I ordered four Kichler fans that were advertised to come with lighting kits. When I received the fans, the lighting kits were not included. I contacted customer service and was told I could purchase t... See more
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We bought three outside Barrie pedestal lights which weren’t cheap. After just over two years the light fitting screws are badly rusty & corroded and breaking away from the fitting. After contacting t... See more
I have ordered a relpacement fixture to replace a 20 year old one that broke. I can not complain about 20 years of service. In fact I ordered another Kich'r fixture because off the excellent service.... See more
I ordered three outdoor lights and only received one. The website promised 2 day shipping for 2 of the lights that I’ve been waiting to receive for 7 days now. The order number shows shipped but there... See more
Company details
Information provided by various external sources
1StopLighting/Kichler Lighting Experts was launched in 2001 by a close knit group of friends with the vision of innovating the shopping experience for lighting. Over the years, 1StopLighting has grown into a family of websites founded on the principle of adding value to everything we do. The company has evolved into one of the top internet retailers for lighting and home products. Our goal is to provide the highest overall value and shopping experience for our customers while providing the best customer service in the industry. We understand that the experience and interaction you have when shopping with us is just as important as the price you pay. That is why each of our customer service agents are ALA (American Lighting Association) trained and certified. Our management team has built a customer first culture and instilled it into each of our team members. We promise to take care of you! So, if a problem ever arises with your order, we will do everything in our power to make it right and have you leave with a smile.
Contact info
1333 Howe Avenue Ste. 211, 95826, Sacramento, United States
- 844-237-8477
- sales@1stoplighting.com
- kichlerlightingexperts.com
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It works
It works! I had got a ceiling fan on Wayfair open box and it worked for two months and then stopped. My husband told me that all I needed was a new switch because he was able to hardwire it and make it work so it wasn’t an issue with the power going to the fan it was clearly an issue with the switch going to the power to control the fan. I was able to receive a refund from Wayfair due to the fan being defective and was able to keep the fan for free and loved it and all I had to do was invest $50 for a new switch for a $600 fan so not a bad trade. I’m glad the switch worked I hope it stays working!
Exceptional customer care by Kichler…
The customer service from Kichler Lighting is superb. I was handled by excellent customer care. I love my chandelier and when it arrived one of the glass shades was crushed. I called Kichler and within 3 days the replaced shade was at my front door, no hassle only exceptional customer service. This is why I will buy more lights from Kichler. "They" understand people!
Shipping delayed?
I ordered three outdoor lights and only received one. The website promised 2 day shipping for 2 of the lights that I’ve been waiting to receive for 7 days now. The order number shows shipped but there’s no fedex tracking number and I haven’t heard back from customer service yet, despite opening an inquiry. The pendant light I received is beautiful, and if it weren’t for the delayed shipping, I would be giving 5 stars.
Other having to wait on line to get to…
Other having to wait on line to get to talk to a technician it was a great experience. Technicians were knowledgeable and very helpful. Patiently helped me diagnose problem and order the part I needed
Received the product I ordered quickly
Received the product I ordered quickly. They have a great selection.
It was really great to receive my order…
It was really great to receive my order so quickly, I’m very impressed. Usually when you order things it takes for ever to receive or the wrong it is sent. Not in this case.
Excellent item!
Excellent item! Very happy with purchase as well as the service provided.
Thank you.
Ordered my lighting fixtures they…
Ordered my lighting fixtures they arrived promptly and look good. We replaced 18yr old fixtures, you can really tell quality has gone downhill, the old ones were solid heavy and well made, not so much now.
Many products ordered. Very satisfied!
I have ordered several light fixtures and now a fan. The fan is fantastic as is all of their products. The only gripe I may have is that th fan "remote" is made to take the place of a switch, not an actual remote.
Excellent price and fast free shipping
Excellent price and fast free shipping. This is my new go-to source for lighting!
Ordered a dining room chandelier over…
Ordered a dining room chandelier over the phone. Sales/customer service people were helpful, patient and knowledgeable. Box got delivered no problem. Fixture arrived in perfect condition. Pricing was excellent.
Ordered light online
Ordered light online, it arrived in tact and had it installed. It looks great and throws off lots of light. Positioned well above a round table and really "lights" up the room.
Lights showed up in 2 days
Lights showed up in 2 days. Fast and easy. Best price online 20% better than any other location.
It's perfect for the space
It's perfect for the space. I used it in a bathroom and it is the right size and it looks great with all of the other fixtures. I was having trouble finding a light that had a black finish that would wasn't too big or too small. This fixture is perfect! Love it.
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