www.keziefoods.co.uk Reviews 

1,209
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Bought the 'Living on the veg' 6 lightly seasoned vegan sausages, however my 5 year old developed bright red cheeks and forehead after. There is no allergy advice or full ingredient list on box? I tho... See more

Rated 4 out of 5 stars

Dispatch and product were fine. Only issue was in not being able to order at reasonable time with being told of non availability throughout year until shortly before Christmas. This made family eating... See more

Rated 5 out of 5 stars

SUCH A REFRESHING CHANGE OF MEATS TO THE USUAL HUM-DRUM ONE FINDS IN THE SHOPS; BOUGHT QUITE A LIST OF DIFFERENT FOODS AND HAVE TO SAY, TOP MARKS KEZIE, MOUFLON= GORGEOUS, PIES= BEAUTIFUL AND THE SCAM... See more

Rated 5 out of 5 stars

Amazing company. Such a wide range of delicious meats. Recipes and inspiring ideas too. Very helpful, friendly staff. Collect or have your order delivered in special container. My meat i... See more

Company details

  1. Butcher

Written by the company

We'd love to hear from you. Email: info@kezie.com or call 01361 884 006.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

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No recent history of asking for reviews

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4.1

All reviews

(1,209)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Happy

2nd order from Kezie, very VERY happy. The wild boar & apple sausages are really good. But the Wood Pigeon breasts are fantastic! I made a lovely game stew with the mix that they do too.

Highly recommend, will defo be back.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Good food

Good food, and even better customer service. They forgot some of my order and sent it out the next day without any delays. Would definitely be ordering again.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Renndier Meat

I want to thank the team at kezie foods for my order of Renndier Meat. It was amazing for my Christmas Day meat protein. It was a very strong pungent taste. I no longer drink but the Renndier meat tasted like it was marinaded with red wine. I will be ordering the meat again and will be trying there horse and zebra meat next.

25 December 2023
Unprompted review
Rated 4 out of 5 stars

quality products and service

very pleased with the items i bought and the cost. It was delivered on time. the website is easy to use
my only criticism is i did not realise the pheasant breasts i bought would be all together. As the only meat eater that was a minor problem. other companies supply them in packs of 2.

24 December 2023
Unprompted review
Rated 2 out of 5 stars

Very Disappointed

Very Disappointed. They advertise certain meats for sale, but they NEVER have them in stock. In addition, the meat they sent me had been frozen many months before I received it. The reason I would not use this company again is because, despite sending them numerous support queries I have never had the simple courtesy of a reply. I do not want to deal with a business that takes your money, and then just ignores you.

15 September 2023
Unprompted review
Rated 2 out of 5 stars

Disappointing

Our compete order was unfortunately unfulfilled. Deeply disappointing as the item missing was destined for a Christmas dinner party this week.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

MOAR

Couldn't say a bad word about Kezie. I was apprehensive at first but the quality of meat is exceptional and have resulted in some beautiful home made dishes.
I plan on ordering many more items!
Ontop of that, the customer service is have received is top notch (shout out to Sophie! ✌️) and see myself being a regular customer.

Don't change, Kezie!

15 December 2023
Unprompted review
Rated 4 out of 5 stars

Good meat from order but no communication regarding a possible next one.

Good meat not a problem with that but I read on their website they accommodate orders so sent a query and heard nothing back, been over a fortnight now. So i’m not so confident if an issue arose or if I was to need specific adjustments that they would be adhered to or even listened to. Meat is solid so happy to carry on ordering and not sure how busy they are but better and quicker customer service would be appreciated, especially going forward.

Thanks for reading

8 October 2023
Unprompted review
www.keziefoods.co.uk logo

Reply from www.keziefoods.co.uk

Hi LE, I am sorry to hear that you have sent an email and we haven't responded. We are a small team and pride ourselves in delivering great customer service. If you can let me know about the issue you have with us, I will be happy to help - please feel free to contact me directly on clares@kezie.com.

I look forward to hearing from you.

Rated 2 out of 5 stars

Poor quality meat

On the plus side the buffalo meat was well packaged and bc arrived on time. On the negative side the meat was of poor quality. I cooked it medium and was expecting melt in the mouth quality. Sadly it was so tough it was impossible to chew and swallow. I did email the company but no reply. Unlikely to use agsin

24 September 2023
Unprompted review
www.keziefoods.co.uk logo

Reply from www.keziefoods.co.uk

Hi Sue, Many thanks for your comment. We are really sorry to hear that your Buffalo product was chewy; we do pride ourselves in producing quality products. If you would like to call me directly in the office, I will be very pleased to help in this matter.

Rated 5 out of 5 stars

Excellent 👌

As a staunch lover of Ostrich meat this is the most superior I have ever tasted.
I ordered 10 packs of ostrich mince & I was most impressed with the next day delivery, robust & efficient packaging & it's delicious flavour.

Ostrich meat is very high in protein but low in fat and cholesterol, contains lots of nutrients and omega oils, which makes it an ideal tasty option, offering numerous health benefits.
Both my GP's highly recommended it.

Likewise, the veterinary fraternity recognises its multiple benefits for our pets.
The low fat content is a great choice for any podgy pooch.
Ostrich is also perfect for dogs who have allergies to mainstream meats and this of course is antibiotic-free 👍

So as an all round delicious and healthy option for both people and our pets, I won't hesitate to recommend Kezie Foods and thank them for their proficient and professional service ⭐

2 September 2023
Unprompted review
www.keziefoods.co.uk logo

Reply from www.keziefoods.co.uk

Thank you so much for your glowing review, here at Kezie we all take pride in producing quality products and its always great to hear back from our customers - Thank you for taking the time to review x

Rated 1 out of 5 stars

First and last order from this company

First and last order from this company. They claim they can only send out deliveries using Parcelforce, (see my review on their rubbish service) they obviously haven’t looked very far. Admitted to me other customers had also had delivery problems. Last phone call with them the women talked continuously over the top of me and when I asked if she would permit me to speak said ‘no’ and hung up. Had my refund which was the only thing they got right. Needless to say my business is going elsewhere!

The company has replied admitting their shortcomings however claiming I was rude, which I was not. If they consider someone telling how it is it to be rude so be it. I will take them refusing to let me speak and abruptly hanging up to be the same!

21 August 2023
Unprompted review
www.keziefoods.co.uk logo

Reply from www.keziefoods.co.uk

Unfortunately, last week, we had a few issues with Parcelforce, and despite us using a 3rd party for all our deliveries, we acknowledge that any issues with deliveries are ultimately our fault. We made every effort to keep you informed throughout the day, but sadly, you were not willing to be realistic about the outcome of the situation. We were in contact with Parcel Force multiple times during the day, and we tried all we could to get your delivery to you on the intended delivery day. When Parcel Force admitted that it would not be possible, we organised for your parcel to be delivered the next day.

Being an online shop, the courier we use plays a large role in our daily operations. Because of this, we have trialled every courier that offers next-day delivery from our business in the Scottish Borders, with Parcel Force being the most reliable in delivering our products. However, regardless of which courier we use, there will always be a small number of instances where there is an issue with the delivery. In these circumstances, we do all we can to resolve the issue in a manner that suits the customers’ expectations.

When this was politely explained, you refused to listen and were extremely rude towards us. As a small business, we greatly care about our employees and the way they are treated, and we do not tolerate them being spoken to in the manner you did by anyone. We are very sorry that you had a negative experience with us that we could not resolve in the way you expected, however, we believe that the situation did not justify the way you treated our employees.

Rated 5 out of 5 stars

Excellent service and product quality

We ordered our meat from Kezie foods as we wanted to try some different meats.
We have now placed two orders and have had no problems whatsoever.
Our order arrived the next day via DPD, still frozen and well packed.
We will definitely be buying our meats from Kezie foods in the future.
Quality meats and service.

26 January 2023
Unprompted review

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