Kier Living Limited Reviews 

We moved the first week of lockdown with the help of the CEO and we cannot thank the team enough for getting us in. With every new house there are snags and the site manager, Mike was very supportive in sorting out any issues we had. We both love our house on the Castle Croft development , unlike most new houses it has plenty of storage. If I had any complaint customer services needs to be a bit more consistent in their response, however site were always there to help so I don’t feel the need to mark them down. The locality is perfect.

We are really impressed with our new home at Castle Croft. The team did everything they could to get us in our house within the 30 days, the team on-site can’t do enough and are always really helpful. Our house is really spacious and we love that the estate doesn’t look like a copy and paste job like most new build estates we looked at.

Having read other reviews regarding Kier Living, I can only assume that issues experienced are site specific. This is the second New Build House I've purchased and I only have good things to say regarding the house and the Kier people I have dealt with...Julie (Sales) & Gary (Site Manager).

We managed to complete just before Lockdown 2 was invoked, and the process was uncomplicated and smooth.

The 'snags' in the house (every New Build has them) are minor and far fewer than with my first New Build purchase (not a Kier one). Julie has always been quick to return calls, and Gary and his team have always been quick to rectify any reported problem.

I'm sure there will be minor issues in the days ahead that crop up. I'm also confident the the 'Spring Meadows' team will continue their excellent Customer Service and they will be resolved quickly and professionally.

I wrote a review (not a favourable one) on here regarding poor customer service. Received a reply stating:

"I am sorry to read your review. Please can you email info************ with your development, plot number and contact details. I will get someone in the customer service team to call you.

Regards"

I responded to this request and, despite more emails from me, Kier have made no further contact. It appears that once they know who you are they cut off all ties.

Even more reason not to buy from Kier.

Utterly shocking!

Kier Living customer service is undoubtedly the worst I have ever experienced.
I expect this review will receive the standard 1-click template reply from 'Caroline' which I have seen against all the other negative reviews which promises contact from customer services. Well guess what... We did get contact from customer services following our last 1-star review (ridiculous that we had to resort to a public slagging off to receive any contact after multiple ignored emails which had been sent to the same email address 'Caroline' keeps telling everyone to use!) but they still haven't resolved our complaint, gave us an ultimatum and then reverted back to ignoring us!
Great work Kier.
I am honestly now just lost for words.

Yet another problem.... Despite being instructed to carry out remedial re-pointing as a result of sloppy workmanship, the repairs carried out earlier in the year have all fallen out.

NHBC had to instruct Kier to repoint areas of damage back in January. The brickies simply applied a thin layer of mortar over the damaged area rather than cutting it back.

Surprisingly, after 7-8 months, its all dropped out again and I have received an email from Kier Living stating that they refuse to carry out repairs.

Residents on Alston Grange already are aware of a potential issue with the mortar as all the garages have been repointed (done properly by cutting out the old) and at least 1 other house.

At what point do Kier Living take responsibility for the poor workmanship and do the right thing and sort out these issues.

Typically there is nobody available from Kier for comment. I expect that this will be replied to saying how sorry they are for the problems and to email with contact details.. YOU ALREADY HAVE THEM and if you are so sorry, why not get things resolved not just for me but for all residents ??

My advice, buy from Barratts or Persimmon and with the money you save, use this to put the faults right as buying from Kier means you have a list of problems and no money to put them right yourself.

I moved into an apartment on one of Kier's developments at the end of the last year. With the exception of a few snags and delays in getting things sorted once I moved in, I have been impressed by the quality and design of my new home.

However, in recent months, I have found Kier's customer service to be appalling. Living in an apartment block, they have a duty to look after communal areas which has been neglected. I was told a management company would take over this role (for which we pay a fee) and undertake things like maintenance and cleaning on communal areas. Only in September when contacting the management agent I found that Kier had not yet handed over the property and as such no cleaning or maintenance had been carried out - leaving me wondering why I pay an annual maintenance fee.

Due to a number of issues arising, such as abandoned cars in the visitor parking bays and issues with not enough bins for all flats to use, I attempted to contact the sales team who sold me the flat and was told essentially to sort it myself. I've also tried to contact customer services numerous time and got no response, including an email sent a month ago that I'm still waiting a reply on.

While I cannot fault the build of my home, it does very much seem they sell you a property and then forget your existence.

I wish I could give less than 1 star for their aftercare support. I purchased a house 3 years ago and still have outstanding snagging issues. The customer service provision is non-existent. If you are lucky enough to get through to their customer service team (last count it took me 1 hour 30 mins) the team are completely disorganised and have no idea what jobs are outstanding and what ones have been completed. They change their story every time you speak to anyone and after contacting their CEO, director and area manager, they blame home-working for their failings. Amazing then that despite their home-working issues, they still manage to submit planning applications and resubmit revisions and updated plans when the original ones have failed. Given that like the rest of the country they have had 8 months to sort their homeworking issues, this is simply a smokescreen for massive staff retention issues. I’ve been given a ‘named’ contact more times than I care to count and within a month, the person has left and I’ve not been given details of anyone else. I have been told 8 times that the replacement item has been ordered when first reported on day 1 of moving in, but their regional director has finally admitted this is a lie and it has NEVER been ordered. The latest recruit offered up to the slaughter by the management team was completely unprepared during our latest call and had no idea what to say. Judging by the fact that I think he’s probably got calls pencilled in with all the other disgruntled residents on this estate, I don’t expect he will be there long either! To say I am disillusioned is an understatement. Sort your customer care provision out Kier!

Initially the customer service at the beginning was not really something to write home about, and communication throughout the process was poor.
The staff were nice but just ill-advised on the specs and the plots. The whole buying process was fairly straightforward though and the quality of the homes does make up for the lack of help at the beginning. and we have only found less than 5 snags, and they are petty snags at that. We are still waiting on them to be rectified (grouting, sealing and cracked glass and a cigarette burn in the stairs carpet) the customer service team in the head office are really helpful and they do push the site team to rectify problems.
Generally speaking the houses are of good quality and are very spacious. Don't let people's communication skills put you off.

Non-existent customer service. After two years, our kitchen is still not finished. Any attempts to contact - to no avail. Scandalous :( I don't recommend :(
ps. please don't give me advice to write an e-mail to customer Services Kier, because you don't answer anyway .. :(

Appalling communication - including from so-called management. Disrespectful towards homeowners. Non-existent customer service. Kier Living should not have branched out into building homes. Yet to meet a member of staff with morals and values. Once they have your money, you are on your own. You have been warned!

Update July 2022
Still have rising damp 13 months on from reporting, Scaffolders broke our weather bar on the front door, I nearly fell down and unsecured manhole in the back garden and we’re left with crud all over our roof from repair work to the garage leak reported in December 2020. Thanks Tilia!

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We reserved our plot (off-plan, Taylor’s Green) back in January 2020 after being impressed with the size and specification of the property. We moved in early November, nursing a few months delay due to the national lockdown (just as everyone has suffered).
But hats off to Julie, Garry and Pete (and the rest) for getting us in ahead of the new national lockdown - we get to isolate in a reassuringly well spec’ed home that we love to bits.
Snags are minor and I’ve every confidence they’ll be rectified accordingly; there’s nothing significant enough to warrant writing down in a review.
Communication was good throughout the process and interaction with the site based guys has been very positive.

The biggest challenge I’ve had is directing couriers to a post code that is not yet in the sat nav, or getting bins from the council.....

Thanks,
Chris and Jade

Update Nov-21
Rating downgraded due to snags not being attended to. We reported rising damp 6 months ago, stairs stringers that project into the walking space 10 months ago, water logging near the home, ingress of water into the garage was reported last December, retaining wall with inadequate drainage, extractor fan installed correctly and a few others.

Put simply, im fed up with constant chasing and visits that yield no results. We like the home, but the quality issues and lack of customer care has marred the experience

Where to start.
They cracked our bath and fitted it anyway. Painting over the damage.
They forgot to build our built in wardrobes.
They forgot to install our heater.
They failed to secure the pipes under the bath, leading to 2x leaks.
They have failed to insulate our windows before installation.
They cut our carpet too narrow.
They left a dangerous trench at the bottom of our garden.
They lied to us about the land next to our home, its now becoming high-rise flats.

FAO Caroline re previous review:

Thank you for your response to my review where you ask for more information to be sent to you via email, however that email address has already been copied in to our correspondence on multiple occasions and we've not received a response so I have no confidence that this will help matters. For reference this is plot 65 at Godrevy Parc in Hayle and if you look in to it you will find multiple emails which have been ignored by Kier Living. Please let me know if you would still like me to send an email, though it should not be necessary.

To anyone reading this, to avoid the stress and continuous battle we are having to go through, do not buy a Kier Living house.

Moved into our property May 2019 - they were trying to do our snagging list on the same day ! Obviously not ideal so we asked if they could come back. After months and months of trying to get them back we've finally had somebody out September 2020! However, we still have issues and it's been another 6 weeks with no satisfactory response. Emails are ignored and promises not kept - be very wary of the 'amazing two year snagging ' guarantee as by the time they've sort ours out it'll be over ! Would not buy from Kier again.

We were the first to move into our Kier Home Alston Grange, after the lockdown 1. Our original completion date was due just after lockdown was announced ; there was a massive push to try and get us in but it didn’t happen. I think this caused us some early snagging issues when we did eventually move in, late June. However, a lot of these were resolved quickly by the site staff and we have been pleased with the handling of and responses to our issues by Customer Services, including site visits by customer services staff. New houses always have snagging to deal with and more so during a pandemic. Don’t expect it to be perfect immediately! We live in difficult times, and staff are working in unusual circumstances.
Kier staff have been helpful and whilst some snagging issues are not yet finally completed, we know that they are in the pipeline or underway.
We love our new home and it’s design. The Kier houses are well designed, the gardens are a good size and the development consists of a range of different styles of houses and builds and it is well set out and spaced.

Having moved into our new home around 2 months ago on the Urban Quarter in Bristol my wife and I are very pleased with the service we have received from Kier. There have been very minor snags, most of which have been dealt with on the same day as them being reported.
The build quality seems extremely good compared with other new homes I have stayed in, the finish is excellent as is the quality of the fixtures and fittings. The inclusive specification is extremely comprehensive - you don't really need to buy any extras if you don't wish.

We have nothing but trouble from kier we are 15 months in our new home and still getting no from customer service our garden is flooded all the time not to mention all the other issues do not buy from kier

Terrible after service ...moved in thinking snagging would all b done , nothing done at all , shower leaking in en-suite coming downstairs , patio falling apart , patio door does not fit properly, toilet was leaking , reported issues over n over again n still not sorted , emails sent n nothing , do not buy from these

Kier has destroyed us completely for breaching planning permission, their own terms and conditions and shoddy workmanship. Please please sign our petition on the governments website. "The government should create a regulatory and licensing framework for developers of new build homes, so that developers and its Directors can be held to account, due to growing complaints about new-build houses”. Mr V Anand, The Fairways, plot 151.