Bought my item last year. Since 5 months the item is not charging. Tried 3 different similar chargers and the one from kiiroo. Filled in the contact form last month and contacted in march via mail. No... See more
Company replied
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See what reviewers are saying
After an item that had been in light use for about a month began malfunctioning, customer service was extremely quick to react! They did not force me to jump through hoops and easily located my purcha... See more
Company replied
I’ve been receiving help and consultations via email for quite a while, and I can say the following: the support team responds very quickly and answers all my questions. They even offer the possibilit... See more
Company replied
Very helpful and quick to respond, great support. I made a mistake when placing my order and had it canceled by writing to support. They responded very quickly and acted immediately. Simply top notch.... See more
Company replied
Company details
Written by the company
At Kiiroo, we design award-winning interactive pleasure products that bring people closer—wherever they are in the world. As pioneers in teledildonics and intimacy tech, we combine smart engineering with sleek, body-safe design to create toys that respond in real time to touch, movement, and connection. Whether you're exploring solo pleasure or shared experiences with a partner, our products are built to enhance intimacy and deepen connection. With global shipping, secure ordering, and a dedicated customer care team, we’re here to make your experience smooth, safe, and satisfying from start to finish. Kiiroo is proudly based in Amsterdam and trusted by hundreds of thousands of customers worldwide.
Contact info
De Boelelaan 7, 1083 HJ, Amsterdam, Netherlands
- +31207371194
- info@kiiroo.com
- kiiroo.com
3.3
Average
312 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spend more than 200€ on something was…
Spend more than 200€ on something was stolen on delivery. DPD done something wrong and accept it. Kiiroo tell me than i need to contact Route what i did but Route send me a form from OneNotary asking my id card and a paypal for the refund. I dont even have a paypal! I bought it with bancontact. Kiiroo, dpd and Route dont want to help for something i've bought..
10 June 2025
Unprompted review
Reply from Kiiroo
Dear Poison Wood,
Thank you for your feedback, and we’re truly sorry to hear about the frustrating experience you had with the delivery of your order.
After reviewing your case with our Support Team and Route Package Protection, we can confirm that your claim was approved and that Route has already processed your refund. Please note that Route offers several refund or replacement options, and once a claim is finalized, we are unable to modify the refund method directly.
We understand your concerns about being asked for a PayPal account and an online notarized statement. In some cases, Route may require this additional verification to ensure the refund is issued securely to the rightful recipient. If you do not have a PayPal account or prefer a different method, we recommend reaching out directly to Route’s support team to explore available alternatives.
We apologize for the inconvenience this situation with the carrier has caused and appreciate your patience throughout the process. Please don’t hesitate to contact our customer support team if you need help contacting Route again or if there’s anything else we can do.
Warm regards,
Team Kiiroo
spent my entire check on a device they…
spent my entire check on a device they claimed was capable of being linked to my camming platform and the device cant even connect to the blutooth, not to mention the fit is small very small. have to be soft and get hard in the device.
26 May 2025
Unprompted review
Reply from Kiiroo
Dear Joseph,
We’re very sorry to hear about your disappointing experience and understand how frustrating this must be.
We’d love the opportunity to help you directly, but unfortunately we’re unable to locate your order based on this review alone. To assist you further, could you please update your review to include your order number or contact our support team directly at info@kiiroo.com referencing this review?
Regarding your concerns:
Bluetooth Connectivity: We’d like to troubleshoot this with you, as pairing issues can often be resolved with a few simple steps depending on the device and operating system.
Platform Compatibility: Once we know what device you are trying to connect, we can help with camming platform connection. We'll help you ensure it's functioning as expected.
Fit and Comfort: We recognize that sizing and ergonomics can vary. Our team can guide you on proper usage or offer options if the fit is not suitable for you.
We are committed to providing products that enhance your experience, and we hope to resolve this for you as soon as possible.
Kind regards,
The Kiiroo Team
When you just hit a brick wall
I finally figure out how to pair the Keon Kiiroo with the sites I watch. Just have to say the experience is mind blowing. Thanks for your help Kiiroo. Great customer service.
2 May 2025
Unprompted review
Reply from Kiiroo
Dear Ralph,
Thank you so much for your amazing review! We're thrilled to hear that you figured out the pairing and are now enjoying the full Keon experience—it really can be a game-changer! 💥
We're also glad our customer service team could support you along the way. If you ever hit another brick wall, you know we're just a message away.
Enjoy every moment,
Warm regards,
Team Kiiroo
High quality products and service
High quality products and excellent customer service.
Recommended by this reviewer : Full marks all round !
23 May 2025
Unprompted review
Reply from Kiiroo
Dear Paul,
Thank you so much for your kind words and full marks!
We’re thrilled to hear you’re happy with both the quality of our products and the service you received. It means a lot to us that you took the time to share your experience—and we can’t wait to welcome you back again soon!
Warm regards,
The Kiiroo Team
dead Kiiroo Keon & no Reply
a dead Kiiroo Keon & no Reply. Review update down below:
Kiiroo send me a dead Keon, it doesn't work not even with a fully charged battery.
I have been trying to contact customer support by email and called several times and left voicemail messages.
They don't reply.
I paid nearly €200 and have gotten nothing in return.
Very frustrating, at this point I feel like visiting them in their office on the 4th floor and . . .
If I get a satisfactory reply before the end of the day tomorrow 28 February 2025, I will update this review and my review on pissed customers.com
If Kiiroo doesn't respond appropriately I will intensify my efforts until justice is done.
I am a person who does not give up. I will get real bad if you mess with me. Treat me with respect and I will be highly supportive.
I will dedicate my time to writing negative reviews on all platforms and social media, including recommendations about other products similar to the Keon and detailed convincing explanations to all who are interested why they should buy those instead of Kiiroo's products... if Kiiroo doesn't contact me today or tomorrow and solves this matter.
Kiiroo?
WTF?
Check your emails and reply to me!
Or pick up the phone!
Felix
To give you a taste Kiiroo, here I start with my recommendation for future customers:
Check out the Lovense Solace Pro instead of Keon!
It charges in half an hour and lasts 4 hours.
The Keon needs a 4 hour charge and discharges quick, about 1 hour, or like mine: a full battery lasts 2 minutes.
The Lovense Solace has many other advantages over the Keon:
a USB C port instead of B
softer sleeves
it weighs 900 grams instead of Keons 2 kilos
it is quieter
Simply a much more thoughtful and high class product than Kiiroo's products.
This review will hit Social Media and YouTube and related forums, and Reddit if Kiiroo doesn't solve it.
_____
UPDATE:
Yes after 2 weeks of daily effort and my review on Trustpilot, Kiiroo has responded and says they have sent a replacement Keon to me.
We'll see when it arrives if it functions as they promise...
12 February 2025
Unprompted review
Been 4 weeks and the order never…
Been 4 weeks and the order never arrived. Zero response from customer service after few emails. And still cannot raise any claim with their delivery company despite it being over 20 days since the last update of delivery stsus (which is what condition of delivery company is). I’ll be looking for other ways to get my money back, but I strongly advise everyone to stay away from this company.
25 January 2025
Unprompted review
Reply from Kiiroo
Dear SK,
We are sorry to read that you have not received your order.
Could you please add your order number to your review so that our team can take a look at what has happened and help to locate your package?
Alternatively, you can email us directly on info@kiiroo.com and reference this review and send your order number that way so we can help you directly.
Thanks in advance,
Team Kiiroo
Bought a bunch of stuff and didn’t…
Bought a bunch of stuff and didn’t receive the main unit the Keon but got all the add ons for it which are useless. Contacted customer service haven’t heard anything.
25 December 2024
Unprompted review
Reply from Kiiroo
Dear Xeneel,
We are sorry to read your Keon hasn't arrived yet.
We will be happy to help you find out where it is. Could you please add your order number to your review? That way we can help you faster!
Due to the current high volume of requests, there may be a slight delay in our response by email, but we will try to help you as quickly as we can once we get your order information.
We are sorry for the inconvenience!
Warm regards,
Team Kiiroo
Keon battery life and durability are disappointing
I had bought the Keon a while ago. It worked reasonably well for video syncing purposes.
After dropping it only a few times from the side of my bed, perhaps half a metre or so, over the course of a month it had stopped functioning. The motor was blocked apparently. Support saw the fault with me (understandably) and I got no help other than "yeah. It's broken". I contemplated some McGyvering to make it usable again, but for the sake of my safety decided against it.
I decided to buy it again! I had wrist pain from constantly using my PC and well you know... So I bought it again as a sort of early christmas gift to myself. Got that neck strap thing too, so I don't dare drop it. The neck strap juuuust about reached down to where it needed to. Hm. I'm of average height, so that's kind of disappointing for some I bet. One thing I must've forgot, is its abysmal battery life. The Keon charges rather slowly and seems to empty out way too fast by comparison. The model I got doesn't even have a USB-C plug, but microUSB. In 2024! For the pricetag it sure could've included a larger capacity battery and modern charging capabilities.
Some warranty breaking powerusers even modify the power supply to make the device function while charging, - yes it doesn't even do that - a feature that should've been there from the start. I'm not technically gifted enough for that and I don't want to have a fried willy, so I'll opt not do that. But the fact that people are feeling the need to do this alone shows, that the device is lacking.
For a little more than the price, you can buy custom devices with greater ranges of motion which are quieter and have better power supply solutions, offered by said powerusers. Next time I won't be returning to KIIROO for my purchases. Except perhaps for something interesting like the Glow sleeve. But that thing started molding faster than any FL sleeve I owned before, so probably not even that.
Bottom line is:
Being unable to use the device until it satisfies me, makes me end up questioning why I bought it in the first place. [Twice for some reason... Fool me once and all that haha.]
Setting things up for half an hour, only to have the fun switch back to manual after 15 minutes just makes me sad.
14 December 2024
Unprompted review
Reply from Kiiroo
Dear Jack,
We are sorry to hear that you have experienced some issues with the device(s) you purchased from us!
We are always happy to offer troubleshooting advice, that may help to resolve the issue however, if the device is dropped and the internal components are damaged in the process it sadly cannot be replaced following our policy.
As for the battery issue, the Keon should last for 30 minutes up to 2 hours, depending on the use and if the device is does not last this long after being fully charged, please do not hesitate to reach out to us again, and we will be happy to follow up with the troubleshooting and the replacement if the battery is found to be defective!
We understand that some users may desire to use it for a longer than the standard user time and keep it connected to the charger, however the device has been designed this way for safety reasons.
Please don't hesitate to reach out to us on info@kiiroo.com so we can troubleshoot with you.
Warm regards,
Team Kiiroo
Ongoing Harassment, False Accusations, and Threats
I initially posted a review about Kiiroo due to missing items from my order, misleading advertising, and the company’s refusal to resolve the matter professionally. Unfortunately, the situation has worsened since then.
After sharing my honest feedback, supported by evidence including screenshots and correspondence, Kiiroo has accused me of dishonesty and even threatened to publish private email communications without my consent. These baseless accusations and intimidation tactics are unacceptable and unprofessional.
Instead of addressing my concerns, Kiiroo has repeatedly demanded additional payments for items that were clearly advertised as free and should have been included in my original purchase. This persistence, despite the ongoing dispute, feels coercive and has only deepened my distrust in the company.
The threat to share private communications raises serious privacy concerns and could violate regulations such as the GDPR. Such actions are retaliatory and show a complete disregard for customer rights and privacy.
I am deeply disappointed with how this matter has been handled and no longer have any trust in Kiiroo or its practices. I urge potential customers to be cautious when dealing with this company, as my experience has been one of intimidation, poor customer service, and a refusal to take accountability.
22 November 2024
Unprompted review
Reply from Kiiroo
Dear AL,
Thank you for taking the time to share your feedback. At Kiiroo, we value transparency and work diligently to resolve all customer concerns fairly and professionally. To ensure clarity, we would like to address the details of your case and explain the steps we took to resolve the matter.
Timeline of Events:
1. Initial Contact: You contacted us to report that a free gift was missing from your order and requested that we send it. Upon reviewing your order confirmation, it became clear that this particular gift had not been added to your order during checkout. Like the other free gifts you successfully selected during the promotional campaign, this item also required manual selection to be included in the order.
2. Our Offer to Resolve: As a gesture of goodwill, we offered to send the free gift at no additional cost for the item itself. However, we informed you that a nominal shipping & handling fee of $20 would apply, as free shipping was not part of the promotion.
3. Customer Response: You maintained that the gift should have been included in your order but were unable to explain why it did not appear on your order confirmation. We assured you that if the gift had been included in the confirmation, we would have taken full responsibility for the oversight. Despite this, you expressed dissatisfaction with the handling fee and raised the possibility of a chargeback or legal action if the fee was not waived.
4. Further Investigation: To ensure transparency and rule out any potential technical issues, we requested screenshots from the time of order placement. The screenshots provided showed discrepancies in currency, which did not match your original order confirmation. To verify the matter further, our IT team replicated the checkout process under the same conditions as your original order. The results demonstrated no technical errors, and we shared a screen recording to explain our findings.
5. Goodwill Gesture: To accommodate your concerns, we reduced the shipping & handling fee from $20 to $15. You then requested that this amount be treated as a refundable deposit, which is not in line with our policies. We explained that this payment was solely for shipping & handling and clarified our policies regarding refunds and deposits.
6. Review Posting: During these interactions, we asked whether you had left a review regarding this matter, and you indicated that you had not. However, this review was posted before the resolution process was completed.
Our Commitment:
Throughout this process, our goal has been to resolve your concerns fairly and professionally. Despite the free gift not being part of your original order, we:
• Offered to send it to you free of cost.
• Reduced the shipping & handling fee as a goodwill gesture.
• Conducted a thorough investigation, including technical testing, to ensure no errors occurred during the checkout process.
We regret that our efforts to resolve the matter to your satisfaction were unsuccessful. We also believe it is important to highlight that the review posted does not fully reflect the steps we took to address your concerns in good faith.
At Kiiroo, we are committed to providing all our customers with a transparent and positive experience. If you have further concerns or feedback, we encourage you to reach out so we can continue to assist you.
Thank you for your understanding.
Kind regards,
Team Kiiroo
https://www.kiiroo.com/pages/bfcm-terms-conditions
Be carefull what you buy
I don’t usually write reviews, but be cautious about what you buy on this site. I purchased three products and was disappointed with all of them. I believe that many of the reviews on their site may not be genuine, as I couldn’t leave a review for my purchases there, which raises questions about how others could. So, I’m leaving my review here.
I bought the Powerblow along with the Feel Pocket Stroker Crystal. I own several similar items, but these were the most expensive and the least satisfying. Unfortunately, I’m unable to return them. The Powerblow functions like an electric pump, and the pocket stroker feels overly tight. Even with extra lubricant, it’s difficult to use, and comfort is an issue. The experience didn’t meet my expectations compared to other brands that work smoothly.
I also bought the warming lubricant, but it had no noticeable warming effect despite reviews saying otherwise.
The only positive aspect was the fast delivery within a day. I did my research in advance and read many positive reviews across the internet. However, after purchase, I noticed that some reviews were sponsored by Kiroo, even on Reddit.
In my opinion, the creators and sellers of this product could improve both quality and transparency. This experience has made me cautious about ordering other products from the site in the future.
This is my order number: #174702
1 November 2024
Unprompted review
Reply from Kiiroo
Dear Bram VQ,
We are sorry to hear you have not had a great experience with our products.
We tried to find contact from you but we were unable to using the name on this review. Could you please edit your review to add your order number so our support team can get in touch to help you further?
To address your concerns above: every stroker we produce has a detailed size guide to go along with it. We do this to ensure customers find the right sized product for them before purchase. But, in any case are sorry to read the Crystal Pocket was too tight for you.
Regarding the review option on our site, every person who purchases receives an email to review 10 days after purchase. Without a purchase you cannot add a review, so all the reviews you see are from people who have purchased. So, hang tight, your review email should be with you soon.
For our Reddit reviews they are a mixture of customers and affiliates, we don't pay for them to write reviews.
Please don't hesitate to reach out so our support team can help you further.
Warm regards,
Team Kiiroo
Great experience when product turned out defective!
After an item that had been in light use for about a month began malfunctioning, customer service was extremely quick to react! They did not force me to jump through hoops and easily located my purchase, validating the defect quickly. They apologized sincerely and shipped a new unit quickly to replace the defective one. No stress no headaches, a breath of fresh air!
1 October 2024
Unprompted review
Reply from Kiiroo
Dear Robert,
Thank you so much for your review!
We're always happy to help :)
Wishing you a lifetime of happiness with your new products.
Warm regards,
Team Kiiroo
Excellent customer support
Excellent customer support.
My defective Product was replaced very quickly.
The Support is very friendly and fast.
1 July 2024
Unprompted review
Reply from Kiiroo
Dear Klaus,
Thank you very much for your great review!
We are very happy to read you had a great experience with our support team!
We hope you enjoy your products!
Warm regards,
Team Kiiroo
Amazing customer service!
Ordered one of their products off Amazon (awesome product), received a defective unit and reached out to their support staff. They quickly identified the issue and sent me a new replacement unit! The customer support staff I've communicated with were professional and responded in a timely manner.
23 July 2024
Unprompted review
Reply from Kiiroo
Dear Kelvin,
Thank you very much for the wonderful review! We're happy to read that you enjoy our products, and that our support team helped you with a replacement quickly when you had a defective unit!
We hope you enjoy your interactive adventures :)
Warm regards,
Team Kiiroo
after 3 uses my onyxs + toy got broke…
after 3 uses my onyxs + toy got broke blue light of death no replacment because i buyt it thirdparty
11 July 2024
Unprompted review
Reply from Kiiroo
Dear Leon,
We are sorry to read that your Onyx+ has broken.
Please contact the reseller that you purchased from to request a replacement or a refund, they should offer this service.
Kiiroo also has an Amazon account and we do offer warranty for the items purchased at our official amazon store, so please double check if it is our account and get in contact so we can help you with your request.
Warm regards,
Team Kiiroo
Customer service is great!
Customer service was the key here… exceptional team, stayed patient and worked through an issue, way above and beyond normal service.
1 July 2024
Unprompted review
Reply from Kiiroo
Dear JPT,
Thank you for your lovely review! It was a pleasure working with you!
We wish you all the happiness with your products.
Warm regards,
Team Kiiroo
AVOID LIKE THE PLAGUE
If you are from the UK, avoid buying from this company if you value your time and sanity. They use EVRI which is infamous for messing up your delivery.
I just had my package worth over £200 sent to the wrong address and it was gone, missing. Someone else took it. Along with their free items, they have my full address and name now as it was on the package.
Trying to contact the company for a solution they offer no direct contact, just a form to fill, and they PROMISE they will get back to you in a few days.
Meanwhile im out of pocket, wasted a whole day in the house waiting for my items, my privacy was breached AND someone else got my items for free.
24 June 2024
Unprompted review
Reply from Kiiroo
Dear Derp,
We are sorry to read that your package was delivered to the wrong address.
I followed up with our support team and they informed me that you purchased Route Protection with your order which will ensure that you receive a replacement package free of charge through Route Package Protection - they are able to help you with the replacement.
We hope you get your new package soon.
Warm regards,
Team Kiiroo
Fast delivery great product
Fast delivery great product
Nothing more to say, was shipped & received fast and the product it self is amazing
24 June 2024
Unprompted review
Reply from Kiiroo
Hey Myron,
Thank you for the great review. We are happy to read you are enjoying your new products!
Warm regards,
Team Kiiroo
I ordered my order on 06/02/2024
I ordered my order on 06/02/2024, they promised delivery within two weeks, today is the 10th day they still have not sent my order due to the lack of a certain product, I asked them to replace it with another product but they wrote that they would respond within 5- 7 days turns out in 15 days, in the best case they will send my goods and it will still go 2 weeks turns out a month delivery is not a fact that they will deliver No. 164932
2 June 2024
Unprompted review
Reply from Kiiroo
Dear Den Sor,
We are so sorry to read that you have not received your order yet :(
I spoke to our support team and they informed me that they shared your new tracking details yesterday. They do apologise profusely for the delay in communication, it was due to an out of stock item and they were not notified quickly enough.
If you have any additional questions or concerns please do reach out to them again. We do aim to respond within 48 hours.
Apologies once again!
Have a wonderful day!
Team Kiiroo
Kiiroo is the best!!
The team at Kiiroo is so responsive, kind, understanding and caring! They are very knowledgeable and I personally recommend any and all of their products to Men and Women! If you are to purchase sex toys and accessories, Kiiroo is the company for you!
1 May 2024
Unprompted review
Kiiroo support staff are great!
I purchased a Kiiroo product from a third party in Denmark.
After receiving the product I thought it was defective but reached out directly to Kiiroo for technical help, in case I’d missed an important step or done something wrong. After sending Kiiroo a short video they confirmed it was defective and suggested I reach out to the supplier for a refund or replacement, which I had done a few days prior. The Kiiroo support team reached out to the supplier to see if the replacement could be sped up and within a matter of an hour the supplier e-mailed to confirm shipment of a replacement.
The Kiiroo support staff went above and beyond to help me and they now have a loyal customer.
Can’t recommend them highly enough.
30 April 2024
Unprompted review
Reply from Kiiroo
Dear Coldstreamer,
Thank you for your great review! Happy our support team was able to help you with the problem :)
Wishing you a happy interactive journey with your new Kiiroo products!
Warm regards,
Team Kiiroo
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