A few years ago I had a fob replaced and I got it in a few days. It’s completely different now. I paid extra and my receipt clearly says that turnaround is 2 to 3 days from order to delivery. I receiv... See more
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See what reviewers are saying
Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... See more
We ordered remotes, and the experience was not pleasant ... more than 3 weeks they haven't received, they said 2 or 3 dates, but missed. Then I request to speak with the manager, Nathan, and he pro... See more
A little rocky from the start, however Keyzee went above and beyond to rectify the situation. The key did not fit the lock, however we worked out that it was the lock barrel and not the key. They acci... See more
Company details
Written by the company
We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.
Contact info
14 Ellis St, South Yarra VIC, 3141, Melbourne, Australia
- 0370462418
- customersupport@keyzee.com.au
- keyzee.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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My first time dealing with Keyzee and…
My first time dealing with Keyzee and it was quick and efficient.
Abraham stepped in to answer a technical glitch with out waiting and from this I am very happy to recommend Keyzee.
Great customer service.
Incredibly efficient and helpful!
Impeccable customer service
I was very happy to learn that I could access my building through the common entry of the building adjoining mine which is closer for me to access my apartment
However I paid for a swipe key to access that building but instead was sent the same one I already had
I referred this to the property manager who referred it to Keyzee and Brian contacted me very promptly and after conferring with his manager is now going to send me the swipe I originally requested at no further cost as I have already paid a substantial amount of money
The customer service of Keyzee is second to none and I wouldn’t hesitate in recommending them
Mary-Ann
I hope this only happened to me.
My first 2 phone calls were a waste of time, I was hung up on twice trying to resolve a simple task of ordering a FOB.
Once the FOB was eventually ordered I was told that it was not available. Complete last of any customer service or personal follow up.
Without the assistance of my Body Corp, I would be still waiting.
Also delivery was not as advised, but this could be another issue.
Finding out where the parking sport for…
Finding out where the parking sport for my flat was a easy phone call away. Thank you
Good service
A little rocky from the start, however Keyzee went above and beyond to rectify the situation. The key did not fit the lock, however we worked out that it was the lock barrel and not the key. They accidentally sent the second key to wrong address, but went out of their way to address the problem. VERY good service from Abraham. He was professional and polite.
fobs should not cost more than $100
This company charged 110.48 for a replacement fob. After being paid that amount they then send another account for 145.00 callout fee. Total cost 255.00. I have previously had fobs replaced by other companies for less than $100. The callout fee amount is not disclosed before they first take your money and the explanation for the extraordinary cost just doesn't make any sense technically or morallly. After barking angrily at this company they have eventually done the right thing and I congratulate them for that. I do hope their next customer benefits from this experience and does not fork over high fees for something simple

Reply from Keyzee
They takes long time to delivered my parcel. So it’s on avarag.
It’s ok, you have to more focus the time of delivery. Because when you request key or Fobs, than you should think about agency. My only concern the time you are taking for delivery the items. Other than all good.

Reply from Keyzee
First Rate. Many Thanks.
When keys and remotes go missing or do not work Keyzee came to the rescue in a fast and reliable manner. Their accessibility and customer service was first rate. Many thanks.
Too slow and inaccurate
The process took too long and the remote was mailed to the wrong address, which went against what the name suggest (not at all easy or quick).

Reply from Keyzee
Easy to order and came in post to my…
Easy to order and came in post to my address it was very easy transaction thanks

Reply from Keyzee
5 Stars
I work for Caine Real Estate, we have ordered keys through this company and they have always been efficient!
Cheers
Manny - CRE
Very unprofessional company gave us the…
Very unprofessional company gave us the run around, lied and harassed us. Please don’t use this company dealing with them was one of the most anxious experiences

Reply from Keyzee
Fast & efficient
Fast & efficient.
Customer service by Abraham response was swift.
Thank you
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