Kibertan Reviews 73

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were let down by their experience overall. Many people found that the products received were not genuine, often arriving in poor condition or not as described. Customers also reported significant problems with their orders, including items not being delivered, long delays, and incorrect sizes or products. The website itself was frequently criticized for being misleading, with many reviewers expressing concerns about the company's practices. Additionally, the delivery service was unreliable, and attempts to contact the company via phone or email were largely unsuccessful. However, some customers did report receiving their ordered items, with a few even expressing satisfaction with the quality and comfort of the products they received. These individuals mentioned that their shoes were light, comfortable, and supportive, and that the ordering process was easy with quick tracking details and well-packaged deliveries.

What people talk about most

Product

Customers had negative experiences with product, frequently reporting that items received were fake or... See more

Order

People report negative experiences with order. Many customers express significant dissatisfaction, with... See more

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as a... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service. Many customers report that their... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report that the company is uncontactable, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Should have read the reviews before ordering.... ASICS nimbus GEL ordered 3 weeks ago now, tracking number is blocked and no replies from several emails i've sent....obviously not a genuine company.... See more

Rated 1 out of 5 stars

If I could give 0 I would! Ordered some trainers, delivery advertised as 5-7 days. After nearly 4 weeks and several chasing emails where I was told they were stuck in customs from China and intern... See more

Rated 1 out of 5 stars

I’d give it zero if I could. Tried to return wrong size of trainers. Very difficult, non communicative customer service. Eventually accepted return but address given doesn’t accept incoming parcels, s... See more

Rated 1 out of 5 stars

Do not trust! Scammers! This company is a rehash of Gainlier & they’re not to be trusted. If you order from this company, you will receive counterfeit goods & they will not reply to your return reques... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

73 reviews

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Rated 1 out of 5 stars

I fell for the 'too good to be true'…

I fell for the 'too good to be true' offer for Birkenstocks "Arizona Suede Leather Sandals in Mink" I called the "Disputes Team" at my Bank and they gave me some good advice. If the goods are received within 30 days from the date of the order and are suspected to be counterfeit goods, then I will have this suspicion confirmed (in writing) by either Birkenstock or a Birkenstock reseller as evidence of fraud. Alternatively, If the goods do not arrive within 30 days, then under UK law that is considered fraud "Goods and Services not received" Either way I will not loose £54.95 to Kibertan.com

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent website

Fraudulent website. They are not selling genuine items and they are not based in the UK. Their shop address is actually a branch of Superdrug. Ordered from them before they had been reviewed on Trustpilot, but be warned, if you think it’s too good to be true, it is.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Its a scam!

Its a scam! for sure.. Just discovered that this company just recently put their company out there base on the reviews here. I reported the fraudulent transaction to Barclays on the 28th of August exactly the reviews came out.

25 August 2025
Unprompted review
Rated 1 out of 5 stars

***Scam Website***

Fake items, known scammers operating under several different names and websites.
Avoid.
You have been warned.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust! Scammers!

Do not trust! Scammers! This company is a rehash of Gainlier & they’re not to be trusted. If you order from this company, you will receive counterfeit goods & they will not reply to your return requests. I used Gainlier & they’re uncontactable. If you want confirmation of this company’s dodginess, try calling their number - 0808 502 2933, they will not answer. Their company address is listed as 12 High Street, Marlow, SL7 1AW which is a Superdrug store! AVOID!!

28 August 2025
Unprompted review
Rated 1 out of 5 stars

AVOID GAINLIER AND KIBERTAN

Stupidly didn’t research before purchasing. I asked why my items were being sent from China as the website stated they were London based, I was ‘reassured’ that items are genuine - I don’t think Birkenstock even ship from China ever. They are using Birkenstock stock photos for items that don’t even try to look like Birkenstocks. Multiple emails with Sophia, constantly promised a returns label. Now the emails are undeliverable. They appear to be trading under Kibertan now. I noticed the items I purchased are no longer on Gainlier but identical is on Kibertan. I have requested a refund through my bank and hoping it’ll be successful.

28 August 2025
Unprompted review

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