Kiistone Ltd Reviews 6

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. CRM Provider
  2. Professional Organiser

Written by the company

Kiistone's mission is to protect our customers against Rogue Traders and our Tradespeople from late or non payments. Our software is easy to use and 'ring fences' the money for a project in a fully insured neutral escrow account. By offsetting stage payments against project tasks Kiistone keeps both parties up to date and in control of their stake in the process. All communications and interactions are recorded. In the event of a dispute, an impartial report can be immediately printed providing the evidence for a third party judgement. Kiistone is about building trust through a secure transparent process.


Contact info

4.2

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We recently did a full rip-out of a…

We recently did a full rip-out of a bedroom and en suite bathroom and a full re-do of both. Using Kiistone was reassuring for both us and our builder as the project had quite a few stages. The transparency in tasks, costs and then completion & payment - on both sides - provided a sense of trust for both parties. It was easy to use the app and work methodically through the project - making modifications where necessary.
Would highly recommend using Kiistone for both customers but also trade. We felt a greater sense of trust that a trader was willing to use the app in the first place. Great support from the Kiistone team when we had a couple of queries too. We will definitely be looking to use Kiistone on any further work we do on our renovation. Good job guys!

6 January 2023
Unprompted review
Kiistone Ltd logo

Reply from Kiistone Ltd

Hello Kirsty, thank you for such an in depth review. We’re really pleased that you found the platform effective and felt more secure working with your tradesperson. Best wishes. The Kiistone Team

Rated 5 out of 5 stars

Kiistone really helped with a…

Kiistone really helped with a unconventional transaction, it was a credit to work with Tim and the team who where there to help on both sides immediately. We will definitely be using Kiistone again and would highly recommend to others.

10 February 2023
Unprompted review
Kiistone Ltd logo

Reply from Kiistone Ltd

Thank you for your great review WM it's much appreciated and we look forward to working with you again soon.

Rated 5 out of 5 stars

We used Kiistone for our bathroom…

We used Kiistone for our bathroom project and found that it was easy to use. It broke the job down into sections so we could see the work completed. It was nice to know our money was safe until the project was finished.

18 May 2022
Unprompted review
Kiistone Ltd logo

Reply from Kiistone Ltd

Thanks Tracey we’re glad it gave you reassurance.

Rated 5 out of 5 stars

First use of kiistone

We recently used kiistone for the first time on a small joinery project. The customer was happy with the system and was happy to give it go. Any problems I had in navigating the platform were easily sorted and going forward I’ve no issues about continuing to use kiistone
Brian McNamara (McNamara joinery ltd)

17 May 2022
Unprompted review
Kiistone Ltd logo

Reply from Kiistone Ltd

Thanks for your review Brian we’re glad you found it useful.

Rated 5 out of 5 stars

New Bathroom

New Bathroom. We were recommended to use the Kiistone App by a friend who had used it previously. We found the App easy to use and our fitter was happy to use it too. We felt that we were more involved in the bathroom fit because the App kept us up to date at each stage of the process. We will definitely recommend to our friends that they use this App.

16 May 2022
Unprompted review
Kiistone Ltd logo

Reply from Kiistone Ltd

Thanks for your review David.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look