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Kiavi Reviews 

799
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing exceptional support, maintaining clear and consistent communication, and always demonstrating a professional attitude throughout the entire borrowing process. People note that transactions move remarkably quickly, making property purchases highly efficient, smooth, and completely stress-free from start to finish. However, some customers also noted significant challenges with the underwriting team, mentioning frustrating delays and disorganized communication when processing required documents and approvals. A few reviewers experienced slow responses, unhelpful interactions, and difficulties when trying to resolve unexpected issues or obstacles with their files.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting team members who are wonderful to... See more

Service

Reviewers highlight positive aspects of service, noting that the loan approval and underwriting process moves... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive, helpful staff... See more

User experience

Customers had positive experiences with user experience, highlighting an efficient, professional, and... See more

Response time

People report positive experiences with response time, frequently praising staff members for providing timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kirstin at Kiavi has been outstanding. In the past 12 months alone, I've closed over $5 million in loans with her support. She is incredibly on top of every detail, always meets timelines, and is extr... See more

Company replied

Rated 5 out of 5 stars

Restee Ceballos was amazing! She was very on top of everything, responsive, and friendly. The portal website was easy to navigate as well and it was helpful that you all had the insurance vendor, loan... See more

Rated 5 out of 5 stars

We use Kiavi exclusively to fund our real estate projects. Nic on the draws team makes sure our funds are delivered on time keeping our projects moving forward. Over the whole team at Kiavi are wonde... See more

Company replied

Rated 5 out of 5 stars

Nilabjo Chakraborty, was awesome in every way. He was supportive, consistent, and able to push through obstacle with his knowledge and professionalism. He never doubted the mission treated as if... See more

Company replied


Company details

  1. Mortgage Lender
  2. also in
  3. Alternative Financial Services
  4. Non-bank financial service

Written by the company

With more than $30 billion in loans funded since its 2013 founding as LendingHome, Kiavi, a Figure Technology Solutions company, is one of the nation's largest non-bank lenders to real estate investors (REIs). Kiavi harnesses the power of data and technology to offer investors a simpler, more reliable, and faster way to access the capital they need to scale their businesses. Its platform lets borrowers price, apply for, and manage bridge, DSCR rental, and new construction loans, with draw and inspection built into the underwriting system. Today, Kiavi is committed to helping investors revitalize the approximately $25 trillion of aging U.S. housing stock, creating move-in-ready homes and rental housing for communities nationwide. For more information, visit www.kiavi.com. NMLS ID #1125207.

Need capital to fund your next investment property?

Written by the company

Trusted by over 12,000+ real estate investors nationwide, Kiavi provides reliable capital without the typical hassles.
Kiavi is a leading lender for residential real estate investors with flexible loan options, including: Fix and Flip / Bridge, DSCR Rental, Rental Portfolio, and Cash-Out Finance programs.

Low Fix and Flip Rates and Closes in as Few as 10 Days!

Low Fix and Flip Rates and Closes in as Few as 10 Days!

Low Fix and Flip Rates and Closes in as Few as 10 Days!
Waiting on slow and time-consuming funding is a thing of the past. Our technology platform puts the power directly into real estate investors’ hands. Apply for hard money loans, get visibility into the process, and receive funding more quickly. We make applying for financing for your investment properties easy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

799 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(799)

166 reviews in the last 12 months

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Rated 1 out of 5 stars

Kiavi uploaded the wrong bank…

Kiavi uploaded the wrong bank information from an account that has been closed for almost 4 years. The account information Kiavi auto pulled from a fix and flip payment portal I had had years earlier. Soon after Kiavi sold my loan with the wrong payment information. Being I have 18 Investment properties I always set them to autopay. Unbeknownst to me the loan once sold from Kiavi didnt receive any payments for August September and October. Clearly because they had been given the a closed account for payment. When I finally became aware I paid to get my house out of foreclosre status but there was $2500 in default interest to pay in addition to the back payments. I contested and said this not my fault I had no knowledge of this. They told me all I had to do was get a simple letter from Kiavi stating they attached the wrong banking account that they pulled from a previous house years prior... Mary Sheridan the loan Analyst flat out refused to provide the document in such simplicity.
Ultimately, I had to pay $2500 additional after doing 20 houses with kiavi some double deals where they were fix and flips as well as Rental loans. THIS IS ABYSMAL CUSTOMER SERVICE AND I WILL NEVER DO BUSINESS WITH KIAVI AGAIN! After doing business with them for almost 10 years. Do yourself a favor and do business with LIMA ONE Capital if you dont want to be treated like trash!

16 June 2025
Rated 5 out of 5 stars

Always an excellent experience!

We’ve been working with Haley for about a year now, and our experience has been consistently outstanding. She’s incredibly knowledgeable, always friendly, and never fails to answer calls or questions no matter how busy things get.

We’ve thrown a lot her way. Multiple properties at once with tight closing timelines and she handles everything quickly, accurately, and with total professionalism.

Recently, Mari has started working alongside Haley on our files, and we’re just as impressed with her. She’s proactive, highly communicative, and keeps everything moving without missing a beat.

We couldn’t be happier with Kiavi and their team. Their service, reliability, and responsiveness make them a true partner, and we look forward to continuing to grow our business with them for years to come.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and addressed quickly……

Efficient and addressed quickly… however, using an app such as Pruvan, works better because it’s all don’t in real time… having used that app, game changer and is to be highly considered for use by Kiavi

24 October 2025
Rated 3 out of 5 stars

First Closing Hurdles – Hoping for Better Next Time

I recently completed my first closing with Kiavi and found the experience to be quite difficult. Communication was lacking throughout, and my closing date and time were changed multiple times without clear explanations. It was frustrating not being able to get timely or accurate information from the Kiavi team and the assigned analyst. This not only created stress for me but also caused inconvenience for my realtor and closing attorney, who had to constantly adjust their schedules. I hope Kiavi takes steps to improve their coordination and client communication moving forward.

20 October 2025
Rated 5 out of 5 stars

KIAVI is the partner you have been…

KIAVI is the partner you have been looking for! As a new real estate investor, I was looking for a partner that was big enough to support my goals, but which also had the personal touch to answer my questions and treat me like an individual with my own unique strategy and plans. KIAVI made the process extremely intuitive, seamless, and efficient, allowing me to place aggressive offers knowing I had the backing of my finance partner. The process is handled entirely online, but I also have a personal contact that I can call to answer all of my questions to help guide me through the process. Kiavi has been key to me closing my first deal, with deals 2 and 3 already in the pipeline!

20 October 2025
Rated 3 out of 5 stars

We missed closing by three weeks

We missed closing by three weeks. That is a 75% overrun on the projected timeline. The appraiser delayed things considerably, but I didn't get the impression that Kiavi was pushing them to keep things moving.

20 October 2025

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