purchased a demo stock window from a…
Purchased a demo stock window from a local supplier however, when it was delivered, I noticed it had been damaged during the delivery and the window would not close. When I spoke to the supplier, they didn’t really want to know and so I called. Keylite directly and spoke to them. They asked for some pictures and a full description and sent me a whole new lock and spares that they suggested would fix the problem. It fixed. the problem but not only that, keylite were speedy friendly and there was no charge for the repair. I cannot rate this company highly enough. I was expecting a bill and they just wanted to put the issue right. It’s a shame the company purchased it from didn’t feel the same way… So.keylite, thank you so much for your help – much appreciated
22 August 2025
Unprompted review
Reply from Keylite Roof Windows
Dear Paul,
Thank you for taking the time to share your experience regarding the recent issue with your demo stock window. We are delighted to hear that our team at Keylite was able to assist you promptly and effectively in resolving the problem.
We strive to provide exceptional service and support, and it is gratifying to know that our efforts made a positive impact on your situation. Your feedback about the local supplier’s response is duly noted, and we appreciate you bringing this matter to our attention.
Should you require any further assistance or have additional feedback in the future, please do not hesitate to reach out. We value your business and are here to help.
Thank you once again for your kind words about Keylite.
Best regards
The Keylite Team
We ordered a blind which unfortunately…
We ordered a blind which unfortunately turned out to be the wrong size. When we requested a refund, instead of receiving the full amount back, we were charged what the company described as a “collection charge and restocking fee.” This was disappointing and felt unfair, as the item was returned unused and in its original condition. Customers should be made clearly aware of such hidden charges before ordering, as it leaves a poor impression and discourages future business.
30 July 2025
Unprompted review
Reply from Keylite Roof Windows
Hi Hannah, Sorry to hear the experience didn't meet your expectations. We’ve requested more information regarding your order and will be in touch shortly to resolve this. Thank you for bringing this to our attention. Thanks, Keylite
Fabulous Experience and Service
Within an hour of emailing the excellent customer care team I had a reply with a proposed visit date to repair our skylight window. The engineer Luke arrived dead on the agreed time and even had the required parts to fix the window. The damage had been caused apparently by the original installer. This has been a very happy experience from this excellent company
18 August 2025
Unprompted review
Reply from Keylite Roof Windows
Dear Ian,
Thank you for taking the time to share your positive experience with our customer care team and engineer, Luke. We are delighted to hear that your Roof window repair was handled promptly and efficiently.
At Keylite, we strive to provide exceptional service, and it is gratifying to know that our efforts met your expectations. We appreciate your understanding regarding the initial installation issue and are glad we could resolve it swiftly.
Your feedback is invaluable to us as we continue to improve our services. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for choosing Keylite Roof Windows.
Best regards,
The Keylite Team
I had an issue with my skylight and was…
I had an issue with my skylight and was under warranty. They sent someone out within a week, the person was really helpful and solved it quickly. Made an effort to provide me further details about my warranty. Very positive experience. It’s hard to find trustworthy companies so next time I replace my skylights etc it will be with this company.
7 July 2025
Unprompted review
Reply from Keylite Roof Windows
Dear Emma,
Thank you for taking the time to share your positive experience with our service. We are delighted to hear that your issue was resolved promptly and that our technician was able to assist you effectively.
At Keylite, we strive to provide exceptional service and support, especially when it comes to honoring warranties. Your feedback reinforces our commitment to maintaining trust and reliability in our customer relationships.
Kindest Regards
The Keylite Team
Absolutely terrible experience
Absolutely terrible experience. Blind is one of about 5 I have but was sent without a part, when I asked for a replacement blind they sent the part, which I fitted but wasn't right and the blind has ripped off the frame ans damanged. They won't send me a replacement or give a refun despite me knowing my consumer rights. Will never use again.
20 June 2025
Great product-shame about delivery driver
Great product. Quite easy to install, even balancing on a step ladder. The only negative was the parcel delivery guy, who couldn’t be arsed to knock the door or ring the bell and literally threw the boxes on the drive, took a photo and sped off. Maybe it’s time to consider other delivery companies?
Apart from that all was good.
19 June 2025
Reply from Keylite Roof Windows
Dear Paul,
Thank you for taking the time to share your experience with our product. We are delighted to hear that you found it easy to install and that it met your expectations.
However, we sincerely apologize for the inconvenience caused by the delivery service. Your feedback regarding the delivery experience is invaluable, and we will certainly take it into consideration as we evaluate our shipping partners. Ensuring a positive customer experience is our top priority, and we appreciate your input in helping us improve.
If you have any further concerns or need assistance, please do not hesitate to reach out. We are here to help!
Best regards,
The Keylite Team
Reply from Keylite Roof Windows
Dear Mark,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our product easy to install and visually appealing.
Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. If you have any further comments or suggestions, please feel free to reach out.
Best regards
The Keylite Team
Pros:Quick delivery, easy to install, good qyality
Pros:
Quick delivery, esay to install, good quality
Con
High price
18 June 2025
Reply from Keylite Roof Windows
Thank you for taking the time to share your feedback regarding your recent experience with our product. We are pleased to hear that you found the delivery quick, installation easy, and the quality satisfactory.
We also appreciate your honesty in highlighting the pricing concern. We strive to offer competitive prices while maintaining high standards of quality, and your input is invaluable as we continue to evaluate our pricing strategy.
If you have any further comments or suggestions, please do not hesitate to reach out. Your satisfaction is important to us, and we are committed to improving our services based on customer feedback.
Best regards
The Keylite Team
Check KEYLITE out !
Firstly I am fed up of getting 'reminders' to review your company. In March 2025 my neighbour and I agreed to renew our roofs as the 100 year old semi's were beginning to show their age . Both of us had VELUX windows in the roof but were 40 years old . The builder explained that he would be unable to get repair kits for the aging excellent VELUX windows . So he recommended renewing the existing windows with KEYLITE replacement . Despite the additional costs both of us agreed . The replacement windows were delivered in late MAY 2025 . However two had been damaged in transit so a further delay was anticipated . Ultimately the windows were delivered BUT not a straight forward swap. The roofer was good as his word and eventually fitted the KEYLITE windows . The quality is excellent ,finish in white is faultless. Very happy with the product . I had VELUX blinds on the original windows but they would not fit the KEYLITE fittings so I had to order new KEYLITE blinds . They arrived in decent time and are of good quality and relatively easy to fit ,which I did . On the whole I am quite satisfied with KEYLITE and would suggest a customer consider them.
18 June 2025
Reply from Keylite Roof Windows
Dear Adrian,
Thank you for taking the time to share your detailed feedback regarding your recent experience with our Keylite windows. We appreciate your insights and are pleased to hear that you are satisfied with the quality and finish of the product.
Your comments about the blinds are also valuable, as they help us understand how we can improve our customer experience further. We strive to ensure a seamless transition for all our customers, and your suggestions will certainly be taken into account.
Thank you once again for your thoughtful feedback. Should you have any further questions or require assistance in the future, please do not hesitate to reach out.
Best regards,
The Keylite Team
Pricey - but function ok
Blinds function ok, however the materials used for this order are not the best quality which doesnt reflect the premium pricing
22 June 2025
Reply from Keylite Roof Windows
Dear Stephen,
Thank you for taking the time to share your feedback regarding your recent order. We appreciate your insights and are glad to hear that the blinds function as intended.
However, we sincerely apologize for any disappointment you experienced with the quality of materials used. We strive to provide products that meet our high standards and reflect the premium pricing associated with them. Your comments are invaluable in helping us improve our offerings.
Kind Regards
Blinds not fitting window
I purchased 3 x rooflite blinds giving the sizes of the Keylite windows
only 1 of the blinds actually fitted the window. The other 2 blinds are slightly too wide to fit into the window opening properly and have not yet been fitted
19 June 2025
Quality, well designed product
I recently bought a loft ladder from Keylite and happy with the experience overall. Ordering and delivery was quick and hassle free. The loft ladder feels well made with some innovative design features that made installation easier. It is a little bit tricky trying to remove and re-attach the ladder from and to the frame during installation as the brackets tend to foul on the hinges and springs but otherwise a well made product and I'm more than happy with it.
16 June 2025
Reply from Keylite Roof Windows
Dear Niamh,
Thank you for taking the time to share your experience with your recent purchase of a loft ladder from Keylite. We are delighted to hear that you found the ordering and delivery process quick and hassle-free, and that you appreciate the innovative design features of our product.
We also value your feedback regarding the installation process. We understand that removing and re-attaching the ladder can be challenging due to the brackets interfering with the hinges and springs. Your insights are invaluable, and we will certainly take them into consideration as we continue to improve our products.
If you have any further questions or need assistance, please do not hesitate to reach out. We are here to help!
Thank you once again for choosing Keylite.
Best regards
The Keylite Team
Excellent product however instructions…
Excellent product however instructions could do with some improvement
16 June 2025
Reply from Keylite Roof Windows
Dear Peter,
Thank you for taking the time to share your thoughts on our product. We are delighted to hear that you find it excellent!
We appreciate your feedback regarding the instructions and understand how important clear guidance is for a positive user experience. Your insights will be invaluable as we work on improving our documentation.
If you have any specific suggestions or further comments, please feel free to share them with us. We are committed to enhancing our products and ensuring complete satisfaction.
Thank you once again for your valuable input.
Best regards
The Keylite Team
Replacement remote took 4 weeks to come…
After a long wait to receive our replacement remote we eventually received the incorrect remote. My email went unanswered so I phoned the company and was talking to a very helpful lady who sorted it out.
16 June 2025
Reply from Keylite Roof Windows
Dear Serena,
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the inconvenience you faced regarding the incorrect remote and the delay in our email response.
I’m glad to hear that our representative was able to assist you effectively over the phone. We strive to provide excellent customer service, and it’s reassuring to know that we could resolve your issue.
Your feedback is invaluable as it helps us improve our processes. Please feel free to reach out if you have any further questions or concerns. We appreciate your patience and understanding.
Best regards
The Keylite Team
Very good quality blackout blind
Very good quality blackout blind. The product code on the window made ordering easy. Fitting instructions could be clearer.
16 June 2025
Reply from Keylite Roof Windows
Dear Rodger,
Thank you for taking the time to share your feedback regarding our blackout blinds. We are delighted to hear that you found the quality of the product to be very good and that the ordering process was straightforward thanks to the product code.
We appreciate your suggestion regarding the fitting instructions. Clear and comprehensive guidance is important to us, and we will review this aspect to enhance our customers' experience.
If you have any further comments or need assistance, please do not hesitate to reach out. We value your input as it helps us improve our products and services.
Best regards
The Keylite Team
They can’t tell a rectangle and square apart
We have a Keylite skylight installed in our new build property which we wanted to order blinds for. We input the serial number on the window sticker onto their system which comes up as P04A and 780mm x 780mm (a square shape). Now, our skylight is very obviously a rectangle, so I measured it, coming up at 71cm width and 110cm drop. I enquire with them and after explaining everything the first agent asks if I’m sure of the measurements, to which I’m baffled because it’s undeniably not a square. Most obviously a mistake has happened on their side during recording the serial number and I explain to them the clear difference in measurements, and ask to speak to someone higher hoping they’d have more information. Unfortunately, it’s exactly the same thing, and despite the fact that I have provided measurements and pictures with the Special Size sticker PZZ and explaining AGAIN, she goes “I don’t know where the measurements (the ones I provided) are from and there could be an error on that side”. She insists that their process is rigorous and it’s basically impossible to make a mistake. They give me a square and I’m looking at a rectangle. I gave up emailing back because I couldn’t deal with more of that stupidity and reluctance to admit that a mistake has been made on their system. Both agents Alicia and Diane should just be sent back to kindergarten to get a new diploma as they don’t understand the difference between a square and a rectangle. They’ve basically lost a customer as I had two skylights I was going to purchase automatic blinds for.
13 July 2025
Unprompted review
The remote arrived but cannot be…
The remote arrived but cannot be programmed to the window. After calling for assistance, I was told I would be called back and havent.
15 June 2025
Quality of blinds
12 June 2025
Very well designed and built window,
The window itself is great, and the installers said they prefer this window company over others because Keylite windows are so well designed (the trickle air flow with built in fly screen is excellent), built and more straight forward to install.
The only improvement I can say refers to the blind and not the window (which is great). Because of the depth of the surrounding window frame the blind can't be shut fully using the pole because the screen knurl at the end of the pole just slides out of the screen's curved metal edge as the pole meets the edge of the window sill; I have to use a foot stool to reach up and close the blind's last couple of inches.
12 June 2025
Reply from Keylite Roof Windows
Thank you so much for taking the time to leave this incredibly valuable and detailed feedback.
We are absolutely delighted that you think the window is great, and we were particularly pleased to hear the positive comments from your installers. Hearing that professionals in the field prefer our windows because they are well-designed and straightforward to install is the best compliment we could hope for.
Regarding the issue with operating your blind, thank you for bringing this to our attention. We are sorry for the inconvenience this is causing; that's not the seamless experience we want for our customers.
Thank you again for choosing our company and for providing feedback that helps us improve.
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