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Kidultverse Reviews 191

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TrustScore 4 out of 5

3.9

Toy shop
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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive pricing and the excellent value offered on products, often finding items they couldn't locate elsewhere. Many people highlight the fast delivery service, noting that orders arrive quickly and are well-packaged, often in good condition. The wide selection of products is also a significant positive, with many reviewers appreciating the variety and availability of items. However, some customers were dissatisfied with the company's contact and customer service. There are multiple reports of unresponsiveness to emails, phone calls, and other contact methods, making it difficult to resolve issues such as incorrect items, damaged products, or order cancellations. A few other people also felt that product packaging could be improved, with some items arriving damaged despite intact outer shipping boxes, suggesting pre-existing damage or insufficient internal packing materials.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the wide selection of products, good... See more

Delivery service

Users describe positive interactions with delivery service. Many customers frequently praise the fast... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report positive experiences, praising quick... See more

Price

Clients share positive opinions on price. Many customers praise the excellent and competitive pricing, noting... See more

Customer communications

Consumers consistently express frustration with the difficulty of contacting the company. Many report that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As has been mentioned in other reviews the packaging could be improved, a lot of dead space I'm the box leaving product to move around in transit. That being said my order arrived in good condition an... See more

Rated 4 out of 5 stars

Didn’t arrive for the 2 days shipping but product was in perfect condition

Rated 4 out of 5 stars

great prices for kits and pickup is good for me. It would be better if ready to pickup was actually 1-2 days though. It took around 4 days

Rated 5 out of 5 stars

First time ordering after comparing prices with other popular online retailers. If you pick your items, right, you'll end up saving some dough. Delivery processing was fast, items arrived as describ... See more

Company details

  1. #99 of 105 best companies in Toy shop
  2. #131 of 135 best companies in Collectibles Shop
  3. #21 of 22 best companies in Figurine shop
  4. #176 of 178 best companies in Hobby shop
  5. #7 of 7 best companies in Scale model club
  6. #44 of 44 best companies in Model shop

Written by the company

Kidultverse is your aced collectable toys, Gunpla, Gundam, Japanese character models and figures hobby shop in the United Kingdom. We based in Greater Manchester and proudly provided smashing bargains for all our customers. You can get those rare model kits, figures from P-Bandai, Gundam Base, Gundam Factory or special event like SDCC here!

Contact info

3.9

Great

TrustScore 4 out of 5

191 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great company

Great company! Love the selection and the prices are great! Prompt and reliable shipping too! Great experience!

2 February 2024
Rated 5 out of 5 stars

Really happy with my experience

Both of my orders arrived in under a week. Fantastic service, was well packed and survived well during transit. Really happy with my first purchase, ended up getting another! Nice service you can trust, and opened up a whole new hobby world for me. Thank you! :D

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Would buy again

Fast dispatch, good packaging and usually has the lowest prices in UK.

They also reply on their FB page if you have questions.

26 November 2023
Rated 5 out of 5 stars

Nothing like fast and reliable service!

My return to building Gunpla has been made so much easier by Kidultverse. Their amazing prices and with just how fast they get orders out of the door, there’s no reason NOT to shop there.

I’ve got plenty of pre-orders on the way and I know these guys will take care of it!

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery and variety of selection

I commend the quick delivery of their products. Their website has plenty of Gunpla models to choose - from HG, RG, MG and PG although some are currently out of stock (I'm happy to give 5 star). Hopefully supplies will arrive soon. Most importantly, products' prices are not that bad.

4 November 2023
Unprompted review

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