Convenient alternative to going into urgent care. Doctor was friendly enough and helpful. Not impressed with the process to create an account and how long it took to discuss my symptoms before being s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Liked I could just type and not have to talk. However, made a mistake when I reached section to enter current medication I am taking and allergies. I mixed them up as I wasn’t feeling well and no opti... See more
Company replied
The prescriber needs to respond to the pharmacy request in order for me to be able to pick up my birth control prescription. The pharmacy sent me the following message: CVS: Drug update Rx LIN req... See more
Company replied
Having used K Health before, all of my medical history had been retained which saved a lot of time. The practitioner, Carey, was professional and friendly. By asking appropriate questions she was able... See more
Company replied
Company details
Written by the company
K Health is the first health app to offer personalized healthcare based on your symptoms and real people like you. Chat with a doctor, get diagnosis and treatment—no insurance required.
Contact info
n/a, 10001, New York, United States
- 218-KHEALTH (218-543-2584)
- support@khealth.com
- khealth.ai
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect solution for an on-the-go issue…
Perfect solution for an on-the-go issue that arose far from home! The chat feature and ability to send a picture was quick and easy.
14 May 2025
Unprompted review
Reply from K Health
That's wonderful to hear! We designed our service precisely for those moments when an issue arises on the go, or you're far from home. We're so glad our chat feature and the ability to send a picture proved to be a quick and easy solution for you. Thank you for choosing K Health & we hope you will consider us again in the future!
Quality matters!
I had a great experience with K Health’s virtual chat visit. The process was straightforward and efficient—within minutes, I was connected with a knowledgeable provider who took the time to understand my concerns. Communication was clear, and I appreciated the convenience of getting care from home without a long wait. Overall, it was a fast, helpful, and stress-free way to get medical advice. I’d definitely use K Health again for future needs.
-AB
19 May 2025
Unprompted review
Reply from K Health
We're absolutely thrilled to hear about your outstanding K Health virtual visit! It's wonderful that the process felt so streamlined and effective, and that you were swiftly connected with a provider who truly understood your concerns.
We're especially glad that the communication was clear and that you valued the ease of accessing care right from your home, free from lengthy waits. Delivering a fast, helpful, and stress-free way to get medical advice is precisely our aim! Thank you for choosing K Health and we hope you will consider us again in the future!
It was quick and easy
It was quick and easy. I was very happy with the process and received the best result for my issue.
15 May 2025
Unprompted review
Reply from K Health
That's wonderful to hear! We're so glad your experience was quick and easy, and that you were very happy with the process. It's fantastic that you received the best result for your issue. Thanks for sharing your positive feedback!
I was trying to obtain a doctor's note…
I was trying to obtain a doctor's note in order to keep my employment the first doctor who spoke to my filled out a generic doctors note before the visit was ever done. He refused to modify the note, I spoke with another doctor and she refused to help me at all. I promptly cancelled my K health membership.
18 May 2025
Unprompted review
Reply from K Health
I'm truly sorry to hear about your frustrating experience with K Health. That's definitely not the outcome we want for anyone seeking help, especially when your employment is on the line.
It sounds like there was a significant misunderstanding regarding the type of doctor's note you needed. I want to clarify that our doctor's notes are letters confirming a patient was examined on a specific date. We do not include diagnoses on these letters, nor do we excuse time from work or school. We understand how critical specific documentation can be for employment, and it's clear this distinction wasn't made clear, leading to your disappointment.
We take feedback like yours very seriously as it helps us identify areas where we need to improve our service and communication about what we can and cannot provide. We aim to offer supportive and effective care, and it's clear we missed the mark in setting clear expectations for you.
Had a truly disturbing experience with…
Had a truly disturbing experience with this company. Providers are not tech-literate enough to use the platform they are using. Customer support is extremely unprofessional and downright rude in most cases.
1 May 2025
Unprompted review
Reply from K Health
I'm truly sorry to read about your disturbing experience with our company. This is absolutely not the standard of care or service we aim to provide, and I sincerely apologize for the frustration and negative interactions you encountered. Please feel free to send us your details at reviews@khealth.com so that we can look into this further for you.
So easy to set up and the doctor was…
So easy to set up and the doctor was friendly, knowledgeable and efficient! Great bedside manner and timely follow through with lab orders.
14 May 2025
Unprompted review
Reply from K Health
What a wonderful review! We're so pleased you found setting things up to be so effortless, and that your doctor was remarkably personable, insightful, and proficient. It's great to know their demeanor was comforting and that there was expeditious follow-through on your lab orders. Thank you for sharing your experience and choosing K Health; we hope you will consider us again in the future!
The NP who saw me was very efficient…
The NP who saw me was very efficient and considerate
12 May 2025
Unprompted review
Reply from K Health
That's wonderful to hear! We're so pleased your NP was both efficient and considerate. We truly appreciate you sharing your positive experience & hope you will consider K Health again in the future!
Quick same day treatment
I was able to connect with a provider and get quick treatment. I would’ve had to wait a couple days to see my PCP. This service was a much better option to get same day treatment without throwing off the rest of my schedule for the week.
13 May 2025
Unprompted review
Reply from K Health
That's fantastic to hear! We're so glad you were able to connect with a provider quickly and get the treatment you needed without disrupting your week. Providing timely access to care is exactly what we aim for. Thanks for sharing your positive experience & for choosing K Health!
Poor UX between the bot, SMS link, and app.
The doctor hisself was helpful, respectful, kind and knowledgeable. If it were a rating for him alone, he'd be a 4/5. The reason I put one star is that the user experience is so clunky. I took 15ish minutes to fill out my basic details and "set an appointment for 2:30", of which abruptly started ended 20 minutes before that time?
Then, it's like the system times out since I "missed my appointment" that I was actually on time for. I went through the 15 minute pre-screen AGAIN, about 3 times (lost an hour), to try and figure out how to get back to the link where my doctor was. Each time I filled out the prelim questions, it just kept sending me to a new waiting link, and the doctor didn't check in.
My suggestion: Hire software engineering and UX teams that can fix these highly agitating inconsistencies between the softwares not talking to each other and data not syncing the first time it's entered.
13 May 2025
Unprompted review
Reply from K Health
Thank you so much for taking the time to share your detailed feedback. We truly appreciate you highlighting the positive aspects of your interaction with the doctor. It's wonderful to know you felt he was helpful, respectful, kind, and knowledgeable. We agree that those qualities are essential.
However, we are very sorry to hear about the frustrating experience you had with our platform's user experience. It sounds incredibly disruptive to have to repeatedly fill out your information and encounter issues with the appointment timing and linking. That is certainly not the seamless experience we want our users to have.
Your feedback regarding the need for improvements in our software engineering and UX teams is invaluable. We understand how critical a smooth and efficient user experience is, and we are taking your suggestions seriously.
Thank you again for bringing these issues to our attention. We are committed to making these necessary improvements and hope you will consider using our services again in the future to experience a much smoother process.
On Point
While I think my assumption was that I would be able to "view" a doctor online and speak to them (my only slight disappointment), the Dr. I was assigned was extremely detailed oriented in her questions and was very helpful. I received my prescription on that day and I am grateful for the immediacy of the response time.
11 May 2025
Unprompted review
Reply from K Health
We appreciate you sharing your experience! We understand that a traditional "video" call might be what some people expect, and we're always working to clarify our service model.
We're so glad that the provider you were assigned was extremely detailed-oriented in their questions and ultimately very helpful. It's fantastic to hear you received your prescription on the same day and that you're grateful for the immediacy of our response time. Your feedback about the effectiveness and speed of care is truly valuable!
It was fast and friendly service.
12 May 2025
Unprompted review
Reply from K Health
That's great to hear! We're so glad you experienced fast and friendly service. We really appreciate you choosing K Health & taking the time to share your feedback!
I recommend it
I had to use K Health because I couldn’t get my OBGYN to refill my prescription on time and was 1 day behind. I have Anthem, and I realized I have this benefit of 24/7 virtual urgent care. I downloaded the app, signed in, put in all my information, they asked for my state ID, and took a selfie to match it with it. Then they asked me all routine questions as if I were at a doctor’s office. Then I started chatting with a FNP and was able to get my prescription the same day. Everything took less than 1 hour from signing up. I recommend this service.
2 May 2025
Unprompted review
Reply from K Health
Thank you so much for sharing your experience! We're so glad K Health was able to provide you with timely care and get your prescription refilled quickly. We appreciate you recommending our service!
Responsive and convenient.
29 April 2025
Unprompted review
Reply from K Health
That's wonderful to hear! We're so glad you found our services both responsive and convenient. Thanks for taking the time to share your positive experience & for choosing K Health!
Easy and convenient help when I needed it
Having used K Health before, all of my medical history had been retained which saved a lot of time. The practitioner, Carey, was professional and friendly. By asking appropriate questions she was able to diagnose my problem correctly and provide me with the help I needed. The whole process went very smoothly.
3 May 2025
Unprompted review
Reply from K Health
It's fantastic to know your previous experience with K Health made things so efficient this time around! We're thrilled your medical history was readily available and saved you valuable time. It's also great to hear that Carey was professional and friendly, and that her thoughtful questions led to an accurate diagnosis and the help you needed. We strive for a smooth and seamless process, so your feedback is truly appreciated! Thank you for choosing K Health!
It was fast
It was fast, and in the comfort of my home. I was able to chat with a NP, she listened to my problem, I was able to ask question and finally was able to get the medication I needed. Will definitely use them again!
3 May 2025
Unprompted review
Reply from K Health
That's exactly what we aim for! We're so happy you had a fast and comfortable experience from home. It's great to know you felt heard by the NP, had your questions answered, and were able to get the medication you needed. Thank you for being a valued K Health member!
Fast & efficient
Fast & efficient. Got the medicine I needed for a sinus infection and was feeling better quickly.
2 May 2025
Unprompted review
Reply from K Health
Awesome! We're so glad to hear you received the help you needed quickly and efficiently and that you were feeling better soon after getting your medication for your sinus infection. Thanks for the great feedback & we hope you are feeling better!
Easy to use
Easy to use - didn't take long to get the care I needed and a prescription ordered.
29 April 2025
Unprompted review
Reply from K Health
That's wonderful to hear! We're so glad you found our platform easy to use and that you were able to quickly get the care and prescription you needed. Thanks for sharing your positive experience and for choosing K Health!
My prescription wasn’t even sent to the…
My prescription wasn’t even sent to the pharmacy.
28 April 2025
Unprompted review
Reply from K Health
Thanks for reaching out and we are sorry to hear that your prescription wasn't at the pharmacy. Please email us your details at support@khealth.com so we can look further into this for you!
Great Service!
The text exchange was timely and efficient. I was able to get my condition diagnosed and the correct treatment right away.
22 April 2025
Unprompted review
Reply from K Health
That's wonderful to hear! It sounds like you had a really positive experience with the speed and accuracy of the diagnosis and treatment. It's great when things work out so efficiently and lead to quick relief. Thanks for sharing your positive feedback & as always, for choosing K Health!
It was very easy and convenient to get…
It was very easy and convenient to get my issue resolved.
24 April 2025
Unprompted review
Reply from K Health
It's really encouraging to hear that you found the process easy and convenient for getting your issue resolved. Your feedback about the user-friendliness and effectiveness of the system is truly valuable as we continuously strive to make things as seamless as possible for our patients. Thank you for sharing your experience & for choosing K Health!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.