Keystone Wallet Reviews 686

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I read several reviews from users of the Keystone cold wallet. Most were very positive reviews. I was thinking of returning the products when I discovered that they were manufactured in China. Keyston... See more

Company replied

Rated 5 out of 5 stars

I purchased the Keystone Tablet Plus and it has been a significant upgrade to the steel plate that I previously used to hammer my seed phrase onto. I found it easy to insert the characters into... See more

Company replied

Rated 5 out of 5 stars

Excellent quality, stainless steel, looks durable and long-lasting. Perfect for storing your seed phrase offline. If it had a lock included, it would have been even better. Especially since for this... See more

Company replied

Rated 5 out of 5 stars

I was very happy with the information I reviewed about the product, I was happy with how the equipment was purchased, handled and delivered. The product came very well presented and I was pleased with... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Keystone is a hardware wallet designed for users who want to manage their cryptocurrency assets with ease, security, and versatility. This device offers compatibility with various cryptocurrencies and blockchain applications, making it an ideal choice for both novice and experienced users. The device boasts a 4-inch touchscreen, which provides an intuitive interface for easy navigation and management of assets. Unlike traditional hardware wallets, Keystone eliminates the need for button mashing and ensures that users can manage their assets without any hassle. Overall, Keystone offers a convenient, versatile, and secure way for cryptocurrency enthusiasts to manage their assets. Its compatibility with multiple cryptocurrencies and blockchain applications, seamless integration with MetaMask Mobile, and high-security standards make it a reliable choice for users who value convenience and security.


Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

686 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Switching from Ledger

Switching from Ledger, I am impressed by the quality of this hard wallet.
You'll need a bit of time to adapt as it's a full air gapped wallet but once you get it, it is really a great experience.
Thanks for your work

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Very smooth experience

Very smooth experience. Was actually able to add delivery instructions through the carrier at the last minute.
All items (3 pro, case and tablet) are high quality.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Next level

Super easy setup and feeling much more secure already. Great device, I can recommend, if you have any amount that you would be sad about to lose.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

They are scammer and deliver nothing

They are scammer, as they did a scam with me as they delivered me nothuing and once I told them and shared everi parcel lost confirmation they said please share we will send you a replacement but they delivered nothing so once you will place order at their official website they will give you a tracking id but after some days they mark the order being deliverd in enclosed porch but actually you will recive nothing at all and even once everi will accept the parcel is lost they will use delay tactic but will not send you what you paid for and lastly you will have no choice except chrgeback so please be aware with this scam company.

8 September 2025
Unprompted review
Keystone Wallet logo

Reply from Keystone Wallet

Hi there, please allow us to explain. Once we receive any logistics-related inquiries, we immediately contact the shipping and delivery partners to verify the information. However, for packages that have been confirmed as delivered — with proof of delivery such as photos or a signature — we’re unfortunately unable to conduct further verification.

If convenient, please email us at support@keyst.one
with your order number. We’ll do our best to assist you in resolving the issue. For items that are indeed lost, we’ll help you file a claim with the logistics company and also provide appropriate compensation.

Once again, we sincerely apologize for the inconvenience and truly appreciate your understanding.

Rated 5 out of 5 stars

My first hardware wallet

Product works great. Very clean interface and easy to use. Device fits in the palm of my hand which I like. I was mostly looking to use it for XRP and XLM so perfect for my needs. The device was boxed very well. Thought it was cool the package can be used as a hidden“drawer” with the adhesive pad included. Very clever and eco friendly design.

One thing I could critic would be the device wasn’t already updated to the recent firmware. I get that you have the option to choose between bitcoin only or multi coin use when updating it though. Not a big deal to update, but it does take some time to do (~30mins) with the install/verify and multiple updates.

In addition, I am eager for more wallet integrations like exodus, trust wallet, Bifrost, etc.

Lastly , the corresponding nexus app is good to see your actual balances on the hardware wallet, but needs more coins added (xlm, ada, and other major coins would be preferable). I’ll leave a review for that on the App Store though. ;)

I’m really pleased with my purchase and look forward to the future developments to the device and the app.
Keep it up, Keystone!

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly Satisfied with My Purchase

I’m very happy with my Keystone 3 Pro. The quality and performance are excellent, and it has exceeded my expectations. Now my crypto are safe and secured. Great job!

6 September 2025
Unprompted review
Rated 5 out of 5 stars

It is like a smartphone

It is like a smartphone. Very easy to use, generates wallet address immediately. All you need is the keystone device and the smartphone to complete transactions.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

The Keystone tablet punch feels durable…

The Keystone tablet punch feels durable and I expect it to protect the seed in any unfortunate event. The price is pleasant considering the competition, shopping experience and shipping are something I can't say anything negative about.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent purchasing process…

Excellent purchasing process exclamation point had to email Support to get the Ledger conversion 20% off the response, place the order, and received all my items brand new and sealed within five business days.

Thank you!

24 August 2025
Unprompted review
Rated 2 out of 5 stars

Took a long time to arrive then said it was compromised

First it took an unusually long time to receive the product. When I recieved it I followed directions to verify it. The site said ok while the unit said it has been breached. I notified and reply came back saying another up to 72 hours for support or go to discord and to keystone group to ask questions. On the group several entities said they were customer support and the most official looking one wanted me to follow some link they gave me. I don't feel good trusting anyone on discord and I'll probably wait till Tuesday. Mean while I am having to leave my crypto on the exchange. I paid fair money for this item . It took a long time to get here and it doesn't work. Not Happy.

25 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look