Kick Game Reviews 

4,758
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering the reviews, many customers expressed significant dissatisfaction with their experience overall. A major concern for numerous people is the lack of timely payments for items sold, with many waiting months for their payouts. Reviewers frequently report outstanding payments, sometimes totaling significant amounts, which impacts their financial operations. Additionally, a recurring issue is the lack of communication, with many customers receiving no response to emails, messages, or social media inquiries. Some consumers also noted problems with orders not being shipped or delivered, and in some cases, receiving products that appeared fake or damaged. The inability to contact the company for resolution further exacerbates these issues for many.

What people talk about most

Payment

Clients share negative opinions on payment, with many reviewers expressing significant dissatisfaction and... See more

Product

Users describe negative interactions with product, with many reporting receiving items that were not as... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Order

People report negative experiences with order fulfillment, with many advising against ordering due to issues... See more

Customer communications

Consumers express significant frustration with the lack of communication and difficulty in contacting the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Dear Kick Game, The issue that I have experienced was: I sold multiple items to Kick Game, but the payments for these orders remain outstanding for months despite repeated fol... See more

Rated 3 out of 5 stars

Please can someone desperately and urgently reach out in regards to my payments. I’m a kickgame Consigner and have been waiting months for payments. Please can this get sorted asap.

Rated 2 out of 5 stars

Has anyone got any contact details for kick game, ive sent 3 emails and not even received a conformation email like it says I would. I have not received my delivery from dpd and I've been told to cont... See more

Rated 5 out of 5 stars

Excellent customer service. After contacting kick game to let them know I was sending back trainers that were to small They agreed to send bigger size out to me before I even sent the smaller s... See more


Company details

  1. Shoe shop

Written by the company

Europe's Premier Exclusive Sneaker & Streetwear Store. Worldwide Shipping.


Contact info

3.1

Average

TrustScore 3 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(4,758)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fresh Game

Was visiting Covent Garden as a tourist from Toronto, stumbled upon this store. Very fresh, great styles on offer, would fit right in, in North America! Alex was awesome with his service!

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful building

Beautiful building, staff are really friendly as soon as you walk in the building. shoes are immaculate Condition all wrapped in plastic wrapper to avoid any marks being transferred on the socks. Super helpful and really chatty.

17 June 2024
Unprompted review
Rated 1 out of 5 stars

Avoid selling via the company

Avoid selling via this Company, they have refused to send me payouts for multiple sales dating upto over a year ago. The most unproffesional experience I've ever encountererd from such a business.

16 June 2024
Unprompted review
Rated 5 out of 5 stars

The most epic range of kicks in London

The most epic range of kicks in London. If your looking for unique trainers this is the place to go. Excellent customer service in a stylish fresh store. If your your looking for the perfect kicks go to Kick Game!!

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Great selection of trainers

Great selection of trainers, all kinds so definitely would find something you’d like. Very well laid out store inside. Highly recommend visiting if around town

15 June 2024
Unprompted review

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