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Written by the company
Gyroscoopweg 66, 1042AC, Amsterdam, Netherlands
3.2
34 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I rented furniture for a short time. Communication and delivery went really fast. Good quality of the furniture!
Reply from KeyPro | Furniture Rental
Thank you so much for your wonderful review! We’re very happy to hear that you were satisfied with the speed of our communication and delivery, as well as the quality of the furniture. It was a pleasure to assist you, and we hope to welcome you again in the future.
As my previous review was taken down. THEIR SITE STOCK IS A LIE!since august 14th am still waiting for my refund after experiencing the most horrible and even dare to say racist customer support.
Do not rent from this site.
Reply from KeyPro | Furniture Rental
Good afternoon Isa,
We’re sorry to hear you're still feeling disappointed. As discussed, your refund has been fully processed on our side. Since the payment was made by credit card, the final transaction is now in the hands of your card provider. This can take a few working days, depending on their procedures.
Regarding your comment about our stock: at KeyPro, we work with a circular and dynamic inventory, which means that stock levels can change quickly. This is something we always try to communicate clearly during the ordering process. In your case, this unfortunately led to a mismatch in your order, and we’re sorry if this caused confusion or inconvenience.
We take all feedback seriously and are constantly working to improve our services and communication. Your feedback helps us reflect and refine our processes, and we appreciate that.
Lastly, we want to be clear that we treat all customers with respect and fairness. Allegations of racism are extremely serious and do not reflect our values or the way we operate.
If there's anything else we can support you with, feel free to reach out directly.
We have rented furniture for 8 months. In servicing the people are friendly and attentive. The quality of the furniture is very disappointing and they were not well put together. (missing screws, half completed set up)
Returning the furniture was a painful exercise with no clear guidance in advance nor knowing the actual pick up time. Afterwards we received a delivery report claiming furniture was dirty and had to be cleaned and furniture was broken and/or damaged. So putting aside we did not agree with this assessment, let's talk about the next part...
For all damaged stuff full new price was charged not taking into account the depreciation for the months of rent. Furthermore the new price charged was higher than what you can buy the exact same furniture for online. This means in the end they received thousands for a set of furniture not even worth half.
Upon complaints I was told I had to take it as this is how they do business (mind you the contract does not specify how damage is calculated)
Reply from KeyPro | Furniture Rental
Thank you for sharing your feedback. We are sorry to hear that your experience with us did not meet your expectations. We take every review seriously and continuously evaluate our processes to learn and improve.
Our approach is focused on sustainability and the reuse of furniture. To remain transparent, we always prepare reports including photos at the time of delivery, during service, and upon collection. If an item is returned in a condition that requires cleaning, there are costs involved for us to have it professionally cleaned.
When a product is returned damaged or defective and can no longer be repaired or reused for future rentals, we carefully assess whether this damage occurred through normal use or through improper handling. Normal wear and tear or usage marks are never charged to the customer, and items that show signs of standard depreciation are written off at our expense. Costs are only charged in cases where the product cannot be reused due to misuse or breakage, and in those cases a detailed report with photos is always shared with the customer.
We regret that this was not your experience, and we will take your comments into account to further improve the clarity of our process and communication.
1. They cant guarantee the items which you order and pay for can be delivered (their inventory system is based on warehouse availability at the moment of ordering, this does not mean those items are available at the time of delivery) --> this makes their online order / payment option worthless.
2. They gave me 3 different quotations to furnish the same apartment for 1 month:
- For the first one (total 1,850 euro for 1 month, incl. delivery and installment), they added 500 euro for "styling", but when asking for details, they could not clearly explain the value add between "styling" and "installing"
- For the second one (which I completed online), the total quotation was 1,458 euro for 1 month, incl. delivery and installment
- For the third one (total 1,747 euro for 1 month, incl. delivery and installment), they suddenly added 300 euro extra for a "lift" (which was not included in the other two quotations)
3. Their customer service is incompetent, rude and not immediately following up on queries
100% recommend. Super easy and quick to book with them, and were always quick to reply to any of our emails
Reply from KeyPro | Furniture Rental
Thank you for your positive feed feedback. We are happy to serve you in the future!
The furniture is OK the delivery service was good. However, the company was very inflexible when it came to scheduling the pick-up. When it happened, they took our own pillows and bedding set by mistake - an honest mistake, and that is fine - but it has not been a priority for the company to give it back. Pick-up was on Wednesday, and "we would be lucky" if we get it back next week.
Very poor customer service.
Good selection of furniture for a competitive price. We rented furniture for a short period and it all went smoothly from delivery, set up to pick up at the end of the rental period. No complaints about the furniture, it all looked good and definitely not worn down. I would have preferred to get the same set of chinaware and same for the sets of bedlinen but it wasn't a big deal and we had enough of everything.
We have rented furniture for 2 years. All good quality and good service from the company. We would definitely use Keypro again if we needed to rent furniture for a home.
I like the concept. They have nice items and I appreciate the fast communication!
The entire team is sharp, friendly and flexible—everything you need for your transition.
Keypro had a great selection of furniture for a competitive price. They were fast to deliver and set everything up fantastically.
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