An amazing product
An amazing product, the packaging that Lilith come in was amazing and the Lilith vibrator works wonders. Best thing me and partner brought this month!
26 February 2025
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Company details
Written by the company
Kiki is an innovative, luxury sex toy brand that has carved its niche in the world of pleasure products by embracing and celebrating the beauty of human sensuality. Our roots are deeply embedded in Western Australia, and from this grounding, we have built a brand that is transformative in its approach to intimacy and self-love. Our mission is to empower individuals and couples to explore their desires in a safe and non-judgmental environment. We believe in the importance of de-stigmatizing sexual pleasure and promoting a holistic, body-positive approach to personal exploration. This perspective permeates every aspect of our operations, from the design of our products to the educational resources we provide to our customers. At the heart of our product line is the Goddess Edition - a unique range of vibrators inspired by the divine feminine energies of powerful goddesses. Each of these meticulously crafted pleasure devices embodies the spirit and attributes of a specific goddess, offering users a unique and transformative experience. For instance, Lilith's Vibrator by Kiki, one of the iconic products from the Goddess Edition, is designed to empower users to embrace their deepest fantasies and explore their sensuality to its fullest extent. The Kiki brand goes beyond delivering top-tier performance and comfort. We ensure that our products are made from body-safe materials that not only prioritize user safety but also provide an exceptionally luxurious experience. Each product is carefully engineered to the highest standards of quality and sophistication, with every intricate detail tailored to enhance the user experience. In essence, Kiki is more than a luxury pleasure product brand; it is a paradigm-shifting movement. We strive to challenge societal norms surrounding sexual pleasure, foster personal growth, and promote body positivity and self-love. We believe that through our products and philosophy, we can contribute to a more open and accepting conversation about sexual wellness in society.
Contact info
Australia
- hello@kiki.net.au
- kiki.net.au
Reply from Kiki
Thank you so Much - Glad To Hear!
No communication
Was told delivery would be within 2-7 business days. When it did not arrive after 10 days I sent an email via their website with as yet no response, other than an automated reply.
28 February 2025
Reply from Kiki
Hi Nick,
We're really sorry that this has resulted in a 1-star experience for you. We’ve spoken directly with our shipping company and now have updated estimated arrival dates for your order.
We also sincerely apologise for the delay in responding to your previous email—we're currently working through our inbox and will be prioritising faster responses moving forward.
Thank you for your patience and understanding as we fix this issue for you.
Kind regards,
Kiki Team
Reply from Kiki
Thank you so much.
Reply from Kiki
We sincerely apologize for the delay. This was a pre-order, and our team has been working hard to fulfill all orders as quickly as possible. We understand how frustrating the wait has been and truly appreciate your patience.
Have you still not received your item? We’ve stayed in communication over email and confirmed the dispatch date, but please send us your order details so we can look into this further. As a token of our apology, we also included a free scented candle with your order. Let us know if there’s anything else we can do to assist you.
Doesn’t charge
Great vibrator however after it died, the charger wouldn’t re charge it and now I can’t use it.
10 December 2024
Unprompted review
Reply from Kiki
We’re sorry for the inconvenience. Please reach out to our support team, and we’ll be happy to send you a new charger free of charge under warranty. You can visit our website and submit your information on the Contact page along with your order number. Let us know if you need any further assistance!
Best,
Kiki Customer Support Team
product arrived opened
product arrived opened - with no discreet packaging
22 October 2024
Unprompted review
Reply from Kiki
We're truly sorry to hear about your experience. This is not typical of our service, and we take it very seriously. Please reach out to our customer support at hello@kiki.net.au so we can investigate and make things right. Thank you for bringing this to our attention.
Kiki Vibrator customer service
I just gotta say, I dront usually go out of my way to write reviews but Lilith from Kiki's Goddess Edition is legit one of my favourite toys! It's a whole mood. They get what we need and are all about breaking the weird vibes around self-love.
And their customer service? 10/10! They're super quick to reply and mad helpful. They make you feel like you're more than just a sale.
Honestly, Kiki is doing things different in the best way. Can't wait to see what they drop next! 🙌🔥
11 May 2023
Unprompted review
Great shipping time
Great shipping time. I live in WA, and I’m pretty sure this is an Australian company. My product came in packaging that I didn’t even know what I ordered. So it is discrete packaging.
21 April 2023
Unprompted review
Is Kiki Legit
When I first came across Kiki, I was a bit skeptical about trying a new brand in the luxury pleasure product market. However, I'm so happy I decided to take a chance and give Kiki a try!
Despite being a relatively new player in the industry, Kiki has proven itself to be a genuine and reliable company. Their website is professional and easy to navigate, with a clear emphasis on their core values of empowerment, open-mindedness, self-discovery, and inclusivity.
Their products, particularly Lilith, are of exceptional quality and have been thoughtfully designed to cater to a wide range of preferences and desires. The discreet packaging and excellent customer service are just the cherry on top of a delightful experience.
Kiki's commitment to innovation is also evident in their plans to create devices that connect partners across the world, which I'm genuinely excited about. This forward-thinking approach sets them apart from other brands and shows that they are dedicated to staying ahead of the curve.
Overall, I am thrilled with my Kiki experience and can't wait to see what they come up with next. If you're hesitant about trying a new brand, let me reassure you that Kiki is the real deal, and you won't be disappointed. Give them a chance, and you might just discover a new favorite in the world of luxury pleasure products!
2 May 2023
Unprompted review
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