Can't fault the product, that's why I have six of them. But the delivery time could be slightly better, small complaint, but I think all complaints are relevant. As an example, i received a motorcycle... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I bought an impact wrench from kielder 5 years ago. After 5 years of abuse it stopped working, after a courteous phone they arranged to collect it for service. Literally recieved a band new tool back... See more
Company replied
I have been using the Cordless Kielder products in the workshop for a few years now. These tools are very user friendly, not too big yet very powerful. When the 15% discount promotion email arrived,... See more
Company replied
If your looking for quality items from hand tools to cordless power tools then kielder is your best option for fair priced items of top quality that will give you years of good service. I have sta... See more
Company replied
Company details
- #3 of 8 best companies in Tool manufacturer
Written by the company
Kielder: Cordless Power Tools & Equipment, inspired by the demands of motorsport! The origins of our products are simple; developed from the hands-on knowledge that you only get in the workshop, garage or service park, rather than a boardroom! Just like you we want well-specified, reliable tools that feel good and get the job done - whatever the task in hand.
Contact info
Unit C2, Beighton Link, Old Colliery Way, S20 1DJ, Sheffield, United Kingdom
- 0114 242 3794
- tools@kielder.co
- kielder.co
4.8
Excellent
440 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Kielder
Great to hear this. Thank you for your order and for taking the time to review Kielder, much appreciated.
Reply from Kielder
Thank you for taking the time to review Kielder and for your order. Very much appreciated.
Good value for money and not badly…
Good value for money and not badly priced like other brands and shipping wasn’t that long would definitely be buying more tools off them
12 January 2025
Reply from Kielder
Thank you for taking the time to review Kielder and for your order, we really appreciate it. Pleased you like the tool and we look forward to supplying more of them to you.
Reply from Kielder
Great to hear and thank you for your order, as well as taking the time to review Kielder, it is very much appreciated.
Super fast delivery
Super fast delivery, great price and just like my impact guns they are great quality and super powerful.
31 December 2024
Reply from Kielder
Thank you for the review and your order, it is very much appreciated. We're very pleased you like the tools and hope you enjoy using them.
Ordered and delivered two days later…
Ordered and delivered two days later excellent
31 December 2024
Reply from Kielder
Great to hear. Thank you for your order and for taking the time to review Kielder, it is much appreciated!
Excellent customer service fast turn…
Excellent customer service fast turn around of getting the product back to me aswell.
14 December 2024
Reply from Kielder
Great to hear this and thank you for taking the time to review Kielder, we really appreciate it.
Fab experience, highly recommended
Fab experience. They offer fixed price repairs or servicing of the tools. Got my well used impact driver that I love, back looking like a new machine. I have 3 of their impact drivers, of different power outputs, and they are really good tools. Would recommend.
29 November 2024
Reply from Kielder
Really appreciate you taking the time to write this review and we are very pleased to hear that you are happy with the servicing of your Impact Driver. Will pass this message on to the service team too. Thank you.
Reply from Kielder
Great to hear and thank you for your order, as well as taking the time to review Kielder, it is very much appreciated.
Reply from Kielder
Great to hear and thank you for your order, as well as for taking the time to review Kielder, very much appreciated.
18v bundle and torque wrench purchase
I was phoned to ensure everything was correct with my order, as something I’d bought that wasn’t compatible. This was quickly resolved.
Excellent service from Kielder
24 November 2024
Reply from Kielder
Great to hear this and we're pleased you received excellent service. Thank you for your order and for taking the time to review Kielder.
ring them and they respond asap
4 November 2024
Reply from Kielder
Thank you for taking the time to review Kielder, it is much appreciated.
Reply from Kielder
Great to hear and thank you for taking the time to review Kielder, much appreciated.
Longevity of Kielder products
Every time we have an issue with one of our Kielder products, we send it back for 'refurb' - it always comes back well done, so really happy with the refurb. Having said that, many of the Kielder products we use are used very well, daily. So the longevity of the products isn't as long as advertised.
Although a charge of £49.99 is a little dear - it makes us contemplate purchasing a new product altogether, as sometimes these products (from new don't last as long as they say on the tin!)
Might change brand altogether.
31 October 2024
Reply from Kielder
We're pleased that you are happy with the refurb service and the tools come back in good condition to you, as that is what we aim for with this service.
Having looked through the repair records, the tools are commonly returned in well used and very worn condition, for example the ratchet that was recently returned had a broken battery plate and other severely worn parts, which is not something we'd cover under warranty, We do however offer a comprehensive tool refurb for £49.95 inc VAT, shipping both ways and all parts and labour. For this we will completely overhaul the tool and replace all worn parts to prolong the service life.
We don't state how long a tool should last, as there are too many variables to consider, so we don't make claims of this nature. We offer a 3 year extended warranty and the terms and conditions of this can be found in the product manual and online. If the products are being returned in poor condition, because they've experienced a lot of use, then that is fine but we are unable to cover very worn, consumable parts and damage under the warranty.
If Kielder made beer I’d donate my liver.
Fantastic service. Impact gun sent to be repaired after 4 years service. Collection & delivery service all taken care of through email.
Tool diagnosed as battery fault.
Paid for battery on line & everything returned to me.
Magical service, great communication, over the moon customer!!😃
If Kielder made beer I’d donate my liver. 👍
29 October 2024
Reply from Kielder
This one made us laugh! So pleased to hear that the service you experienced was of a high level and thank you for taking the time to write a review - we really appreciate it. If we ever make beer, we'll let you know!
Reply from Kielder
We're pleased the mid torque impact wrench is doing the job for you, thanks for your order and for taking the time to review Kielder - we really appreciate it.
Always good quality gear and delivered…
Always good quality gear and delivered very fast!
5 November 2024
Reply from Kielder
Good to hear this and thank you for your order. We really appreciate your business and you taking the time to review Kielder.
Quick delivery and easy to order.
27 October 2024
Reply from Kielder
Thank you for your order and for taking the time to review us. Really appreciate it.
Reply from Kielder
Thank you for your order and for taking the time to review us. Really appreciate it.
5 Star best I've used.
I tried a couple impact wrenches and the Keilder Type18 high torque was by far the best. Was the only one that got my seized locking wheel nut off.
26 October 2024
Unprompted review
Reply from Kielder
Great to hear this and thank you for taking the time to review Kielder, it is very much appreciated.
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